We changed our name from IT Central Station: Here's why

Avaya vs Mitel

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 14 reviews.
Mitel
Based on 17 reviews.
Latest Research
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.Mitel Networks is a high-tech company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP products. Mitel is headquartered in Ottawa, Ontario, Canada, with offices, partners and resellers worldwide. Michael Cowpland and Terry Matthews founded Mitel in 1972. Conventionally, its name is regarded as a combination of the founders' first names and their first product - MIke and TErry's Lawnmowers. Cowpland is quoted as stating that it stands for MIke and Terry's Electronics, whereas Matthews confirmed the lawnmower acronym during an interview on BBC Radio 4's "The Bottom Line" in May 2011.
Sample Customers
Avaya IX Meetings
ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Aastra Solidus eCare
Viking Line, Carlsberg Breweries
Mitel Contact Center Solutions
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
ShoreTel Sky
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Aastra 5000
AIPA SpA
Aastra Clearspan
Tessie Cleveland Community Services Corporation
Mitel Communications Director
Banfield Pet Hospital, Carlsberg Breweries
Mitel Application Suite
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Aastra MX-One
UFRGS, Viking Line, Turku University Hospital, Aerial Capital Group
Aastra Mobile Client and Controller
Exclusive Cars, ONG&ONG, Six Payment Services, Mark Barnes & Associates, TriCorp Federal Credit Union
ShoreTel Mobility
ZK Research
ShoreTel Premises IP PBX
Boston Globe Company, Breckenridge, Doctor Hospital at Renaissance, Dorner Manufacturing Corporation, Drake International, Poquoson City Public Schools, Prot_g_ Partners, Ronald McDonald House New York
Mitel MiCollab
Hyatt Hotels, Make-A-Wish America, Netflix, Smile Doctors, Geo Foundation
Popular Solutions
Top Industries
Comms Service Provider
25%
Computer Software Company
23%
Government
7%
Media Company
6%
Comms Service Provider
31%
Computer Software Company
18%
Government
7%
Energy/Utilities Company
5%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 2
No Data Available
Customer Service
Review 1 of 6
Review 1 of 10
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.