Compare Critical Start vs CrowdStrike

Critical Start

Based on 10 reviews.

CrowdStrike

Based on 408 reviews.

Latest Research

Buyer's Guide

CRITICALSTART vs. CrowdStrike Falcon Complete MDR

September 2026

CrowdStrike Falcon Complete MDR vs. CRITICALSTART

Updated: September 2026

Buyer's Guide

CRITICALSTART vs. CrowdStrike Falcon Complete MDR

September 2026

CRITICALSTART vs. CrowdStrike Falcon Complete MDR

Updated: September 2026

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CRITICALSTART

0 reviews

CrowdStrike Falcon

70 reviews

CrowdStrike Falcon Complete MDR

21 reviews

CrowdStrike Falcon Cloud Security

18 reviews

Top Industries

Outsourcing Company

18%

Construction Company

11%

Manufacturing Company

Financial Services Firm

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I use Charlotte AI primarily for incident response, focusing on service tickets and incident tickets.
Read full review of Charlotte AI »
Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
Read full review of CrowdStrike Falcon Complete MDR »
Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
Read full review of CrowdStrike Falcon Insight XDR »

Review 1 of 5

Customer Service

Charles F.
Senior Director of IT Security at a financial services firm
I occasionally talk with the service provider’s analyst. Mostly, my manager is in touch with him two to three times a...
Read full review of CRITICALSTART »
RyanCarter
Vice President, Security at StackPath
I lean towards evaluating their support as good. Occasionally, we have spoken with them about something we have had...
Read full review of CRITICALSTART »
Anonymous User
Cyber Security Manager at a energy/utilities company
I would say technical support is an A+. They respond quickly and they're quick to help find a resolution, especially...
Read full review of CRITICALSTART »
Anonymous User
Systems Administrator at a energy/utilities company
From a project management standpoint they have performed very well. They're very organized. They're very reliable and...
Read full review of CRITICALSTART »
Preston Broesche
Director of Information Technology at Kirby Corporation
If I have issues, all I have to do is either send a message or a ticket over and ZTAP will pick up the phone and call...
Read full review of CRITICALSTART »
Justin Hadley
Sr. Manager, Security Engineering at a financial services firm
Our team members talk regularly with CRITICALSTART's analysts. They go back and forth with them regularly on...
Read full review of CRITICALSTART »
DavidSun
IT Manager at a manufacturing company
If I have a question, I do talk to the service provider's analyst, though not very often. This is partly because...
Read full review of CRITICALSTART »
Dmitri Chernyshev
Director of Infrastructure and IT at a energy/utilities company
The customer support is great. Our expectations have been met in terms of service being delivered. We have met all...
Read full review of CRITICALSTART »
Anonymous User
CISO at a hospitality company
I would rate the customer support, post-deployment, as highly as it can be rated. Their focus on doing the right...
Read full review of CRITICALSTART »
Lynn Roth
Director of IT at Solana
We communicate with support mostly via the tools, via email and their security application. There is somebody...
Read full review of CRITICALSTART »

Review 1 of 10

Waleed Omar
Information Security Specialist at Arab Open University
CrowdStrike Falcon's technical support is good.
Read full review of CrowdStrike Falcon »
Garrett Mair
Trust Digicert Cybersecurity Operations Analyst at DIGICERT, INC
I evaluate customer service and technical support with CrowdStrike as always being great. I haven't had any...
Read full review of CrowdStrike Falcon Exposure Management »
Ben Nnatuanya
Manager, Security Operations Centre at Phillips Consulting Limited
The solution's technical support is handled centrally by CrowdStrike, and the support was also good and knowledgeable.
Read full review of CrowdStrike Falcon »
Abhimanyu Das
Senior Cybersecurity Engineer at Kyndryl
Customer support for CrowdStrike Falcon Cloud Security is good; I find it satisfactory. I would rate the customer...
Read full review of CrowdStrike Falcon Cloud Security »
Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
Read full review of CrowdStrike Falcon Cloud Security »
Mohammad Yassien
Cloud Engineer at Al-Khaleej Training and Education
CrowdStrike Falcon Complete offers faster technical support compared to Microsoft, which often has long response...
Read full review of CrowdStrike Falcon Complete MDR »
Mahmoud Hanafi
IT Operation Manager at Orascom Construction Industries
I rate CrowdStrike support 10 out of 10. They have a perfect support team. When we're working with technical support,...
Read full review of CrowdStrike Falcon Complete MDR »
Abhishek Nayak
Soc L1 Engineer at Softcell Technologies Limited
I have never had to contact technical support for Falcon LogScale.
Read full review of Falcon LogScale [EOL] »
Mohd. Asif Khan
Co-Founder & Director at VSAM Technologies
Technical support received a rating of 4 out of 10.
Read full review of CrowdStrike Observability [EOL] »
Aaron Bock
Managing Partner at Opkalla
I would say it's pretty good for the most part. I would give it an eight out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Sandeep Sehrawat
Information Technology Security Consultant at Sify Technologies
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
Read full review of CrowdStrike Falcon »
Anonymous User
Data Protection Security Engineer at a pharma/biotech company
The customer support is great, although I had some problems with the vendor.
Read full review of Charlotte AI »
Anonymous User
IT-Infrastruktur and Cloud at a renewables & environment company
I find the customer support of CrowdStrike Falcon Cloud Security to be very good.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Analista de segurança de TI at a tech services company
The technical support is very good, it is perfect.
Read full review of CrowdStrike Falcon »
Anonymous User
Sr Network Administrator at a construction company
We haven't needed to contact support yet.
Read full review of CrowdStrike Falcon »
Sebastien Alix
Senior manager at a financial services firm
I rate CrowdStrike Falcon's customer support as excellent.
Read full review of CrowdStrike Falcon »
Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
Read full review of CrowdStrike Falcon »
Anonymous User
data and cyber security manager at a construction company
The customer support for CrowdStrike Falcon has been fantastic. I would rate the customer support for CrowdStrike...
Read full review of CrowdStrike Falcon »
Anonymous User
Consultant at a computer software company
My experience has been good so far.
Read full review of CrowdStrike Falcon »
Ahmed_Emara
Infrastructure Manager at Quaracrm
We've used technical support, and I rate them a ten out of ten.
Read full review of CrowdStrike Falcon »
Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Information Security Officer at a hospitality company
We have been in touch with CrowdStrike technical support and they have been very supportive.
Read full review of CrowdStrike Falcon »
Anonymous User
intermission security office at a computer software company
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I...
Read full review of CrowdStrike Falcon Complete MDR »
Christian Lo
IT Security Analysts at Royal Business Bank
I would evaluate customer service and technical support as really good. They are very fast and usually respond within...
Read full review of CrowdStrike Falcon »
Anonymous User
Security Engineer at a outsourcing company
I would evaluate customer service and technical support as great. I have only had to call customer support once and...
Read full review of CrowdStrike Falcon »
Jorge Pizarro
Senior Engineer at Neosecure
We have contacted the support from CrowdStrike Falcon and it is very good.
Read full review of CrowdStrike Falcon »
Anonymous User
Senior IT Engineer at a healthcare company
Customer support is terrific; we are in regular contact with our support crew, and they are always helpful and...
Read full review of CrowdStrike Falcon »
Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We struggle to get specialized resources from CrowdStrike in a few cases.
Read full review of CrowdStrike Falcon »
Anonymous User
Junior Security Analyst at a outsourcing company
I would rate the technical support of CrowdStrike Observability an eight.
Read full review of CrowdStrike Observability [EOL] »

Review 1 of 30

Technical Support

No Data Available

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