Compare BMC vs GitLab

BMC

Based on 471 reviews.

GitLab

Based on 85 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Release Lifecycle Management

BMC Software, Sanofi, Societe Generale Group

GitLab

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Popular Solutions

Control-M

15 reviews

BMC Helix ITSM

9 reviews

BMC TrueSight Operations Management

9 reviews

GitLab

23 reviews

Top Industries

Financial Services Firm

26%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Financial Services Firm

13%

Computer Software Company

13%

Educational Organization

12%

Government

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohammedOmer
Senior Information Technology Support Analyst at Qatar Development Bank
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their...
Read full review of BMC Helix Platform »
Anonymous User
Associate Architect at a tech services company
From an administrative standpoint, we are mostly engaged in upgrading, downgrading, and fixing the issues on a...
Read full review of Control-M »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I am currently working as a BMC Remedy developer. I have been working for over ten years on the BMC platform. My...
Read full review of BMC Helix ITSM »
Kevin-Clark
IT Guy at a insurance company
I use Control-M as a scheduling product. It runs batch job schedules, and I can run file transfers with it. However,...
Read full review of BMC Control-M Managed File Transfer »
ManishKumar27
System Manager at State Bank of India
My main use case for BMC TrueSight Server Automation is utilizing its features of provisioning, compliance engines,...
Read full review of BMC TrueSight Server Automation »

Review 1 of 5

Rohit Kesharwani
Manager, Engineering at 7-Eleven
We use GitLab ( /products/gitlab-reviews ) for deploying our applications into different environments. It serves as...
Read full review of GitLab »

Review 1 of 1

Customer Service

SumitSrivastava1
AM at a computer software company
Support is responsive and helpful.
Read full review of BMC Helix Discovery »
Yousef Bayari
ITSM Consultant at Smart IT Service
The support from BMC Atrium CMDB is good, they are helpful.
Read full review of BMC Atrium CMDB »
Ayobanji Iluyomade
IT Service Performance Manager at MTN
The admin team reaches out to the support team.
Read full review of BMC TrueSight Operations Management »
Sam Roberts
Service Delivery Manager at Emirates Nuclear Energy Corporation
The customer service and support are okay.
Read full review of BMC Helix Discovery »
Raghavaraju R
Technical Lead at HCL Technologies
We have an administrative team that has the privilege of raising technical support. We will do the Genesys part,...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Database Security Specialist at a manufacturing company
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC...
Read full review of Control-M »
Anonymous User
Monitoring Architect at a manufacturing company
The technical support team is very good. I wish there where more the people. This includes the ones who I work with...
Read full review of BMC TrueSight Operations Management »
Cristian Martinez
Pre-Sales Engineer, Solution Architect, Technical Area Coordinator at a consultancy
Their technical support is very good. We need to create tickets, and their response time is good.
Read full review of Control-M »
Sham Suresh
Assistant professor at J.P. College of Engineering
Technical support has improved. In the past, they were not as supportive, but they are better now. Based on recent...
Read full review of Control-M »
Anonymous User
Maintenance Manager at a transportation company
I love support and the support people. It is very good. Because we are quite a mature customer and the whole team has...
Read full review of Control-M »
Anonymous User
Cloud Systems Engineer at a tech services company
I rate Control-M support eight out of 10.
Read full review of Control-M »
Anonymous User
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix ITSM »
Anonymous User
App Support Sr. Analyst at a financial services firm
I didn't really call for help on the production with the technical support.
Read full review of Control-M »
Anonymous User
Support for Development Teams on Mainframe at CNP TI
The customer service of Compuware and its technical support is at a really standard level.
Read full review of BMC Compuware ISPW »
Dipen Mehta
Team Lead at Atos
Technical support is good.
Read full review of BMC TrueSight Operations Management »
Anonymous User
ICT Manager at a legal firm
The technical support services could be better. However, they work well, and I don’t have a lot of complaints about...
Read full review of BMC Track-It! »
Balabrahmam-Chakka
Automation Specialist at Salisbury
BMC technical support is highly effective and responsive to concerns and questions. With the hybrid model, including...
Read full review of BMC Control-M Managed File Transfer »
Daniel Uchman
Operations Support Analyst at a retailer
I had an issue one time at my previous company. There was some issue with the database. We worked with Level 2...
Read full review of Control-M »
Anonymous User
Vice President & Advisor - Compliance at a financial services firm
There are some troubleshooting steps that we are able to resolve ourselves. In the event that we are unable to...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Cloud Engineer at a healthcare company
The technical support is very polite, helpful, and available 24/7. I would rate them a ten out of ten.
Read full review of Control-M »
Raul Galicia
Batch Scheduling Administrator at a computer software company
I would rate the technical support an eight out of ten. We have been dealing with BMC for several years and when you...
Read full review of Control-M »
Anonymous User
Sales Engineer at a tech services company
They solved the problem most of the time. I would rate them a nine out of ten. It would be good to have Brazilian...
Read full review of BMC Helix ITSM »
Lokeswar Rao Pothuraju
SAP Solution Manager and Control-M Admin at a wholesaler/distributor
I would rate them an eight out of ten.
Read full review of Control-M »
Rajesh Surabhi
Senior Engineer - IT Infrastructure at a tech services company
In 80% to 90% of situations, BMC has provided better solutions. In rare cases, the support was not an asset. BMC...
Read full review of Control-M »
Anonymous User
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »
Anonymous User
Director at a computer software company
The support provided is okay. It depends on the use cases. Especially for cloud applications, R&D or other...
Read full review of BMC Helix Monitor »
Anonymous User
Control-M Analyst at a retailer
The technical support is great. On their website, they have a knowledge base, where a lot of times, I find the answer...
Read full review of Control-M »
Karim
Director Information Technology at a insurance company
We used other solutions from BMC as well, and their customer support was always great. I give them a 10 out of 10....
Read full review of Control-M »
Anonymous User
Works at a comms service provider
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Control-M »
Anonymous User
Workload Automation Wizard at a insurance company
Customer Service: 9/10 - Everything is typically great with customer service. Technical Support: 8/10 - After getting...
Read full review of Control-M »

Review 1 of 30

Sarfaraz Khan
Senior Application Developer at IBM
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
Sriya Sainath
Junior Associate at McKinsey
I haven't contacted technical support of GitLab.
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
I haven't reached out to them yet.
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
RameshL
Chief Executive Officer at a tech services company
We have experience with GitLab support and we found the service to be good. There is not much of a lag in terms of...
Read full review of GitLab »
Cuneyt-Gurses
Director of Cloud Solution Group at DTech Cloud Corporation
The tool's technical support is great.
Read full review of GitLab »
Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Rohit Kesharwani
Manager, Engineering at 7-Eleven
GitLab's support is very helpful. They utilize a severity and priority ticket system, with corresponding SLAs, to...
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at Suraksha
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Zulham Ertanto
Web developer at Ertanto
We used a lot of technical support for standard settings.
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Anonymous User
Technical Lead at a mining and metals company
GitLab is not responding quickly enough to our request. I know one of the problems that I am experiencing is with the...
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Duy Chu
DevOps manager at a engineering company
I've had support from forums like Stack Overflow when needed. In my experience, GitLab integrates well with...
Read full review of GitLab »
Anton Makarevich
DevOps/Cloud Lead at a comms service provider
Their customer service is very helpful. They're really good. I communicate with tons of different support clients and...
Read full review of GitLab »
Prabu T
Senior Project Manager at Wipro Limited
The support is very good.
Read full review of GitLab »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »
Andrew Schetinin
Chief Technology Officer at Acclym
We have contacted support in a couple of situations, and they were responsive and okay.
Read full review of GitLab »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.