Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

168 reviews

IQ Bot [EOL]

7 reviews

BotFarm

2 reviews

Nintex Process Platform

8 reviews

Nintex RPA

5 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Computer Software Company

17%

Financial Services Firm

14%

Educational Organization

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

Satya Singh
Human Resource Executive at MetLife

Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
I have called customer service three times and the experience has not been good. They do not offer 24/7 support,...
Read full review of BotFarm »
Marco Aurelio BALDOCEDA PORRAS
Tech Leader RPA Individual Contributor at Interbank
I rate the technical support a four out of ten.
Read full review of IQ Bot [EOL] »
Amahl Williams
Hyperautomation Transformation & Strategy at a tech services company
I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise...
Read full review of Automation Anywhere »
SandeepVerma
Manager-Service Delivery at Tech Mahindra Limited
I rate IQ Bot support nine out of 10. You might have technical difficulties requiring some tweaking or minor issues...
Read full review of IQ Bot [EOL] »
Vatsal Shah
Project Manager at Nine A Business Connect
Technical support for this solution is quite good and they are very responsive. They also give you a solution very...
Read full review of Automation Anywhere »
Nelson F. Guerrero
Senior Manager & Principal Automation Architect, AI + Automation at a manufacturing company
I would rate their technical support an eight out of ten. There is some room for improvement. A lot of that depends...
Read full review of Automation Anywhere »
Isaac Bermudez Salguera
Staff Intelligent Automation Engineer at Experian
I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained...
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Anonymous User
RPA Developer at Verizon Communications
Sometimes, it takes 24 hours to get a response from the technical support.
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Anonymous User
Software Engineer at a computer software company
Technical support was very convenient previously, about one and half years ago, but now, it is not as good. Even the...
Read full review of IQ Bot [EOL] »
Anonymous User
Business Technology Analyst at a consultancy
The technical support is good. The only issues that I've come across are technology for our environment is very...
Read full review of Automation Anywhere »
Anonymous User
Chief IT Architect at a consultancy
I have seen that the South American support is not as good as it should be. I would recommend them offering onsite...
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Anonymous User
Automation Architect at a tech services company
Timing is a problem with the technical support. A person will be assigned, but that tech support person may only be...
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Anonymous User
Principal Analyst at a consumer goods company
The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So...
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Anonymous User
RPA Business Developer & Solution Manager at a tech vendor
I have not contacted them, so I cannot judge them.
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Mark Teddy
IT Team Leader at PLANET DIGITAL TECHNOLOGIES
I have never contacted the technical support or customer support of Automation Anywhere because when I visit the FAQs...
Read full review of Automation Anywhere »
SagakumarGangipelly
Sr. Software Engineer at Tata Consultancy
IQ Bot's technical support is very helpful, and they respond very quickly.
Read full review of IQ Bot [EOL] »
Matt Rethlake
RPA Business Analyst at Franklin Electric
The technical support is very good. We now have a technician on-hand to assist us with issues, instead of reaching...
Read full review of Automation Anywhere »
Prateek Kapoor
Global Intelligent Automation & Transformation Leader at a tech company
Automation Anywhere has a very nice support team, and it's just a call away. You don't have to log tickets, although...
Read full review of Automation Anywhere »
Anonymous User
Manager Carrier Operations at a logistics company
We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.
Read full review of IQ Bot [EOL] »
Anonymous User
CFO at Travel Food Services ltd
We did not need to make use of the solution's technical support. This is because we made use of our critical six...
Read full review of IQ Bot [EOL] »
Vamsi Ayyapusetty
Delivery Manager at Nokia Corporation
I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere...
Read full review of Automation Anywhere »
Anonymous User
Senior Consultant at a financial services firm
In terms of accessibility, the Automation Anywhere technical support is the best. Out of all the RPA tools that I...
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Navinkumar Sadasivam
Quality Analyst at a computer software company
Automation Anywhere team is ready to support us if we encounter any issues. We recently encountered some issues in...
Read full review of Automation Anywhere »
PavanKumar3
Sr. Software Engineer at Saggezza
I have been in contact with technical support and I am satisfied with it. They have helped us with problems in the...
Read full review of IQ Bot [EOL] »
Anonymous User
RPA Developer at a insurance company
If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical...
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Amrit Goswami
Automation Developer at ACronotics.com
We have not used technical support for this solution.
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Anonymous User
RPA Developer at Silver Touch Technologies Ltd.
Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a...
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Anonymous User
Enterprise Manager of Automation at Envision Healthcare
Customer service and tech support have always been responsive, knowledgeable and quick with a solution.
Read full review of Automation Anywhere »
PrachiYadav
Senior Consultant at a financial services firm
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour...
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Anonymous User
Technology Test Lead at Infosys Technologies Ltd
We always get a prompt response from customer service and technical support. I really find the priority technical...
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Review 1 of 30

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
Read full review of Nintex Process Platform »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
Read full review of Nintex Process Platform »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
Read full review of Nintex Process Platform »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
Read full review of Nintex Process Platform »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »

Review 1 of 30

Technical Support

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