Compare BMC vs GitLab

BMC

Based on 464 reviews.

GitLab

Based on 82 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

13 reviews

BMC Helix ITSM

8 reviews

BMC TrueSight Operations Management

9 reviews

GitLab

24 reviews

Top Industries

Financial Services Firm

26%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Educational Organization

23%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John_Rooney
Vice President of Managed Services at Park Place Technologies
Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
Primarily, it is to understand the cloud baseline against regulatory controls. The primary use case is to identify...
Read full review of BMC Helix Cloud Security »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I am currently working as a BMC Remedy developer. I have been working for over ten years on the BMC platform. My...
Read full review of BMC Helix ITSM »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
* We collect performance data on all things, whether it's private cloud or physical servers. * We provide sizing...
Read full review of BMC TrueSight Capacity Optimization »

Review 1 of 5

Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
I use GitLab to manage our development lifecycle. We use it to store code and automate our CI/CD pipeline. Once...
Read full review of GitLab »

Review 1 of 1

Customer Service

Vitor Manuel Carneiro
Operations Planning and Control - BMC Job Scheduling Specialist at NOESIS Portugal
I rate customer service and support a ten because it is the greatest.
Read full review of BMC Control-M Managed File Transfer »
MOHSIN SHAWL
Configuration Management at a agriculture
We've used technical support in the past and find them to be okay. However, it depends on the type of agreement...
Read full review of BMC Helix ITSM »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
I rate the technical support an eight out of ten.
Read full review of BMC Remedy »
RajuM
BMC Remedy Consultant at a tech services company
I contacted the product's technical support team when encountering challenges like breakage, bugs, and other issues....
Read full review of BMC Atrium CMDB »
Shirish Kamalapurkar
Solutions Architect at Kinsfolk Technology Private Limited
Technical support is good. First, customers reach out to us and we troubleshoot. If we cannot resolve an issue, then...
Read full review of BMC Control-M Managed File Transfer »
JonathanShilling
System Analyst II at a energy/utilities company
I've never dealt with them directly and I haven't heard anything really negative about the tech support.
Read full review of BMC Helix ITSM »
Chatchavan Chimpradit
Head of IT, Service & Operation Department at National ITMX Co., Ltd.
Customer service is handled by a local vendor support team. If they cannot resolve an issue, they contact BMC support...
Read full review of BMC Helix ITSM »
Krishna Varchagall
Service Management Consultant at Tiberone
The support of BMC is generally good and better compared to some competitors. However, there is room for improvement...
Read full review of BMC Helix Enterprise Service Management »
Alvaro Valdes
Information Systems Computer System Controller at a insurance company
We haven't needed customer support extensively. However, we did encounter some delays, waiting for several hours to...
Read full review of BMC Helix ITSM »
Anonymous User
Administrator at a financial services firm
The technical support is wonderful. I've had no issues with them. Contacting them is very simple, you can do it...
Read full review of Control-M »
Anonymous User
Service team lead at a computer software company
We have in-house technical support. Sometimes, we had to escalate the issue to the BMC’s support team.
Read full review of BMC Remedy »
Anonymous User
Software Engineer at a computer software company
I've been working in the production environment for more than 11 years, but we created a high priority ticket for BMC...
Read full review of BMC Control-M Managed File Transfer »
ITManager610z9
IT Manager at a manufacturing company
Tech support varies, it depends on who you get. The first-tier is pretty good. If you get the right guy, it's...
Read full review of BMC TrueSight Operations Management »
Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
Customer and technical support are very good. Their response to issues and the resolutions are the fastest across all...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
RPA-WLA BU DIRECTOR at a tech services company
Their technical support is good. It is easy to consult them, and they provide a lot of information about the reason...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
Sami Tuominiemi
Junior Unix Specialist at Oy Samlink Ab
I would rate their technical support as five out of five. They have been really helpful and knowledgeable. Even...
Read full review of Control-M »
Anonymous User
IT manager at a financial services firm
The customer service and support team are very knowledgeable. I rate them a nine out of ten.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
IT Engineer at a computer software company
We have had occasional response issues with their customer service. They do not always provide timely support.
Read full review of Control-M »
Anonymous User
Staff CTO at a financial services firm
We use this solution in ICT offices.
Read full review of BMC TrueSight Capacity Optimization »
Anonymous User
Works at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BMC TrueSight Server Automation »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »
Anonymous User
Technical Services Team Lead at a tech services company
BMC support is very good, and they always find solutions. They can give you a release back or batch it if somebody...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Works
All cases are responded to in a timely manner. The always provide valuable feedback or immediate solutions to an issue.
Read full review of BMC Compuware ThruPut Manager »
Bhanu Prakash Badiginchala
Application Automation Deveoper at iPSL
It can be slow at times, but you eventually come to an understanding that as long as you provide all of the...
Read full review of Control-M »
Lokeswar Rao Pothuraju
SAP Solution Manager and Control-M Admin at a wholesaler/distributor
I would rate them an eight out of ten.
Read full review of Control-M »
Bharath_Ram
Lead, Tools implementation & Project Management at a financial services firm
Our administration teams are the ones that have contact with technical support. As such, I have not had any...
Read full review of BMC Helix ITSM »
Jeremy Bragg
Infrastructure Tools Architect at a pharma/biotech company
Their level-two tech support is fantastic. Their level-one support can be very iffy. They immediately come in...
Read full review of BMC TrueSight Server Automation »
Anonymous User
Sr. BMC Remedy ITSM Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of BMC Helix ITSM »
Anonymous User
Engineer at a tech services company
BMC's service team significantly supported the development of our migration plan for the Standard AutoCorrelation...
Read full review of Control-M »

Review 1 of 30

Sarfaraz Khan
Senior Application Developer at IBM
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
Jay_Kim
Chief Technology Officer at OSC Korea
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Cuneyt-Gurses
Director of Cloud Solution Group at DTech Cloud Corporation
The tool's technical support is great.
Read full review of GitLab »
BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Nakul Kundaliya
Technical Lead Developer at Mayora Infotech
I rate the support from GitLab a four out of five.
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
I haven't reached out to them yet.
Read full review of GitLab »
Udaysimha Nerella
Specialist Data Analysis vehicle safety at Cubeware
We didn't use the technical support for GitLab because there are specific people within our organization that we can...
Read full review of GitLab »
Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Nor EL MALKI
Project Manager at Leyton & Associés, SAS
I have not used the support from GitLab.
Read full review of GitLab »
RameshL
Chief Executive Officer at a tech services company
We have experience with GitLab support and we found the service to be good. There is not much of a lag in terms of...
Read full review of GitLab »
Raveen Aggarwal
It Architect at UBS Financial
I do not have direct contact with customer service. We have relationship managers who deal with GitLab directly.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Prabu T
Senior Project Manager at Wipro Limited
The support is very good.
Read full review of GitLab »
Anonymous User
Tool Manager at a computer software company
We are using the open-source free version. So, we don't have support. We are looking to buy the intermediate version...
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Zulham Ertanto
Web developer at Ertanto
We used a lot of technical support for standard settings.
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

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