Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

151 reviews

IQ Bot [EOL]

2 reviews

BotFarm

1 reviews

Nintex Process Platform

2 reviews

Nintex RPA

1 reviews

Nintex eSign

0 reviews

Top Industries

Outsourcing Company

18%

Financial Services Firm

11%

Comms Service Provider

10%

Manufacturing Company

10%

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
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Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
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Review 1 of 3

Customer Service

Sunilkumar Venugopal
Head of RPA Team at Olam International
The technical support team is pretty quick when we raise any issues.
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VisheshNigam
Director, Agentic Engineering & Automation Practice at Concentrix
In the last two years, one thing which Automation Anywhere has changed and they actually worked on is the support and...
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Priya Batish
Group Manager at a tech services company
I don't interact with the people from Automation Anywhere.
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Krishnakumar Maurya
Chief Executive Officer at Bigiota Analytics LLP
The technical support is good. They stay within their SLAs.
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Yugen Nair
Presales Consultant at a tech services company
The technical support is good.
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Nelson F. Guerrero
Senior Manager & Principal Automation Architect, AI + Automation at a manufacturing company
I would rate their technical support an eight out of ten. There is some room for improvement. A lot of that depends...
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PrashantMohare
Application Lead Consultant at a computer software company
I rate the technical support provided by Automation Anywhere as good and compare it positively against products like...
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Anonymous User
Senior RPA Developer at a tech services company
The technical support is very good and responsive. They have a help portal that is very clear and easy to use....
Read full review of BotFarm »
Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
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Anonymous User
BPM Analyst at a financial services firm
The technical support is great. I have worked with a couple of different people who have been absolutely phenomenal,...
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AasimZaidi
Senior Cloud Engineer at a outsourcing company
I find the customer support very good as they respond quickly when tickets are logged with effective solutions.
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RaviMandal
Assistant Manager at Genpact India
I feel day by day there will be an implementation coming up and we will be adding new features. I will look forward...
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Keiichi Stevens
RPA Developer at FedEx
The customer support is great. We currently have platinum support and they're available any time we need them. I...
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Arumugam Subramanyam
Solution Architect at a financial services firm
We are using the technical support. They are fantastic, but sometimes we aren't getting the expected outcome that we...
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Anonymous User
BPM Analyst at a financial services firm
The technical support, from my experience, has been very good. Granted, sometimes there has been a little slowness,...
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Anonymous User
Principal Analyst at a consumer goods company
The technical support has been really good. Honestly, it is very good. We have been getting good support from the...
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Anonymous User
Process Architect at a media company
The technical support has been helpful from what I've used. Initially, when we were exploring solutions and using...
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Anonymous User
Chief Architect at a financial services firm
The technical support is good, but I would like to see improvement with the documentation.
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Anonymous User
Senior Rpa Consultant at a computer software company
The customer support provided by Automation Anywhere AI Agent is the best, being available 24/7, and they solve...
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Deepak_Batra
Country Head and Controller at Evalueserve
We did use technical support for troubleshooting and maintenance as well. Our internal technical support team is not...
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Anonymous User
Developer at ITC Infotech
We get a lot of support from Automation Anywhere. For any issue, we just call the people, and they're ready to be...
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Anonymous User
RPA Program Manager at Agility
I feel great about this conference and the way that people connected each other, from the developer to top...
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Anonymous User
RPA at XLnc
I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a...
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Ravi Kanala
Senior Rpa Consultant at a financial services firm
The customer support provided by Automation Anywhere is excellent. I would rate the customer support a 10 on a scale...
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Anonymous User
Technical Consultant at PT. Mitra Integrasi Informatika
We have not yet tried to contact technical support.
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Anonymous User
RPA Consultant at KGISL
The technical support team were very responsive, they were available 24/7 and for severity 1 issue's for the...
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Dhaneel Shanthpure
Founder and CEO at Digigro
Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using...
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Natinder Kaur
Application Development Manager at Genworth
We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out...
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Saketha Krishna
RPA Architect at Sage IT
Technical support for this solution is good, but sometimes to takes a long time for them to get back to us. Sometimes...
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Review 1 of 30

Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
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Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
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Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Todd Blake
Senior IT Specialist at a healthcare company
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
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Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Anonymous User
National Sales Director at a tech vendor
The quality needs improvement.
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Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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Review 1 of 30

Technical Support

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