Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

141 reviews

IQ Bot [EOL]

3 reviews

BotFarm

2 reviews

Nintex Process Platform

4 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Construction Company

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Rajneesh Prajapati
Senior Rpa Consultant at Accely Consulting
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Jahar Sil
Executive Director at a tech services company
We are implementing SAP process automation in various segments such as manufacturing and accounting. This includes...
Read full review of IQ Bot [EOL] »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Shaik Tharim
IT Solutions Professional at GulfNet Solutions at GulfNet Solutions Company Limited
I'm not sure if I have ever actually contacted technical support. I can't recall dealing with them directly, and...
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Mahmoud Bani-Hani
RPA Solutions Manager at CGC
The technical support is great.
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Venkata Kancharla
Solution Architect at CMG Mortgage, Inc.
In the past two to three months, the support has gotten far better. Previously, we didn't have a live agent or live...
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Jayamahavarshini S
Software Engineer Intern at a university
Their support is very useful. If any doubts arise, they clear them and provide training. We get good service from...
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IPSIT JANA
Automation & Emerging Technology Manager at Johnson Controls, Inc.
Support for Automation Anywhere includes L1, L2, and L3 tiers, which respectively handle various levels of issues...
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Venkat Sivaprakash
Management Consultant at Accenture
They are highly responsive to customer needs. I would rate their service as nine out of ten.
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MarcosRaposo
Director at Taticca Advisory
Automation Anywhere's technical support has a prompt response time, with Portuguese-speaking representatives in...
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Bonnie Dallum
Global Intelligent Automation COE Lead at Cargill
We've had really good support with Automation Anywhere. We have weekly tech meetings with Automation Anywhere. I also...
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VisheshNigam
Director at Concentrix
In the last two years, one thing which Automation Anywhere has changed and they actually worked on is the support and...
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Anonymous User
RPA Developer at Verizon Communications
Sometimes, it takes 24 hours to get a response from the technical support.
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Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
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Anonymous User
DevOps at Centrax Systems
They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.
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Anonymous User
Senior Vice President and Digital Leader at a tech services company
My team is in touch with the technical support. I don't work directly with them.
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Gopalkrishna Baskarabhatla
Architect at Cisco
The technical support is good. I have contacted technical support of Automation Anywhere quite a few times during the...
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Anonymous User
Associate Manager at Accenture
Technical support is good.
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RamakrishnaAkella
Associate Dean Placements at KL university
The majority of the technical support that we get will be through digitization. If someone wants to go through a...
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Mudhukrishna Lalapet
RPA Developer at InnoWise
Automation Anywhere has a great technical support team. We had a situation where the bot needed to deal with...
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Anonymous User
Senior Consultant at Capgemini
I have personally had interaction only twice along with my onshore peers. 1st was with Mae Chang about v11...
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Anonymous User
Process Architect at a media company
The technical support has been helpful from what I've used. Initially, when we were exploring solutions and using...
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Amar S
Automation Project Manager at a performing arts
The customer service/technical support is very good with AA and they are very supportive and listen to our issues...
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Anonymous User
Project Manager -Learning and Development at a computer software company
Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of...
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Navinkumar Sadasivam
Quality Analyst at a computer software company
Support was good but sometimes they ask for logs that have client information. But apart from this, they are really...
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Farid Karmadi
Site Operations Coordinator at a retailer
We have not contacted the technical support because we have not had issues. My manager works our customer success...
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Anonymous User
IT Consultant at ITC Infotech
The customer support and technical support are very helpful and service is available 24/7, around the clock....
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Anonymous User
RPA Development Lead at Intellect Design Arena Ltd
Their guys will take maximum only two hours to solve the biggest problems. If I need any clarification, I will raise...
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Anonymous User
Software Engineer at The Travelers Companies, Inc.
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
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Dhiraj Dedhia
Sr. RPA Consultant at Thirdware Solution Ltd.
I would rate my experience with technical support as four out of ten, due to a lack of responsiveness and the quality...
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Anonymous User
Senior Director, Digital Transformation at a financial services firm
Technical support is the one thing that has been fantastic. Initially, when we had all these issues, we had some...
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Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
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Anonymous User
Associate Systems Analyst at NSEiT Limited
Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and...
Read full review of BotFarm »

Review 1 of 30

Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
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Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
Read full review of Nintex Process Platform »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Nintex Process Platform »
Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
Read full review of Nintex RPA »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Nintex RPA »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Review 1 of 30

Technical Support

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