Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

155 reviews

IQ Bot [EOL]

2 reviews

BotFarm

1 reviews

Nintex Process Platform

2 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Outsourcing Company

17%

Financial Services Firm

12%

Construction Company

10%

Manufacturing Company

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
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Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Marc Mueller
Business Automation Specialist at RICOH Deutschland GmbH
I would rate their support an eight out of ten.
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Aishwarya Khanna
System Engineer at a tech vendor
Their support is good. They take a day to get back. It also depends on the severity. I'd rate them a seven out of ten.
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RohitShetty
Product Owner at BHP
The technical support is really good. The response time is good from the support team. When we reach out to them, it...
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Marianna Pinto
Program Manager RPA Automation at a energy/utilities company
I appreciate the technical support of Automation Anywhere. They are knowledgeable, senior, and jump to help us find...
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Arkajit Das
CTO at Fraoula
I would rate the technical support an eight.
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Octavio Medina
Intelligent Automation Engineering Manager at a financial services firm
We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner...
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Gangadhar Wali
Founder and COO at InVibes
We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.
Read full review of IQ Bot [EOL] »
Anonymous User
Senior Software Engineer at a tech services company
Technical support is definitely responsive. They have the tech support flexibility to categorize it by being the...
Read full review of IQ Bot [EOL] »
Jian Chen
Systems Engineer at a insurance company
The technical support is good.
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Manish Kumar
Software Engineer at a energy/utilities company
From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.
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Anonymous User
Senior Software Engineer at a tech services company
More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with...
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Anonymous User
Automation Architect at a tech services company
Timing is a problem with the technical support. A person will be assigned, but that tech support person may only be...
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Anonymous User
Sr. Software Engineer at Saggezza
I have experience with their technical support. There was a time when we had issues with understanding a...
Read full review of IQ Bot [EOL] »
Anonymous User
Senior Engineer RPA at a tech vendor
Their technical support is good. I would rate it an eight out of ten.
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Anonymous User
Associate Manager at Accenture
Technical support is good.
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Anonymous User
VP at a manufacturing company
I would rate technical support as good. When we were stuck we got support.
Read full review of IQ Bot [EOL] »
KinjalDangeria
Director Of Services at a tech services company
Automation Anywhere's tech support could be more knowledgeable.
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Rajeev Mall
Finance Head of BSO Senior Group Division at a manufacturing company
On a scale of one to ten, Automation Anywhere would be a seven to eight. From my point of view working in the market...
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Anonymous User
System Test Engineer at a manufacturing company
Customer Service: I would rate them as 5/10, and only because I have had most of my interaction with technical...
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Anonymous User
BI & Analytics Consultant at Deloitte
Very good.
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Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
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Anonymous User
Robotic Process Automation Manager at Imerys
The technical support is good. You create ticket on the website, then hear back from someone. I do wish they were a...
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Anonymous User
Software Engineer at a tech services company
It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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AbhishekChatterjee
Lead Consultant - Automation at ITC Infotech
I was in touch with support a couple of times. They are good. There are two parts to the support. One part is in...
Read full review of IQ Bot [EOL] »
Anonymous User
RPA Developer at Verizon Communications
Sometimes, it takes 24 hours to get a response from the technical support.
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Anonymous User
Tech Lead at a tech services company
The tech support has improved over the years. I believe the tech support to be sufficient right now.
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GovardhananDevendran
Technical Analyst at a computer software company
We had some day-to-day issues with BotFarm, so we contacted technical support, and they provided solutions. On a...
Read full review of BotFarm »
Anonymous User
Director Field at a computer software company
The support could improve. I rate the support of IQ Bot a five out of ten.
Read full review of IQ Bot [EOL] »
reviewer64819354
Director of Global Automation at a tech services company
I do not recall needing to contact Automation Anywhere for support. Our team was able to handle it.
Read full review of IQ Bot [EOL] »

Review 1 of 30

Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
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Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
Read full review of Nintex Process Platform »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
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Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
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Anonymous User
National Sales Director at a tech vendor
The quality needs improvement.
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
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Review 1 of 30

Technical Support

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