Compare Cohesity vs Rubrik

Cohesity

Based on 95 reviews.

Rubrik

Based on 115 reviews.

Latest Research

Buyer's Guide

Cohesity DataProtect vs. Rubrik

September 2026

Rubrik vs. Cohesity DataProtect

Updated: September 2026

Buyer's Guide

Cohesity Data Cloud vs. Rubrik

September 2026

Rubrik vs. Cohesity Data Cloud

Updated: September 2026

Buyer's Guide

Cohesity DataProtect vs. Rubrik

September 2026

Cohesity DataProtect vs. Rubrik

Updated: September 2026

Sample Customers

Cohesity DataProtect

Tribune Media

Cohesity Data Cloud

Navis, 1st Security Bank, Brown University, WestLotto

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Popular Solutions

6 reviews

7 reviews

0 reviews

8 reviews

2 reviews

Rubrik NAS Cloud Direct

2 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

Outsourcing Company

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kalaiarasan Meganathan
Specialist at HCLSoftware
We have been supporting on-premises environments without cloud using Veeam. We also use storage devices like tape...
Read full review of Cohesity DataProtect »
Mounir ElMously
Senior Manager Advisory Services at Optimum Online (Cablevision Systems)
I have been in a relationship with Cohesity Data Cloud for more than five years now. I have used Helios in the past.
Read full review of Cohesity Data Cloud »
Stefan-Motsch
Evangelist / CTO at fgnext
Our customers use Cohesity SmartFiles in conjunction with Cohesity SpanFS for network NAS storage. Additionally, we...
Read full review of Cohesity SmartFiles »
Arunvijay Mohan
Solution Architect at LTIMindtree
My primary use case is just for backup. It has been used extensively for the backup environment.
Read full review of Cohesity C6000 Series »
Anonymous User
Solution Architect at a computer software company

Read full review of Cohesity C4000 Series »

Review 1 of 5

Jaspreet k
Head Of The Operations at Flash AI
My main use case for Rubrik NAS Cloud Direct is taking real-time actions to see how they are responding if an agent...
Read full review of Rubrik NAS Cloud Direct »
Neelash Nair
Principle Tech Architect at Unisys
I have been working with Rubrik Data Security Posture since 2016-2017. I have been working with Rubrik Data Security...
Read full review of Rubrik Data Security Posture »
AmarpreetSingh
Technical Architect at a tech vendor
I am using Rubrik Go mostly for VM backups and SaaS backups.
Read full review of Rubrik Go »
Anonymous User
Senior Technical Support Engineer at a tech services company
We have been working with Rubrik product, the cloud backup solution, implemented with the storage space direct. That...
Read full review of Rubrik »

Review 1 of 4

Customer Service

Giovanni Golinelli.
Hybrid IT Architect at Quanture Spa
The customer service and support are fast and professional, and we have a dedicated support colleague who acts as a...
Read full review of Cohesity DataProtect »
Ravi Theja Rachamadugu
Infrastructure Architect at Krish Services Group, Inc
I rate the technical support a 5 out of 10.
Read full review of Cohesity DataProtect »
AmarpreetSingh
Technical Architect at a tech vendor
My experience with their customer service is rated at eight out of ten. Sometimes I face delays, which can be...
Read full review of Cohesity Data Cloud »
Bharath Bharadwaj
Subject Matter Expert at Engage IT Services Pvt Ltd
I would rate the technical support of Cohesity Data Cloud at seven out of ten. I have encountered some less...
Read full review of Cohesity Data Cloud »
Drew Nelson
Senior Director Of Operations at Purple Communications, Inc
The technical and engineering teams that I have worked with have been heavily involved throughout the whole process...
Read full review of Cohesity Data Cloud »
Anonymous User
Systems Administrator at a healthcare company
Customer Service: Customer support is excellent. Technical Support: Technical support for the product has been very...
Read full review of Cohesity DataProtect »
Anonymous User
Advisor Architect at a insurance company
I would say Cohesity support is somewhere in between good and very good. But, of course, it depends on which region...
Read full review of Cohesity DataProtect »
Anonymous User
Systems Administrator at a media company
Customer service is amazing. Replies within the hour and resolution usually within four to six hours. Some...
Read full review of Cohesity DataProtect »
Brian Supple
Technical Director at Procloud
During the implementation, customer service was quite good, but I haven't had much engagement with support since then.
Read full review of Cohesity DataProtect »
Anonymous User
Field CTO at a computer software company
The technical support is good.
Read full review of Cohesity DataProtect »
Anonymous User
Network Engineer at Sky Lakes Medical Center
I’ve had many experiences with Cohesity support. They clearly keep support a primary concern and I’ve never had a bad...
Read full review of Cohesity DataProtect »
David Comer
Systems Engineering Manager at a legal firm
They have excellent technical support. I give them high marks for that. They all seem to know the product well and be...
Read full review of Cohesity DataProtect »
Anonymous User
Datacenter Management at a tech services company
Superior!
Read full review of Cohesity DataProtect »
Arunvijay Mohan
Solution Architect at LTIMindtree
My experience with their technical support has been good. I would rate their technical support as nine out of ten.
Read full review of Cohesity C6000 Series »
Jochen Tytgat
Owner at hq-12b
They are quite responsive. Their knowledge has improved in the past year. If I compare it to August last year, it was...
Read full review of Cohesity Data Cloud »
Stefan-Motsch
Evangelist / CTO at fgnext
The support from Cohesity is good, but it is not as exceptional as Nutanix. The support can depend on the region, and...
Read full review of Cohesity DataProtect »
Anonymous User
Senior Infrastructure Engineer at a healthcare company
Support has been great. The response time has been very quick. I have even received responses on the weekend.
Read full review of Cohesity DataProtect »
Anonymous User
Chief Technology Officer at a computer software company
The technical support is just awesome. They are top notch. There were a couple of bugs that we came across on some...
Read full review of Cohesity Data Cloud »
Mounir ElMously
Senior Manager Advisory Services at Optimum Online (Cablevision Systems)
Cohesity Data Cloud has a representative that is always in direct contact with us and suggests to buy from a...
Read full review of Cohesity Data Cloud »
Anonymous User
Network Administration Supervisor at a insurance company
We have had a few support tickets, which have been dealt with quickly and appropriately. We did have one ticket where...
Read full review of Cohesity DataProtect »
Anonymous User
Lead Technical Architect at a financial services firm
They are excellent.
Read full review of Cohesity DataProtect »
Anonymous User
System Engineer at a educational organization
Customer support is great.
Read full review of Cohesity DataProtect »
Anonymous User
Computer Systems Architect at a construction company
Their technical support team program is good.
Read full review of Cohesity DataProtect »
Anonymous User
Chief Technology Officer at a computer software company
They are good. They may have been stretched a little bit recently, and they have been a little bit slower to react...
Read full review of Cohesity SpanFS »
Joshua Van Camp
Network Administration Supervisor at a comms service provider
Support has been very good - particularly in the last 6 months. They seem to have grown the support organization as...
Read full review of Cohesity DataProtect »
JohnBowling
IT Manager - Storage & Backup at a healthcare company
We lack an easy way to access the data without involving a developer. For their part, Cohesity has provided talented...
Read full review of Cohesity DataProtect »
Stefan-Motsch
Evangelist / CTO at fgnext
My support experience is reliable, and issues with Cohesity Data Cloud have not been encountered, suggesting a robust...
Read full review of Cohesity Data Cloud »
Anonymous User
Senior Information Technology Manager at a tech vendor
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of Cohesity DataProtect »
Anonymous User
Works
Extremely fast response both to email and phone, very knowledgeable.
Read full review of Cohesity DataProtect »
Stefan-Motsch
Evangelist / CTO at fgnext
Cohesity support is very reliable, and I would give it a rating of nine out of ten.
Read full review of Cohesity SmartFiles »

Review 1 of 30

Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
Read full review of Rubrik »
Graeme Dendy
Service manager at Datacentrix (Pty) Ltd
The solution's technical support team is pretty helpful and generally responds very quickly.
Read full review of Rubrik Go »
AmarpreetSingh
Technical Architect at a tech vendor
On a scale from one to ten, I would rate the technical support of Rubrik Go a nine. They are very fast to respond and...
Read full review of Rubrik Go »
Boomchi Kumar
Director at Trace3
The solution’s technical support is very good.
Read full review of Rubrik Go »
JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Phanindar Ada
Technical Architect at YASH Technologies
The solution's technical support is really great and good support.
Read full review of Rubrik »
Amit Motiwale
Senior Principal Architect /Practice Lead -Storage and Backup at a computer software company
The customer service and support are good.
Read full review of Rubrik »
Linga Raja
Data Backup & Recovery Administrator at LTM
From one to ten, I rate technical support for Rubrik NAS Cloud Direct as nine.
Read full review of Rubrik NAS Cloud Direct »
GopalSetia
Pre Sales Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
Read full review of Rubrik »
Don Rhodes
Associate Director of Infrastructure and Services at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
Read full review of Rubrik »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
Read full review of Rubrik »
Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Read full review of Rubrik »
Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »
Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
Sam Kemp
Enterprise Architect at SH Data Technologies
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
HarishKumar6
Senior System Engineer at Goya Foods
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
Read full review of Rubrik »
Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »
Ronald Chan
Head Of Solutions Consulting at Vsceptre
I have been dealing with Rubrik Go as well. I can share some high-level information about Rubrik, but it may not be...
Read full review of Rubrik Go »
Christopher Lindsay
Rubrik administrator at Freelance
Rubrik's customer service is excellent. They offer 24/7 support and even have a dedicated ransomware hotline with a...
Read full review of Rubrik »
Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
Read full review of Rubrik »
Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
Read full review of Rubrik »
Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
Read full review of Rubrik »

Review 1 of 30

Technical Support

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