Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

165 reviews

IQ Bot [EOL]

6 reviews

BotFarm

2 reviews

Nintex Process Platform

6 reviews

Nintex RPA

4 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

13%

Manufacturing Company

Performing Arts

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 3

Satya Singh
Human Resource Executive at MetLife

Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Bharath Kumar.
Director of Data Engineering and Automation at a tech vendor
Technical support is decent. We were previously on a lower level of service support but realized we needed better...
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Ahmed Shaheen
IBM BPM Developer at a computer software company
Technical support is good.
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Vernon Dickson
Sr Program Manager at a energy/utilities company
Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a...
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Chandresh Agarwal
Lead Software Engineer at Peristent Systems
We have created tickets on the support website of Automation Anywhere whenever we needed support, and the support...
Read full review of IQ Bot [EOL] »
Marina Maged
Developer at RSA Global
I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us...
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Anonymous User
Associate System Analyst at NSEiT Limited
AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.
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Anonymous User
Senior Associate at a consultancy
Customer service is comparable to Power Automate and Microsoft; they are responsive.
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Anonymous User
Business Transformation Manager at a maritime company
Technical support, so far, has been pretty good. We haven't had any major issues and the ones we did have were...
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Amar S
Automation Project Manager at a performing arts
Technical support is good, although there were not able to solve the problem that we had with the Pega application....
Read full review of IQ Bot [EOL] »
Anonymous User
Software Engineer at a computer software company
Technical support was very convenient previously, about one and half years ago, but now, it is not as good. Even the...
Read full review of IQ Bot [EOL] »
Anonymous User
Digital Transformation Specialist at a healthcare company
Technical support is very good.
Read full review of BotFarm »
Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
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Nachiketh Ramesh
Associate Consultant at a tech services company
I have corresponded with them and I would rate technical support a nine out of ten. I do not want to be too hard on...
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Anonymous User
Senior Account Executive at a manufacturing company
We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I...
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MuhammadAli2
Senior Process Automation Analyst at a computer software company
I compare all other RPA tools to UiPath, which has excellent support—I'd rate it ten out of ten. In contrast, I'd...
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Anonymous User
Senior Manager Development at a tech services company
The technical support is very good.
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Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
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Anonymous User
Technology Lead at Infosys Technologies Ltd
Technical support was prompt and we were able to resolve most of our issues quickly
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Anonymous User
Principal Analyst at a consumer goods company
The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So...
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Anonymous User
Senior TAP Manager MXD at a outsourcing company
We have been in touch with technical support through online means, and we also have a partner that assists us with...
Read full review of IQ Bot [EOL] »
TusharKant
Automation Developer at Schlumberger
Technical support could be much better with the responses which we get. Also, guys come to our company and help us...
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Anonymous User
Developer at a financial services firm
The technical support is amazing. It is the best support that we have worked with.
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Anonymous User
Program Manager at a tech services company
The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to...
Read full review of BotFarm »
Anonymous User
IT Project Lead at a financial services firm
We have been pleased with the technical support. Their response times, capabilities, and patience when working with...
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Anonymous User
Deputy Manager - Automation, Business Transformation at a performing arts
It was nice interacting with CS/tech support. Most of the time they resolves issues within 24 hours.
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Anil S.
Technical Architect at a consumer goods company
They're responsible, and they provide very good support. They are supporting us very well. They are knowledgeable. It...
Read full review of IQ Bot [EOL] »
Anonymous User
RPA Developer at Silver Touch Technologies Ltd.
Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a...
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Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
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Anonymous User
Systems Analyst at a manufacturing company
Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly...
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Anonymous User
Software Engineer at a tech services company
It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less...
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Review 1 of 30

KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Nintex RPA »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
Read full review of Nintex Process Platform »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
Read full review of Nintex Process Platform »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
Read full review of Nintex RPA »
Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
Read full review of Nintex RPA »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Nintex Process Platform »
Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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Review 1 of 30

Technical Support

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