Compare Cisco vs Securonix Solutions

Cisco

Based on 3714 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Cisco Secure Network Analytics

Edge Web Hosting, Telenor Norway, Ivy Tech Community College of Indiana, Webster Financial Corporation, Westinghouse Electric, VMware, TIAA-CREF

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

Popular Solutions

Cisco Secure Firewall

52 reviews

Cisco Catalyst Switches

13 reviews

Cisco Wireless

12 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

10%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at Insight global
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
Kartik Amin
Network Operations Engineer at Redex IT Limited
I use Cisco Secure Access for Secure Access Service Edge (SASE), which provides me with secure identity-based access...
Read full review of Cisco Secure Access »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Pranav Salian
Head of Business Operations at SISA
Cisco XDR serves as the main platform for threat detection and threat response in my organization. We have integrated...
Read full review of Cisco XDR »
AndrewRichardson
Network Engineer at Edmonton Catholic School Board
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

SivaKumar6
Business Development Manager at Westcon-Comstor
Our technical support is local, from Saudi Arabia, and I believe the Smart Tech function is really awesome.
Read full review of Meraki SD-WAN »
BahaaEddin Alatrash
Network Specialist at a manufacturing company
The technical support is good.
Read full review of Meraki Dashboard »
Lokesh Chugh
Senior Consultant-Instructor at NterOne Corporation
The technical support is good. Cisco Prime has been in the industry for a long time, and many engineers have solid...
Read full review of Cisco Prime [EOL] »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Regarding support, our tech engineer is always available 24/7. We had one major issue at the beginning of the new...
Read full review of Cisco Intersight »
Md Manirul Islam
Assistant general manager at Beximcocomputers
Cisco is the best support team available on this planet. I am happy with the support I have received.
Read full review of Cisco Web Security Appliance »
Danijel Cerovecki
Head of Cyber Defense Department and Network Technologies Department at Verso Altima
I have had opportunities to contact Cisco technical support regarding Cisco IOS Security.My impression is that the...
Read full review of Cisco IOS Security »
Rahul Jadhav
IT Infra-Principal Engineer-Network at Shipco IT Pvt Ltd
We had a licensing issue, so we contacted the support team and got a response. I would rate their help as a four out...
Read full review of Meraki SD-WAN »
Md Shahnewaj Hossain
Senior Deputy Director of IT at a manufacturing company
The customer support is very good.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Sergiy Ovsyannyk
VP Network Engineering at a computer software company
Cisco's technical support is good.
Read full review of Cisco Secure Firewall »
Akhil Viswam
Senior Consultant at a consultancy
I never talk to the customer directly. Regarding customer support, we have an internal team and sometimes they...
Read full review of Webex »
SUDIPTABISWAS
Senior Manager - Information Technology at Emami Ltd
I have been in contact with the Cisco technical support, once or twice. They were not big issues, however. Overall, I...
Read full review of Cisco Umbrella »
Anonymous User
Sr. Solutions Architect, Consulting Engineer at a tech services company
I rate the technical support from Cisco as ten out of ten. They are the most supportive vendor that I have met.
Read full review of Cisco Secure Firewall Management Center »
Anonymous User
GM at a tech services company
The technical support of the Cisco UCS B-Series is good.
Read full review of Cisco UCS B-Series »
Anonymous User
Lead Presales at a tech services company
We've dealt with technical support in the past. Normally, if the access switch has some issues, we have to contact...
Read full review of Cisco Linksys Ethernet Switches »
Aderemi Okunade
Security Specialist at zeezsecops.com.ng
We haven't encountered any significant issues so far. The only time we need to contact support is when something...
Read full review of Cisco Duo »
Anonymous User
Consultant at a comms service provider
While Cisco's support is generally good, there is an issue with case continuity. If an engineer's shift ends, I have...
Read full review of Cisco Wireless WAN »
Anonymous User
Design Engineer at a comms service provider
The technical support is excellent.
Read full review of Cisco Catalyst SD-WAN »
Theo
Senior Network / ITOps Engineer at a leisure / travel company
Cisco technical support is great. They are helpful and responsive. We are very happy with their capabilities.
Read full review of Cisco Secure IPS (NGIPS) »
Anonymous User
Infrastructure Consultant at a tech consulting company
Technical support is 7/10.
Read full review of Cisco UCS B-Series »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's brilliant, 10/10 - you can open case online, or call them and you will be talking directly to...
Read full review of Cisco Meraki MX »
Anonymous User
Spider Solutions CTO at a security firm
Technical support is fine.
Read full review of Cisco Umbrella »
Tqe Sylverne
Senior Advisor at CIGNA Corporation
Cisco customer support is very good. We have very good technical support from Cisco. They get back to you in time,...
Read full review of Cisco Nexus »
Anonymous User
Technical Director at a tech services company
I have contacted the technical support once or twice but to be honest, the technical support is not very good for...
Read full review of Cisco Meraki Wireless LAN »
ARAVIND RANGA
VMware Administrator at a consumer goods company
We have been in contact with technical support a couple of times and I would say that they are efficient.
Read full review of Cisco UCS B-Series »
Anonymous User
Network Manager at a university
Technical support for this solution is great. The ACI guys have been some of the best technical support people that...
Read full review of Cisco ACI »
Anonymous User
Director of Technology at a recruiting/HR firm
Customer Service: The purchasing process could be easier. What I'd like to see is the ability to contact a live...
Read full review of Cisco Umbrella »
Mustafa Ahmed
Network Security Engineer at qicard
We have used technical support quite a bit and always contact them if we have an issue. They will always respond as...
Read full review of Cisco Secure Firewall »
Tim French
IT Manager at a comms service provider
Technical support is good. They are pretty solid. I think everywhere there's always improvement to be had. That's...
Read full review of Cisco Meraki Wireless LAN »
Anonymous User
Network Systems Engineer at a tech services company
Technical support is good but can be improved. I would rate them an eight out of ten.
Read full review of Cisco Meraki Wireless LAN »
Adli Hajarat
IT Consultant & Administrator at ETCOM
Cisco has superior technical support, but it has to be paid for.
Read full review of Cisco Catalyst Switches »

Review 1 of 30

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

No Data Available

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