Compare CrowdStrike vs Dell Technologies

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CrowdStrike

Based on 277 reviews.

Dell Technologies

Based on 2029 reviews.

Sample Customers

Popular Solutions

CrowdStrike Falcon

38 reviews

CrowdStrike Falcon Complete MDR

8 reviews

CrowdStrike Falcon Cloud Security

21 reviews

Dell PowerEdge R-Series

146 reviews

13 reviews

Dell PowerStore

127 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

9%

Manufacturing Company

9%

Comms Service Provider

6%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

9%

Government

7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Sydney D'Souza
Security Consultant at a tech vendor
I work as a security consultant for customers. I am currently working on multiple solutions including Trend Micro,...
Read full review of Falcon LogScale »
Sachin Bode
IT Manager at IFB Industries Ltd
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »

Review 1 of 5

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Customer Service

Abhimanyu Das
Senior Associate at a tech vendor
Customer support for CrowdStrike Falcon Cloud Security is good; I find it satisfactory. I would rate the customer...
Read full review of CrowdStrike Falcon Cloud Security »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
The support is quite good.
Read full review of CrowdStrike Falcon Exposure Management »
Omkar Kesarkar
Manager II at ICICI Prudential Life Insurance Company Ltd
The solution's technical support is not good. I rate the technical support a four to five out of ten.
Read full review of CrowdStrike Falcon »
Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
Read full review of CrowdStrike Falcon Cloud Security »
Alvaro De Leon
Infrastructure and Support Supervisor at a healthcare company
The technical support is good.
Read full review of CrowdStrike Falcon Cloud Security »
Chethan R
Windows Security Patching Operation III (Cyber Operations) at CBTS
I have a very good in-house team of about 20 to 30 people working with CrowdStrike Falcon Cloud Security, and we...
Read full review of CrowdStrike Falcon Cloud Security »
Abhimanyu Raj
Senior Consultant at Ernst & Young
I think the customer service is good. I would rate it as eight or nine, maybe even nine out of ten.
Read full review of CrowdStrike Falcon Sandbox »
Mohd. Asif Khan
Co-Founder & Director at VSAM Technologies
Technical support received a rating of 4 out of 10.
Read full review of CrowdStrike Observability »
Ergest Alite
Head of Presales Engineering Department at One Albania
We contacted technical support once and there was a delay from that SOC center. We haven't contacted support again.
Read full review of CrowdStrike Falcon Complete MDR »
Khushru_Mistry
Chief Technology Officer at GM Modular
We have not had occasion to contact technical support.
Read full review of CrowdStrike Falcon Complete MDR »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Innam Ul Haq
Cyber Security Engineer at Amazure Technologies Private Limited
The technical support is good. We access through our OEM partner whenever support is required.
Read full review of CrowdStrike Falcon Cloud Security »
Sathya Paul
Director Of Information Technology at TollPlus LLC.
Technical support could be better because there are ownership issues. For example, when you raise a support case...
Read full review of CrowdStrike Falcon »
Brent Homan
Service at Four-U Office Inc
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
Read full review of CrowdStrike Falcon »
Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
Read full review of CrowdStrike Falcon Complete MDR »
Jayant Pant
Sr India Admin at Aon Hewitt
CrowdStrike's technical support is good, though sometimes their responses are delayed.
Read full review of CrowdStrike Falcon Complete MDR »
Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
Read full review of CrowdStrike Falcon »
Erik Sobel
Director of Security at a insurance company
The technical support is excellent. Though, as the company has grown, the technical support has felt less personal.
Read full review of CrowdStrike Falcon »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
Read full review of CrowdStrike Falcon »
Thomas Zeulner
Chief Information Security Officer at a manufacturing company
We have been in touch with technical support for a few issues. They are quite good and the response is fast.
Read full review of CrowdStrike Falcon »
Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
Read full review of CrowdStrike Falcon »
Suryaa Kiran
Security Engineer at MIT ESP
The support is good.
Read full review of CrowdStrike Falcon Exposure Management »
Anonymous User
Security Engineer at a tech services company
We haven't had to use their technical support.
Read full review of CrowdStrike Falcon »
Mohamed-Atta
Section Head at Galaxy Chemicals Egypt
My interaction with technical support for CrowdStrike Falcon was fine; they supported me and provided a solution for...
Read full review of CrowdStrike Falcon »
Carol Kettlety
IT Network Infrastructure Manager at HENSOLDT
The technical support is good and they provide prompt responses to all of our questions.
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Administrator at a energy/utilities company
Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard...
Read full review of CrowdStrike Falcon Complete MDR »
GeofreyMwaseba
SOC Analyst at a financial services firm
We have contacted technical support multiple times. I would rate the technical support a three and a half out of...
Read full review of CrowdStrike Falcon »
Anonymous User
Solutions Architect at a university
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
Read full review of CrowdStrike Falcon »

Review 1 of 30

Mickael Marimbert
System Administrator at a outsourcing company
The technical support is good and also effective. There was one time that I resolved an issue myself.
Read full review of Dell PowerEdge R-Series »
KennethEtsula
Presales Manager at Spartec
Technical support is good. I'm satisfied with them.
Read full review of Dell PowerProtect Data Domain »
Donald Schnaars
Senior Manager, Information Security & Infrastructure at National Football League
Regarding customer service and technical support for Dell PowerScale (Isilon), I have never really had a problem. We...
Read full review of Dell PowerScale (Isilon) »
Muhammad-Hassan
Deputy Manager - Virtualization at a energy/utilities company
The automatic creation of support tickets Whenever an issue arises, ESRS and VxRail are present and automatically...
Read full review of VxRail »
Mohamed El-Sherbini
IT Manager at Mada Insurance
When Dell got EMC, I was facing a lot of problems with the technical support for this solution, but now, the problems...
Read full review of DD Boost »
Isaac Fisher
Chief Financial Officer at STL
We have been satisfied with technical support. They've been helpful and responsive.
Read full review of Dell NetWorker »
Mahendra Basera
Sr.Engineer at Akara Capital Advisor Pvt. Ltd.
The technical support of Dell is always very good. When we have a business emergency or major breakdown, an immediate...
Read full review of Dell PowerSwitch N-Series »
SamuelThomas
Consultant at Key Information Technology L.L.C.
The current technical support by Dell is very good. From this region, the EMEA region, it is excellent. I would rate...
Read full review of Dell Avamar »
Eric Burgueño
High-Performance Computing Services Manager at The New Zealand Institute for Plant and Food Research Limited
I needed technical support on a few occasions, specifically while implementing multi-protocol access for Linux and...
Read full review of Dell PowerScale (Isilon) »
Andreas Eberhard
Head of IT at Wild & Küpfer AG
The technical support is good, and I would give it a nine out of ten.
Read full review of VxRail »
SushilKumar1
Security Officer at Videocon Intelligent Security Private Limited
We haven't had good support help. They are not available and often not very well educated. It's very hard to get an...
Read full review of Dell PowerStore »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
We get great local support, and have always had positive experiences when speaking to Dell and using their products.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Backup Engineer, AVP at a financial services firm
Customer Service: 4/5 Technical Support: 4/5
Read full review of Dell PowerProtect Data Domain »
Xavier Anthony Raj
HPC Program Manager at University College Dublin
We haven't had many of these issues lately. I would rate Dell support around eight because they have been quite quick...
Read full review of Dell PowerEdge R-Series »
Ahmed Kamel
Sr. Storage Systems Engineer at a pharma/biotech company
The support is very good. They respond very quickly when we have issues and the responses are good. However, the...
Read full review of Dell PowerMax »
Anonymous User
Technology & Digital Product Manager at a tech services company
Their support is usually very good, but getting to the right person is a challenge. They are good once we get to the...
Read full review of Dell PowerEdge R-Series »
CanBolat
Solution architect at GlassHouse
You can handle the basic support by yourself. The level of support you require also depends on your technical team's...
Read full review of DD Boost »
Anonymous User
Sales Manager at a tech services company
The customer service and technical support from Dell is extremely good. That has been the biggest plus point of Dell...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Infrastructure Engineer at a manufacturing company
Technical support is excellent.
Read full review of Dell XtremIO »
Anonymous User
Network Admin at a university
So far, the technical support has been pretty good. We actually worked with a third-party who worked with Dell on the...
Read full review of VxRail »
Zahidul Haque
Chief Technology Officer at a financial services firm
I would rate Dell EMC support seven out of 10. We had to follow up a lot. We sent an email beforehand, so they knew...
Read full review of Dell Unity XT »
Anonymous User
Manager Private Cloud Solutions at ufone
I rarely contact Dell EMC technical support. But when I do, they are very good, very responsive. They get back to you...
Read full review of Dell Avamar »
Crispin Ferreira
Cloud Solutions Architect at a tech vendor
I evaluate the customer service support for Dell PowerEdge Rack Servers as pretty rock solid and top-notch,...
Read full review of Dell PowerEdge R-Series »
Marcos Palmiro
Infrastructure and Capacity Architecture Specialist at Claro Brasil
It's very good. They do proactive monitoring, and if something goes wrong, they come and solve the issue without us...
Read full review of Dell VMAX All Flash »
Anonymous User
EMC Storage Specialist at a tech services company
Customer Service: EMC has always been easy to deal with in reporting problems or asking for help on any configuration...
Read full review of Dell AppSync »
Anonymous User
Business Manager at a tech services company
Eight out of 10, when I used to work. However, after Dell acquisition, I have no clue.
Read full review of Dell Avamar »
Anonymous User
Technical Architect at a tech services company
We didn't have any issues with technical support.
Read full review of VxRail »
Anonymous User
Group IT Manager at a mining and metals company
We had a set of faults when we went live with our last set of servers in the middle of the night, Dell assigned an...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Chief General Manager at a energy/utilities company
Technical support from Dell is excellent.
Read full review of Dell vSAN Ready Nodes »
Sergio Omar Ruiz Paz
Specialist Senior N2 at Entelgy
I rate technical support for Dell as an eight out of ten. Support is crucial when restore functions are not working,...
Read full review of Dell PowerProtect Data Domain »

Review 1 of 30

Technical Support

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