Compare Cisco vs Securonix Solutions

Cisco

Based on 3716 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Cisco Secure Network Analytics

Edge Web Hosting, Telenor Norway, Ivy Tech Community College of Indiana, Webster Financial Corporation, Westinghouse Electric, VMware, TIAA-CREF

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

Popular Solutions

Cisco Secure Firewall

52 reviews

Cisco Catalyst Switches

12 reviews

Cisco Wireless

10 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

10%

Manufacturing Company

10%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at Insight global
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
Kartik Amin
Network Operations Engineer at Redex IT Limited
I use Cisco Secure Access for Secure Access Service Edge (SASE), which provides me with secure identity-based access...
Read full review of Cisco Secure Access »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Pranav Salian
Head of Business Operations at SISA
Cisco XDR serves as the main platform for threat detection and threat response in my organization. We have integrated...
Read full review of Cisco XDR »
AndrewRichardson
Network Engineer at Edmonton Catholic School Board
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

RezaPradipta
Sr. Officer Network Managed Service Product Management at PT. Indosat Tbk
Their support is perfect. They are very helpful and responsive.
Read full review of Cisco Enterprise Routers »
Kaushlendra Singh
Manager - IT Infrastructure and Network at a manufacturing company
Cisco support is better than other technical support.
Read full review of Cisco FabricPath »
Christophe ANDRIEU
Sales Manager at Waycom International SASU
I have not contacted the support, my team does.
Read full review of Meraki MS Switches »
JavedHashmi
Chief Technology Officer at Future Point Technologies
Cisco has good technical support, especially considering these are newer solutions compared to traditional routing...
Read full review of Cisco Secure Endpoint »
Lakshmanan A
IT Manager at Heat and Control
The technical support needs to be improved. When we had some issues, they asked for the tag. Since Meraki is new to...
Read full review of Meraki MS Switches »
Ofem Ofem
Chief Information Officer at FSDH Merchant Bank Limited
The local Cisco support team has been helpful. They provide us with access to training materials. The support is...
Read full review of Cisco Nexus Dashboard Data Broker »
ItzikLiberman
System Presale at Bezeq
I am not personally involved in dealing with customer service or support. However, I understand my colleague received...
Read full review of Cisco Intersight »
David Fartouk
CTO at Trust-IT Solutions
We have not needed support.
Read full review of Cisco Meraki MX »
Dennis Horsch
Advisor at Flex Office 365
We sometimes need second-line agencies because the first-line agencies may not have sufficient expertise to address...
Read full review of Cisco Wireless »
Anonymous User
IT Engineer at a printing company
We didn't need any kind of support, but I think the support is good.
Read full review of Meraki MS Switches »
Anonymous User
Network Engineer at a manufacturing company
Technical support for this solution is very good. This is a new technology for us, and we had to call a lot to ask...
Read full review of Cisco HyperFlex HX-Series [EOL] »
Fabrice Vaucher
Security Engineer at Netcloud
I have no experience with their support - I have never encountered issues that required contacting Cisco. The product...
Read full review of Cisco Duo »
Anonymous User
Network Engineer at Google
I have not spoken with technical support.
Read full review of Cisco Nexus »
Anonymous User
CISO & COO at a tech services company
As I am leveraging the free version, I haven't used the support.
Read full review of Webex »
Anonymous User
General Manager & Practice Lead - CMA at a tech vendor
I don't have a need to contact customer support. We have teams who work at support centers like GSS for VMware and...
Read full review of Cisco CloudCenter [EOL] »
Anonymous User
Managing Director at a tech services company
I have not used and technical support services. I have not needed to.
Read full review of Cisco Linksys Ethernet Switches »
Anonymous User
Solution Consultant at a computer software company
Technical support is hit or miss. Sometimes you can open a ticket and you will not have to escalate it three or four...
Read full review of Cisco ACI »
Sotiris Tomopoulos
Presales Solutions Architect at Intracom Telecom
The technical support is quite nice. We are Cisco Gold Partners. It’s easy for us to find our way with Cisco.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
IT Project Manager at a tech services company
Support for Cisco Meraki Wireless LAN needs improvement, as it seems their first level support staff isn't that...
Read full review of Cisco Meraki Wireless LAN »
Dipmalya Dasgupta
Solution Architect- Network Infrastructure at a tech services company
Cisco is the best in giving technical support. There is no doubt about that. I am working with Cisco on a range of...
Read full review of Cisco Web Security Appliance »
Anonymous User
Network Technician at a government
We have been in contact with technical support, but I have not dealt with them personally.
Read full review of Meraki Dashboard »
Viktor Masnyy
student at a university
I am not dealing with Cisco support, so I cannot evaluate their customer service or technical support.
Read full review of Cisco IOS SSL VPN »
Anonymous User
Systems Administrators at a tech services company
The support is good. They are always good. I would rate technical support an eight out of ten.
Read full review of Cisco Secure Firewall Management Center »
Anonymous User
Engineering Security Manager at a financial services firm
Customer support for Cisco XDR is a bit slow in the initial stages, but I believe it has improved nowadays.
Read full review of Cisco XDR »
Anonymous User
Chief Information Officer at Sacramento County
The technical support is sufficient. Every time that we have had an issue, we call the tech support, and they are...
Read full review of Cisco Secure Endpoint »
Anonymous User
M365 Team Lead at a media company
There is a bit of a communication gap in support. The support persons must improve their responses.
Read full review of Cisco Secure Email »
Anonymous User
Senior Tachnical Lead at a tech vendor
I have used the support from Accedian Skylight and they are helpful. I rate the support from Accedian Skylight a ten...
Read full review of Cisco Provider Connectivity Assurance »
Khader Jeelani
Sr.Network Engineer at Alghanim Industries
Technical support is good. I would say five out of five.
Read full review of Cisco Enterprise Network Functions Virtualization »
Anonymous User
Network Architect at a tech vendor
Their support is good. I'd rate them a seven out of ten.
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
Co-Founder and CFO at a tech services company
The technical support for Meraki MX is a ten out of ten for me.
Read full review of Cisco Meraki MX »

Review 1 of 30

Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.