Compare Creatio vs SAP

Creatio

Based on 15 reviews.

SAP

Based on 873 reviews.

Latest Research

SAP Signavio Process Manager vs. Studio Creatio

Updated: July 2022

SAP CRM vs. Sales Creatio

Updated: July 2022

Sales Creatio vs. SAP CRM

Updated: July 2022

Sample Customers

Sales Creatio

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Studio Creatio

Rangel Logistics Solutions

Marketing Creatio

People 2.0, Citilink, The QTI Group, Dealer eProcess (DEP)

Service Creatio

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

SAP CRM

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

SAP Sales Cloud

Medtronic, Day & Zimmerman, Harlequin Sales Corp, Mohawk Industries, German Football Association, Nebraska Book Company Inc., Goodwill Industries San Joaquin Valley Inc., Skullcandy, ContiTech AG

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

SAP Service Cloud

INICOM, Dulux

Popular Solutions

5 reviews

4 reviews

1 reviews

47 reviews

46 reviews

SAP BusinessObjects Business Intelligence Platform

34 reviews

Top Industries

Computer Software Company

34%

Comms Service Provider

21%

Government

Insurance Company

Computer Software Company

26%

Comms Service Provider

21%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Flavio A. Manfredi Lebrao
Founder and CEO at Praxi Solutions, Inc.
We're using Sales Creatio for its basic purpose. We provide service to our clients, particularly tech support, and...
Read full review of Sales Creatio »
Julio Falcón
Product Manager at Nodos Consultores
We use it for all customer stories. We usually use it for our sales processes and marketing campaigns.
Read full review of Studio Creatio »
Julio Falcón
Product Manager at Nodos Consultores
We use it to send bulk emails like any bulk mailing tool, but where it differs is with the campaign builder....
Read full review of Marketing Creatio »

Review 1 of 3

Artur Chyziewicz
Co-Owner at Edusolution s.c.
I use this solution to model enterprise software architecture. We are customers of SAP and an educational...
Read full review of SAP Enterprise Architecture Designer »
Michael Lutz
Sr. Data Warehouse Developer at Fox Chase Cancer Center
We use Data Services to pull data from a hospital system and transfer it to a centralized Oracle database. Then we...
Read full review of SAP Data Services »
Anonymous User
IT Project Portfolio Manager at a non-profit
We mostly use it for project management, portfolio management, demand management, and resource management of projects.
Read full review of SAP Portfolio and Project Management »
Anonymous User
CEO/GM at a tech services company
It's an enterprise resource printing system. I use it for all accounts payable, accounts receivable, general ledger...
Read full review of SAP Business One »
Anonymous User
Systems & Quality Advisor at a mining and metals company
We have a workforce of approximately 300 people plus a few hundred contractors who periodically work for us. We use...
Read full review of SAP Litmos »

Review 1 of 5

Customer Service

Julio Falcón
Product Manager at Nodos Consultores
We have used Creatio support and found that they are very responsive. These are experts with Creatio and we are very...
Read full review of Marketing Creatio »
Julio Falcón
Product Manager at Nodos Consultores
Their technical support is great. They are very competent and very responsive. They know the solution very well....
Read full review of Studio Creatio »
Mark Headley
Manager, Systems Development at a construction company
I don't have too many complaints about the support. They're well-versed and they have a great deal of knowledge of...
Read full review of Studio Creatio »
Flavio A. Manfredi Lebrao
Founder and CEO at Praxi Solutions, Inc.
In general, Sales Creatio's support is fantastic. They are very on the ball. They pay attention to us. They escalate...
Read full review of Sales Creatio »
Julio Falcón
Product Manager at Nodos Consultores
I am very happy with their support. They are very proactive, and their academy and documentation are also very good....
Read full review of Studio Creatio »
Anton Mironov
CEO at LimTC
Overall, especially because I'm a partner, we get instant support from the technical team. They're always very...
Read full review of Sales Creatio »
Anonymous User
ImDigital at a consultancy
Creatio support is good enough. I would rate it eight out of 10.
Read full review of Sales Creatio »
Anonymous User
Graduate Trainee at a computer software company
The support agents are friendly and they respond quickly. You email them the query and then they get back immediately...
Read full review of Studio Creatio »
Anonymous User
Acquisitions Leader at a healthcare company
Luckily, we have not had to contact technical support. In the beginning, when we were uncertain and required some...
Read full review of Studio Creatio »
Nicolas Bitar
IT Manager
Very helpful, very professional, I like their technical support. I have been dealing with three people so far and...
Read full review of Sales Creatio »
Anonymous User
ImDigital at a consultancy
We've contacted technical support a few times and they've been very good. While more difficult questions may take a...
Read full review of Studio Creatio »
HaroldBusby
Senior Sales Manager at Sales Informatics
They're very good. They're very prompt, and they really hold your hand to help resolve issues.
Read full review of Sales Creatio »

Review 1 of 12

DouglasSilva
SAP FI Solutions Architect at Numen IT
I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have...
Read full review of SAP S/4HANA Cloud »
Siddhart Dosieah
Information Systems Engineer at Ayuusht
We found the technical support for SAP CRM good.
Read full review of SAP CRM »
Asim Nilose
COO at INDIBA
We have been satisfied with the technical support.
Read full review of SAP Business One »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
Customer support is generally good.
Read full review of SAP NetWeaver Business Warehouse »
Ayemi Musa
Sr. ABAP Developer at Nigerian National Petroleum Corporation
Mostly, our team does the technical support. It's our own technical team that would handle any issues. For that...
Read full review of SAP Process Orchestration »
Ramasamy Telungupalayam
SAP Intelligent Enterprise Manager at Arram solutions ltd
We don't require that much support; it's all in the cloud and it's been pretty good. It's well supported I would say.
Read full review of SAP Analytics Cloud »
Sherif-Hassan
Senior Consultan at a tech services company
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
Read full review of SAP Analytics Cloud »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The technical support is as you would expect and could be improved.
Read full review of SAP ERP »
Anonymous User
President at a tech consulting company
Customer Service: Customer service is great, as we have global support for this product from Asia, when we are...
Read full review of SAP IQ »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Anonymous User
Business Intelligence Applications Team Leader at a energy/utilities company
Customer Service: Patchy. Depending on the product with the issue (eg WebI or Information Steward) the responses can...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Practice Manager at a tech services company
The technical support is fine, and we have not had a problem. The SAP expert team is there if you need to speak with...
Read full review of SAP Analytics Cloud »
Anonymous User
Manager Data Sciences at a tech company
For installing, upgrading and billing issues, support is great. But for “how do you do this” type of questions, Ken...
Read full review of SAP Crystal Reports »
Anonymous User
Software Training Manager
Technical support has been outstanding. SAP is responsive and helpful.
Read full review of SAP Jam »
Balakrishna Vegi
SAP Senior Architect at Cognizant
We approach SAP immediately with any concerns. They respond to our incidents and we are applying the patch levels to...
Read full review of SAP Data Hub »
Anonymous User
Manager Data Analytics and Interfaces at a healthcare company
We don't call SAP directly. We work through Epic. Our licensing with SAP is through Epic. So, Epic has a direct...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: 4.5 out of 5. Technical Support: 4.5 out of 5.
Read full review of SAP Data Services »
Anonymous User
Team Lead at a tech services company
I am the technical support of the solution.
Read full review of SAP Business One »
Anonymous User
Senior Application Delivery Specialist at a pharma/biotech company
Technical support comes partially from SAP. There are also certain partner companies who are providing support, so...
Read full review of SAP ERP »
Bruce Asante
Head Of Information Technology at Kasapreko
Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.
Read full review of SAP Business One »
Anonymous User
Senior Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 6/10 because at the time I was using it, Sybase Turkey were short on staff...
Read full review of SAP IQ »
HeHR893021
Head HRM Technology at a manufacturing company
SAP technical support is good. However, for HANA, they still have to go a long way to go.
Read full review of SAP HCM »
Anonymous User
Engineer( IT) at a energy/utilities company
With the technical support, the response has been pretty good from the SAP side. They do respond and they're very...
Read full review of SAP Business Warehouse »
Anonymous User
Senior System Analyst at a energy/utilities company
Customer Service: Satisfactory. Technical Support: 6 out of 10
Read full review of SAP ERP »
Anonymous User
Senior Programmer - DB Mgt & Crystal Reports at a computer software company
Terrible, if it wasn’t for the Google community there would not be any support at all.
Read full review of SAP Crystal Reports »
Anonymous User
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »
Anonymous User
SAP Technical Consultant at a tech services company
The technical support is good and they were very helpful.
Read full review of SAP HANA »
Anonymous User
Head of IT Technology Team at a mining and metals company
Customer Service: Good. Technical Support: Good.
Read full review of SAP Identity Management »
Anonymous User
Lead Consultant at a retailer
We have been happy with the technical support from SAP.
Read full review of SAP S4HANA »
Anonymous User
Manager of Customer Care Center at a construction company
We have our own technical support group, so I have not been in contact with SAP for support.
Read full review of SAP Data Services »

Review 1 of 30

Technical Support

No Data Available

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