Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

169 reviews

IQ Bot

8 reviews

BotFarm

2 reviews

Nintex Process Platform

9 reviews

Nintex RPA

5 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

18%

Financial Services Firm

16%

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »

Review 1 of 2

JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We use the platform to manage workflows within our organization and to build applications on top of these workflows....
Read full review of Nintex Process Platform »

Review 1 of 3

Customer Service

Celestine D.
Director intelligent automation at AMISEQ
Automation Anywhere's technical support has been very good.
Read full review of IQ Bot »
ChristianTorres
Sales Consultant at Evertec
I would rate their technical support a nine out of ten.
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Vignesan Devarajan
Technical Manager, Business Automation Rpa at SpartanNash
Technical support was okay. They have been able to supply patches to us for issues.
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Meindert Van Der Galiën
Information Technology Software Developer at a financial services firm
The technical is relatively fast to respond and guidance offered is oftentimes sufficient. Time-zone difference is a...
Read full review of Automation Anywhere »
Logan Price
Senior Operations Accountant I and Automation (RPA) Specialist at a energy/utilities company
Their support team is really great, and they also have a really robust online community, the Pathfinder Community,...
Read full review of Automation Anywhere »
Ashish Tyagi
Senior Solutions Architect Manager at a computer software company
Initially, the technical support for IQ Bot was very good. Nowadays, it's getting worse. A few days back, I opened...
Read full review of IQ Bot »
Anonymous User
Program Manager at a manufacturing company
We just started using their technical support. Up until now, we were working only through our IT partner. The...
Read full review of Automation Anywhere »
Shantanu Devlekar
RPA Developer at OMFYS Technologies India Pvt.Ltd
If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The...
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Anonymous User
ICT Manager at a transportation company
The technical support is good. The few times I called them they were able to promptly address my issues.
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Rithwik Neelam
Senior software Engineer at a comms service provider
Overall the support and customer support areas need to be improved.
Read full review of BotFarm »
Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot »
DilonDsouza
Sr Manager at a computer software company
As mentioned above this support has been good and we always look forward for continued support here
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Jiaming Deng
Developer at Apex Healthcare Systems
I haven't had experience with the technical support. I never call them.
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SaravanaVelayudham
Global Head Training at Acronotics
Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after....
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Ravindra Kumar Muduli
Senior RPA Developer at VIS Networks
Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.
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Dhiraj Dedhia
Sr. RPA Consultant at Thirdware Solution Ltd.
I would rate my experience with technical support as four out of ten, due to a lack of responsiveness and the quality...
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Anonymous User
Finance Process Automation Lead at a manufacturing company
They have a good 24/7 support system. Even if there is an issue, we are able to solve it. The ticketing system: You...
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Anonymous User
Manager at a consultancy
The technical support team delays responding to our queries, and their solutions are not quite accurate. When someone...
Read full review of IQ Bot »
Anonymous User
Technical Architect at MindTree
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
Read full review of Automation Anywhere »
Kunal Goel
Digital Expert at a consultancy
We didn't face any issues from their technical support. They were responsive and helpful.
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SoumyadeepPaul
Manager - Finance at Sterlite Technologies Ltd
I would break it down to two separate departments: * The Professional Services, who help us in automating the...
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InacioColonia
Data Science Specialist at Dextco
The technical support is good.
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Brian Walling
Global IT Director at a computer software company
We didn't use Automation Anywhere's technical support, even for deployment. We read and learned what we needed to...
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AnkitAnand
Senior Consultant at a financial services firm
Whenever we are stuck at any point where we don't know something about a feature, we just reach out to the support...
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Reviewer7845234
COO at a venture capital & private equity firm
I wasn't entirely satisfied with Automation Anywhere's support. Cultural differences between them and UiPath or DDI...
Read full review of Automation Anywhere »
Semih Ozturk
RPA Developer at 32bit Bilgisayar Hizmetleri Ltd. Şti.
When I encounter difficulties, I raise a ticket with the Automation Anywhere team. They respond promptly and are...
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Anonymous User
Manager Carrier Operations at a logistics company
We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.
Read full review of IQ Bot »
Pavithra Bangera
Robotic Process Automation Developer at Mekkanos Limited
We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically...
Read full review of Automation Anywhere »
Logasri N
Professor at JP College of Engineering
There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through...
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reviewer64819354
Director of Global Automation at a tech services company
We have been doing everything on our own. We haven't had to reach out to technical support for assistance just yet.
Read full review of IQ Bot »

Review 1 of 30

Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
Read full review of Nintex Process Platform »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
Read full review of Nintex RPA »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
Read full review of Nintex Process Platform »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
Read full review of Nintex Process Platform »
Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
Read full review of Nintex Process Platform »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
Read full review of Nintex RPA »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
Read full review of Nintex Process Platform »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
Read full review of Nintex Process Platform »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Nintex Process Platform »

Review 1 of 30

Technical Support

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