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Avaya vs Mitel

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 20 reviews.
Mitel
Based on 17 reviews.
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
Mitel Networks is a high-tech company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP products. Mitel is headquartered in Ottawa, Ontario, Canada, with offices, partners and resellers worldwide. Michael Cowpland and Terry Matthews founded Mitel in 1972. Conventionally, its name is regarded as a combination of the founders' first names and their first product - MIke and TErry's Lawnmowers. Cowpland is quoted as stating that it stands for MIke and Terry's Electronics, whereas Matthews confirmed the lawnmower acronym during an interview on BBC Radio 4's "The Bottom Line" in May 2011.
Sample Customers
Avaya IX Meetings
ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Mitel Contact Center Solutions
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
Mitel MiVoice 5000
AIPA SpA
Mitel Communications Director
Banfield Pet Hospital, Carlsberg Breweries
Mitel Application Suite
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Aastra MX-One
UFRGS, Viking Line, Turku University Hospital, Aerial Capital Group
Mitel MiCollab
Hyatt Hotels, Make-A-Wish America, Netflix, Smile Doctors, Geo Foundation
Popular Solutions
Top Industries
Manufacturing Company
12%
Financial Services Firm
10%
Comms Service Provider
8%
Insurance Company
7%
Insurance Company
12%
Computer Software Company
11%
Government
8%
Performing Arts
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 4
Customer Service
Review 1 of 9
Review 1 of 10
Technical Support
No Data Available
No Data Available
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