Compare Cisco vs SentinelOne

Cisco

Based on 3498 reviews.

SentinelOne

Based on 359 reviews.

Latest Research

Buyer's Guide

Cisco Secure Endpoint vs. SentinelOne Singularity Complete

May 2025

SentinelOne Singularity Complete vs. Cisco Secure Endpoint

Updated: May 2025

Buyer's Guide

Cisco Secure Endpoint vs. SentinelOne Singularity Complete

May 2025

Cisco Secure Endpoint vs. SentinelOne Singularity Complete

Updated: May 2025

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Cisco Secure Workload

ADP, University of North Carolina Charlotte (UNCC)

Cisco ACI

Bowling Green State University, du, Qatar University

Cisco Secure Endpoint

Heritage Bank, Mobile County Schools, NHL University, Thunder Bay Regional, Yokogawa Electric, Sam Houston State University, First Financial Bank

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Cisco Secure Firewall

45 reviews

Cisco Catalyst Switches

31 reviews

Cisco Wireless

24 reviews

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

114 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

17%

Educational Organization

17%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Meraki MX »
Thomas Botts
Senior Network Engineer at a educational organization
My main use case when using Cisco Duo is MFA into everything: email, making teachers MFA, and mostly email. We are...
Read full review of Cisco Duo »
Bryan Bettencourt
Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
My main use cases for Cisco Umbrella are mostly for DNS security, ensuring we have policies in place to block anyone...
Read full review of Cisco Umbrella »
AmrFouad
Technical Project Manager at Cairo International Airport Co.
The typical use cases for Cisco FabricPath in my environment is that it's better than STP spanning tree protocols,...
Read full review of Cisco FabricPath »
Vasil Blagov
Manager, Network at Duracell International, Inc.
Our main use cases for Cisco Secure Access are security and managing access.
Read full review of Cisco Secure Access »

Review 1 of 5

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Josh Vinson
Director, Information Technology at Premier Realty Group
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I...
Read full review of SentinelOne Singularity Complete »
Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

Kalpesh Savaliya
Asst. Manager IT at APM Terminals, Inc.
The Cisco technical support is fine. We haven't had any problems. I would rate the technical support a three or four...
Read full review of Cisco HyperFlex HX-Series [EOL] »
Abdul Kaleem Mohammed
Credit Management Me Specialist at Westcon-Comstor
Cisco offers intense and comprehensive technical support services, making it a strong selling point.
Read full review of Cisco Web Security Appliance »
Roy Pinheiro
IT Manager at a financial services firm
Cisco's support team does a good job. Sometimes they take a long time to solve a problem, so it's difficult for us....
Read full review of Cisco Identity Services Engine (ISE) »
Tarek Ashur
Lead, Consumer Retention at North Africa Bank
I have contacted the support from Cisco Linksys Ethernet Switches and they were good. Their response was fast.
Read full review of Cisco Linksys Ethernet Switches »
Gustavo Pena
Services Director at XByte SRL
The technical support is really good. I would rate them as 10 out of 10. You need to know how to work with the tech...
Read full review of Cisco Identity Services Engine (ISE) »
Jóhann G. Thorarensen
IT Manager at Sund Upper Secondary School
We have not had help directly from Cisco's technical support. We did have help once indirectly through another...
Read full review of Meraki SD-WAN »
Christian Graber
Senior Product Manager Security B2B at Sunrise UPC
I've had very few interactions with Cisco support, and the ones I've had have been good. I'd give Cisco's technical...
Read full review of Cisco Umbrella »
Anonymous User
It specialist
We don't really deal with support. I can't speak to how helpful or responsive they are.
Read full review of Cisco Wireless »
Germain Safari
Information Security and Compliance Manager at RSwitch
We did not have any issues with the technical support. However, there could be better documentation for the solution.
Read full review of Cisco Enterprise Routers »
Anonymous User
Product Manager - Wireless / IT Support Manager at a tech services company
I haven't used technical support yet.
Read full review of Cisco IOS Security »
Zeeshan
Security Manager at a wholesaler/distributor
Cisco has the world's number one, very well-designed support. I have worked as a partner and as a customer of Cisco...
Read full review of Cisco Secure Endpoint »
Toni Choroski
Office Ohrid at AGENCY FOR REAL ESTATE CADASTRE
The technical support is helpful.
Read full review of Cisco Ethernet Switches »
Anonymous User
Presale Consultant at a comms service provider
The technical support of Meraki is very good. They're always quick to answer. You can create a case on your dashboard...
Read full review of Cisco Meraki Wireless LAN »
Sammy Njoroge
Sr Manager Infrastructure at a financial services firm
I've worked closely with Cisco for many years and have no complaints about their support. Sometimes it takes less...
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
Lead Program Manager at a computer software company
Technical support is quite fast. Cisco is quite a big company and their support contract is there with us. We use a...
Read full review of Cisco Sourcefire SNORT »
Ivan Radev
Network Security Consultant at Societe Generale Global Solution Centre
I like Cisco's technical support and find that they are efficient. In fact, I was a technical team leader for Cisco...
Read full review of Cisco Secure IPS (NGIPS) »
Anonymous User
System Administrator at a educational organization
On the rare occasions we have used it, technical support has been prompt and professional, if a bit lacking in...
Read full review of Cisco Umbrella »
Net823Eng2
Network Engineer at Comprehensive Technical Group, Inc. (CTG)
Normally the Cisco tech support team are good. But, we have had some problems with tech support with this product....
Read full review of Cisco Secure Firewall »
Anonymous User
Solution Architect, Presales Engineer at a computer software company
I would rate Cisco's customer support between eight and nine out of ten. Cisco's support is much better than Fortinet.
Read full review of Cisco Secure Email »
Rafael Riera
Pre-sales Engineer at a wholesaler/distributor
While I haven't been in touch with Cisco's technical support in the past year, I have worked with them in the past...
Read full review of Cisco Ethernet Switches »
Anonymous User
Network Analyst at a real estate/law firm
Cisco is always good with technical support, it's easy and the contact is fast when you really need it.
Read full review of Cisco Catalyst SD-WAN »
Himanshu-Kumar
Associate Engineer at Quess GTS
The technical support is very good. They are very knowledgeable and have taught us a lot.
Read full review of Cisco UCS B-Series »
Anonymous User
Network Engineer at a computer software company
Duo Security's customer support is very helpful, going above and beyond what they normally need to do to get things...
Read full review of Cisco Duo »
Anonymous User
Analytical Engineer at a pharma/biotech company
The support is good. They have been there every time that we need them. I would rate them as nine out of 10.
Read full review of Cisco Secure Firewall »
Anonymous User
Senior Network Engineer at a tech consulting company
From my account team, I rate Cisco ISE's technical support ten out of ten. However, from a tech perspective, if I'm...
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
Network, Unix and Security Engineer at a tech services company
Customer Service: No service. Technical Support: No service.
Read full review of Cisco Secure Firewall »
Anonymous User
Network Administrator at a manufacturing company
The support has been great and responsive. Most of their engineers are very professional and knowledgeable.
Read full review of Cisco Secure Firewall »
WilliamMugobogobo
Head of ICT Infrastructure and Security at City of Harare
The technical support has been excellent. When there have been any issues, they've always been there for us.
Read full review of Cisco Secure Firewall »
Luis Adrián Acurio
Telecommunications Specialistde Telecomunicaciones at Telalca
The technical support is great, I never had any problem with them. When I needed support or to make a ticket they...
Read full review of Cisco Wireless »
Rich Selleck
Systems engineer at a mining and metals company
I've never had to reach out to customer service and technical support, so I cannot speak to that aspect. The fact...
Read full review of Cisco Duo »

Review 1 of 30

MadhawaLiyanage
Head of Solutions and Cybersecurity at NGXESS
The technical support is good.
Read full review of SentinelOne Vigilance »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
I rate SentinelOne support eight out of 10.
Read full review of SentinelOne Singularity Identity »
Adam Harling
Managing Director at NETITUDE
We do the implementation of the solution in-house.
Read full review of SentinelOne Singularity Complete »
Zack Moody
Domestic Security Alliance Council (DSAC) at KYOCERA AVX Components s.r.o.
The support teams speak various languages worldwide, which is beneficial for a multinational corporation like ours....
Read full review of SentinelOne Singularity Complete »
Jose Nunes
Head of IT and Communications at Sonangol
The technical support was good for SentinelOne Vigilance.
Read full review of SentinelOne Vigilance »
RAJ BATTIN
Jr. Cloud Engineer at a construction company
The response time needs improvement.
Read full review of SentinelOne Singularity Cloud Security »
Akshay Sankpal
AWS Cloud Engineer at a consultancy
They provide excellent customer service, coming to calls very quickly. Their information and technical knowledge are...
Read full review of SentinelOne Singularity Cloud Security »
Uday Shanbhag
DevOps Engineer at a computer software company
Technical support is very helpful. However, the documentation needs to be better. They tend to resolve issues within...
Read full review of SentinelOne Singularity Cloud Security »
Vikram Moole
Security and Compliance Manager at Bidgely
I rate SentinelOne Singularity Cloud Security support 10 out of 10. They're excellent. When we send an email, they...
Read full review of SentinelOne Singularity Cloud Security »
Evelyn Mauricio
Sr. Network Admin at Continental Carbon Company, Inc.
Their support has been great. I do not know whether it is because of the type of support that we have. We have the...
Read full review of SentinelOne Singularity Identity »
Chris Greeson
TechOps Manager at Nations Reliable Lending, LLC
I have yet to use technical support.
Read full review of SentinelOne Singularity Cloud Security »
AANKITGUPTAA
Consultant at Pi DATACENTERS
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
Read full review of SentinelOne Singularity Complete »
Pushpak Patil
AWS architect & consultant at ACC
I rate SentinelOne Singularity Cloud Security support 8 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Mitchell Ayers
IT Manager at a construction company
I contacted their technical support at the very beginning when I was rolling things out, but it was not a major...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director or IT Security at a educational organization
I have not personally contacted them, but my team has contacted them. Especially during deployment, they were very...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Solutions Engineer at a tech services company
The product's support is great. If my company faces a zero-day attack, the engineering team will engage to extend the...
Read full review of SentinelOne Vigilance »
Anonymous User
Sr. Security Engineer at a healthcare company
I don't have access to create tickets. The vendor removed the ability. I need to talk with our MSSP for support. They...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Defence Analyst at Groww
SentinelOne Singularity Cloud Security's support is my favorite. They are easy to contact.
Read full review of SentinelOne Singularity Cloud Security »
Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
Technical support is on point and very good.
Read full review of SentinelOne Singularity Complete »
Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
Read full review of SentinelOne Singularity Cloud Security »
Corey Murillo
Information Security Analyst at Point Loma Nazarene University
The times I've contacted customer support, it has been really good. There was only one instance when the support was...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Corporate Communications Coordinator at a tech services company
Mostly, we handled the support aspect for our clients. However, among the vendors, it's notable for being quite...
Read full review of SentinelOne Singularity Complete »
Anonymous User
SDE II/ Senior SRE at a computer software company
They were helpful. They helped us with the configuration. They were available through the Zoom call. Initially, they...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Manager at a sports company
Their support is good. Whenever we have doubts, we get proper support. We connect with them and resolve the issue. I...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
Read full review of SentinelOne Singularity Complete »
GururajDoni
Mssp architect at Morohub
The solution's technical support is knowledgeable.
Read full review of SentinelOne Singularity Identity »
Anonymous User
CISO at a insurance company
Technical support has been excellent so far.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Security & Privacy Manager at a retailer
The technical support is very good. My only criticism is they are not very transparent when they are giving you a...
Read full review of SentinelOne Singularity Complete »
Tony Tuite
Consultant at NFC/IT
Technical support is provided for us through SolarWinds, and they're very knowledgable.
Read full review of SentinelOne Singularity Complete »
User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

No Data Available

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