Compare CrowdStrike vs Heimdal

CrowdStrike

Based on 279 reviews.

Heimdal

Based on 4 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

Popular Solutions

CrowdStrike Falcon

39 reviews

CrowdStrike Falcon Complete MDR

8 reviews

CrowdStrike Falcon Cloud Security

21 reviews

Heimdal Email Security

0 reviews

Heimdal Endpoint Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

14%

Comms Service Provider

Non Profit

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Sydney D'Souza
Security Consultant at a tech vendor
I work as a security consultant for customers. I am currently working on multiple solutions including Trend Micro,...
Read full review of Falcon LogScale »
Sachin Bode
IT Manager at IFB Industries Ltd
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »

Review 1 of 5

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
All our computers are locked for administrative purposes, so nobody can install anything. However, we provide freedom...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also...
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »

Review 1 of 4

Customer Service

Renju Varghese
General Manager at a computer software company
I have found customer support to be fairly good but it could be quicker.
Read full review of CrowdStrike Falcon Complete MDR »
RageshSingh
Cyber Security Engineer at a computer software company
Technical support has been very good. They are very helpful. It's a strong point for the product.
Read full review of CrowdStrike Falcon Complete MDR »
Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
The support is great. They're quick to respond and you see the same names pretty consistently. They probably do it by...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
CrowdStrike Falcon Complete's technical support is very good; they respond accurately, on time, and in accordance...
Read full review of CrowdStrike Falcon Complete MDR »
Oleg Cherevko
Information security & IT technology Engineer at SI BIS LLC
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Sachin Bode
IT Manager at IFB Industries Ltd
For technical support, I will give a perfect 10 out of 10.
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at Arab Open University
CrowdStrike Falcon's technical support is good.
Read full review of CrowdStrike Falcon »
Mahmoud_Yassin
CTSO at Cyb3r
Customer service and support vary based on the level of service. Premium support is excellent, but standard support...
Read full review of CrowdStrike Falcon »
Juherry Erda
Senior Engineer at Indocement
Technical support is quite good. We can just WhatsApp the technical easily.
Read full review of CrowdStrike Falcon Cloud Security »
Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at Habib Bank Limited
When it comes to customer service and support is that the principal engages whenever required.
Read full review of CrowdStrike Falcon »
Anonymous User
Gerente General de IngenierÃa y Servicios at a tech services company
We have needed to create a service request with support. It took them to solve one incident three days. They could be...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
Read full review of CrowdStrike Falcon »
Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
Read full review of CrowdStrike Falcon Complete MDR »
Mahesh Haba
DGM IT at Union Bank of Colombo
We have only required our local support, they have been sufficient for our needs.
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect at a tech services company
They are very responsive. I'd definitely rate them a solid nine.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Sr. IT Support Executive at a hospitality company
If they're having an issue, we tend to stick to the team and occasionally reach out to the support team of Falcon...
Read full review of CrowdStrike Falcon »
Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
Read full review of CrowdStrike Falcon »
Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
Read full review of CrowdStrike Falcon »
Anonymous User
Cyber Security Engineer at a legal firm
They have been very on point and helpful. I have never had to ask them where they are. They are always following up...
Read full review of CrowdStrike Falcon »
David Leonard
Head Deputy Head of IT, Information Technology's Projects & Developments Center at a energy/utilities company
I rate CrowdStrike support nine out of 10. It's fantastic.
Read full review of CrowdStrike Falcon »
Adeeb Khan
Senior Data Hosting and Security Special at Two aquate
We get support from their local vendors. We have a lot of local support. If they cannot handle the case, they...
Read full review of CrowdStrike Falcon »
Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
Read full review of CrowdStrike Falcon »
Anonymous User
Infrastructure and support manager at a healthcare company
I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security, Risk and Compliance Officer at a tech services company
It is a fully managed service, So, we have 24/7 support. It is not technical support. It is a dedicated team, and...
Read full review of CrowdStrike Falcon Complete MDR »
Suryaa Kiran
Security Engineer at MIT ESP
The support is good.
Read full review of CrowdStrike Falcon Exposure Management »
Anonymous User
Solutions Architect - Infrastructure and Security at a healthcare company
The customer support is very good, earning a rating of nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
Read full review of CrowdStrike Falcon Complete MDR »
Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
Read full review of CrowdStrike Falcon »

Review 1 of 30

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
Technical support is excellent. They respond immediately when we open a ticket, and as far as I know, they provide...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
The customer service is high-quality support, so I would rate it nine because I have spoken to them multiple times....
Read full review of Heimdal Endpoint Security »

Review 1 of 3

Technical Support

No Data Available

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