Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

152 reviews

IQ Bot [EOL]

4 reviews

BotFarm

2 reviews

Nintex Process Platform

5 reviews

Nintex RPA

4 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »
KalpeshParikh
Co Founder at a media company
The primary use cases predominantly involve banking, including check validation, fraud management, and anti-money...
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Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at a manufacturing company
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
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Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Bharath Kumar.
Director of Data Engineering and Automation at a tech vendor
Technical support is decent. We were previously on a lower level of service support but realized we needed better...
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Boris Netzer
VP Delivery at a computer software company
The technical support depends on the tier. The first-tier support by chat is low quality. The whole process can take...
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Ana MarijaBarisic
Team Lead at a retailer
It is difficult to get proper help from the technical support.
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Anonymous User
Software Engineer at a computer software company
The technical support team has good knowledge of the product. They understand problems well and then provide solutions.
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VigneshMunian
Consultant at a consultancy
The technical support is something that I rely on if I have any queries or if I have to work on another alternate...
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Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot [EOL] »
Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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VikramAbhishekSah
Associate Consultant at a financial services firm
Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Syed Mohsin Iftikhar
Senior Software Engineer at a tech services company
I have not yet been in contact with technical support.
Read full review of IQ Bot [EOL] »
ShripadMhaddalkar
Director of Operations at a consultancy
I have been receiving good technical support them, and hence I'm sitting on the sidelines. This is because if I...
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Anonymous User
Cybersecurity Specialist at a computer software company
I have never contacted technical support as there have been no issues.
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ManjunathMothilal
RPA Consultant at a computer software company
I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck...
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Sanjeev-Singh
Software Engineer at a consultancy
Automation Anywhere gives quick responses to any request when we used to reach out to them. Then, they will response...
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Anonymous User
Architecht at a insurance company
Technical support has been very good. That is a major advantage of using Automation Anywhere. When you log your...
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Anonymous User
CPA at a tech services company
I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I...
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Anonymous User
Developer at a computer software company
We get a lot of support from Automation Anywhere. For any issue, we just call the people, and they're ready to be...
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Rajaram Jagannathan
Senior Vice President PV Systems Engineering and Automation at a comms service provider
Technical support response times are slow. While we can escalate critical issues, their carelessness with other...
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Yash Parikh
Project Manager at a tech services company
I have found some problems, but the support is very fast. However, sometimes I feel like I need more guidance. E.g.,...
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Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
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Aman_Kumar
Technical Analyst at a retailer
The technical support team is supporting us well.
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Anonymous User
Senior Manager at a computer software company
I have had a great experience with the technical team. I got stuck in one scenario where Object Cloning was not...
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Anonymous User
Manager, Robotic Process Automation at a computer software company
The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet...
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Anonymous User
Senior Software Engineer at a tech services company
Their technical support is the best. I always find the best solutions in the customer portal.
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Anonymous User
IT Consultant at a tech services company
The customer support and technical support are very helpful and service is available 24/7, around the clock....
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Anonymous User
Principal Analyst at a consumer goods company
The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So...
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Yeko Muhammad
IT Specialist at a consultancy
I have contacted technical support regarding Automation Anywhere frequently at the start when I was beginning to use...
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Amirul Arifin
Head of Automation at a tech services company
The technical support team has been prompt and helpful in addressing issues coming out of the platform. There is a...
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Anonymous User
Director at a computer software company
I often communicate with the technical support of Automation Anywhere, and their technical support teams are...
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Review 1 of 30

KrishnaMurthy3
Practice Director - Microsoft & Opensource at a computer software company
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Johan Human
Chief Executive Officer at a consultancy
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at a tech services company
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Rob Witthoft
Director Of Operations at a tech services company
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Satya Singh
Human Resource Executive at a insurance company
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
KariemShawky
Director of IT Operation at a financial services firm
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
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Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
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Gustavo Becker
BPMS & RPA Product Owner at a tech services company
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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Shaikh Akhtar
Lead Technical Architect at a manufacturing company
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Einat Tal
OCIO at a financial services firm
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
Read full review of Nintex RPA »
Yaniv Straus
Delivery Manager at a energy/utilities company
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
Shadab Beg
System Development Analyst at a energy/utilities company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Shaikh Akhtar
Lead Technical Architect at a manufacturing company
We contact technical support for issues such as security vulnerabilities and patching.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Justin Kruse
Operations Consultant at a insurance company
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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Obaida Aqel
Senior Sharepoint Developer at a tech consulting company
Technical support is great to work with.
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Prekshi Arya
Senior Consultant Specialist at a financial services firm
I never contacted Nintex Workflow's support team.
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Review 1 of 30

Technical Support

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