Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

147 reviews

IQ Bot

11 reviews

BotFarm

3 reviews

Nintex Process Platform

11 reviews

Nintex RPA

8 reviews

Nintex eSign

1 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

19%

Financial Services Firm

16%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
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AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
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Review 1 of 3

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We primarily use K2 in conjunction with Kaltura within Teams. We use Kaltura for expenses, email cases, cash...
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
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Review 1 of 3

Customer Service

Suresh Polisetty
Software Engineer at a tech services company
I rate Automation Anywhere support nine out of 10. I have raised multiple tickets with Automation Anywhere, and they...
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Bharath Kumar.
Director of Data Engineering and Automation at a tech vendor
Technical support is decent. We were previously on a lower level of service support but realized we needed better...
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Anonymous User
Senior Operations Accountant I & Automation (RPA) Specialist at a energy/utilities company
In my experience, Automation Anywhere's technical support has been lacking. Many of their representatives don't...
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SaravanaVelayudham
Global Head Training at Acronotics
Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after....
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MuhammadAli2
Senior Process Automation Analyst at a computer software company
The support is good. I have faced difficulties with every RPA tool. Automation Anywhere has a good support system but...
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Prabu Baskaran
RPA Specialist at a manufacturing company
The technical support is great and responsive. Whatever issues we face in the production or our environment, the...
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Anonymous User
Digital Technologies Manager at a energy/utilities company
It is very easy to contact them and receive support from them.
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Jiaming Deng
Developer at Apex Healthcare Systems
I haven't had experience with the technical support. I never call them.
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Anonymous User
RPA Developer at Verizon Communications
Sometimes, it takes 24 hours to get a response from the technical support.
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Anonymous User
Solution Architect | RPA at Sutherland Global Services
Technical support is excellent.
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Anonymous User
Technical Consultant at Metrodata Electronics Tbk PT
The support from the AA team was very helpful when I encountered issues that I couldn't solve on my own. The ability...
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Akshay Pandey
Associate Systems Analyst at NSEiT Limited
Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and...
Read full review of BotFarm »
Anonymous User
Director at a consultancy
Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and...
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Jeffery Gant
IT Business Partner at Lyondell Basel Industries
The technical support could be better, especially with their responds. They always caring through with their timing...
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Anonymous User
Business Technology Analyst at a consultancy
The technical support is good. The only issues that I've come across are technology for our environment is very...
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Mohan Negi
Senior Consultant at PricewaterhouseCoopers
We contact Automation Anywhere's technical support via email. I would like the support to be faster. Their response...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Anonymous User
President & CEO at a tech services company
I have used the support and once you have the right channels, they are very straightforward.
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Anonymous User
Senior Analyst at Merck KGaA
Support-wise, it is great.
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Raul Cabezas
RPA Architect at a wholesaler/distributor
I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go...
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Anonymous User
Senior RPA Developer at a tech services company
The technical support is very good and responsive. They have a help portal that is very clear and easy to use....
Read full review of BotFarm »
PrachiYadav
Senior Consultant at a financial services firm
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour...
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SubhamMahanta
Cognitive Lead at Quosphere
Support is five (out of five). The technical support is better than any other automation tool that I've seen. The...
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Anonymous User
Solutions Architect at Reveal Group
Stellar.
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Anonymous User
RPA at XLnc
I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a...
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Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
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Anonymous User
Senior Manager IT Department / Corporate IT Planning at a tech vendor
Currently, we are getting it through a vendor from who we purchased a license. So, when we have questions, we contact...
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Anonymous User
Data Science Intern at Deloitte
We have had reasonable good experience with technical support team who regularly assist us with any product issues in...
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Anonymous User
ERP Reporting Manager at a healthcare company
The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad.
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Anonymous User
Program Manager at a tech services company
The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to...
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Review 1 of 30

Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
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Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
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Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
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Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
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JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Review 1 of 30

Technical Support

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