Compare Bitdefender vs SparkCognition

Bitdefender

Based on 158 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

DeepArmor

AV-Comparatives

Popular Solutions

Bitdefender GravityZone EDR

9 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Manufacturing Company

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Jörg Köhler
Owner at a tech services company
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
EmmanuelCruz
Manager, Business Data Analytics at a financial services firm
The primary use case is to predict the default on payments by clients.
Read full review of Darwin »

Review 1 of 2

Customer Service

Muhammad-Imran
Network administrator at a educational organization
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Jörg Köhler
Owner at a tech services company
Customer service and support are very good. My account manager proactively works with me, and I have the possibility...
Read full review of Bitdefender MDR »
Kevin Mabry
CEO at a security firm
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
STAVROS NANOPOULOS
Chief Executive Officer at a tech services company
Bitdefender's support is adequate when needed, although we rarely rely on it due to our experienced team.
Read full review of Bitdefender MDR »
Michael-Ndwiga
I.T Business Support Officer at a healthcare company
We contacted customer service and support with two issues.
Read full review of GravityZone Business Security »
Subbu Madhira
CEO at a tech company
I never had any problems as far as support is concerned. I only took some support at the initial installation because...
Read full review of Bitdefender MDR »
SimonClark
Cyber Security Advisor - Director at a cloud solution provider
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
AJITH-H G
Senior Solution Engineer at a tech vendor
The customer service and support have been great. We haven't encountered any major ransomware attacks or deep...
Read full review of Bitdefender GravityZone Enterprise Security »
Anna Moshchitskaya
GRC & Cyber Security Consultant at a computer software company
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone EDR »
Jörg Köhler
Owner at a tech services company
I have not had too many cases where I've needed support. Typically, I first go to NinjaOne, which then dispatches...
Read full review of Bitdefender GravityZone XDR »
Anonymous User
Security Technician at a government
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone EDR »
Robert Nevans
CEO at a tech services company
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Milind Naik
Chief Technology Officer at a security firm
Regarding the support of Bitdefender GravityZone EDR, I am neither fully satisfied nor fully dissatisfied. Their...
Read full review of Bitdefender GravityZone EDR »
Jonah Uypico
IT Network Manager at a educational organization
We have access to local support via a local partner. I've only dealt with the local team. They have been helpful and...
Read full review of Bitdefender MDR »
Anonymous User
Systems Engineer at a tech services company
The tech support for Bitdefender is excellent based on the positive feedback we have received from our customers. I...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Reviewer314545
Director, Information Technology at a tech services company
I've had a couple, probably two or three interactions with their tech support. Suppose I were to give them a grade,...
Read full review of Bitdefender Sandbox Analyzer »
MahmoodAbdollahi
Senior Network Engineer at a tech vendor
The support is very good, and we are satisfied with their level of assistance.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
IT Officer at a manufacturing company
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
IT Manager at a healthcare company
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone EDR »
Reviewer314545
Director, Information Technology at a tech services company
I have been in contact with technical support a few times. They are not the worst or the best. They provide an...
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Chirosca Alecsandru
Owner at a tech services company
We have been in contact with technical support for one only issue, and it was solved after our second interaction...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Network Administrator
I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very...
Read full review of Bitdefender GravityZone EDR »
Mohamadi ZONGO
IT Manager at a educational organization
The product's support is good since they reply quickly.
Read full review of Bitdefender GravityZone Enterprise Security »
JitendraInjam
IT Lead at a consultancy
Bitdefender Total Security's customer service is good.
Read full review of Bitdefender Total Security »
Manny Singh Lubana
Manager, Information Security at a financial services firm
I think there is room for improvement for technical support. Although they've been great, honestly, I do see a...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Datacenter Engineer at a university
Technical support has been good. They are kind and respect our issues. I have received the help I need.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Pre-Sales Engineer at a tech services company
I am satisfied with the customer support and service.
Read full review of Bitdefender GravityZone Enterprise Security »

Review 1 of 30

Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
NataliaCueto
Head of Technology at a financial services firm
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
AaronCooke
Founder at a consultancy
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at a financial services firm
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »

Review 1 of 8

Technical Support

No Data Available

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