Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

142 reviews

IQ Bot [EOL]

3 reviews

BotFarm

2 reviews

Nintex Process Platform

4 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Financial Services Firm

16%

Construction Company

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

13%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
I have been using it for a few clients and office stations, including banking, insurance, and a major internet provider.
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Bharathidasan Dhanapani
General Manager at LifeCell international Pvt.Ltd
After the execution, we need to have service and support. Sometimes, there is a lag in the support. We are running...
Read full review of Automation Anywhere »
Zaid Chougle
Technical Lead at a computer software company
We had a lot of questions during our initial phase. For non-fatal issues, such as development problems related to...
Read full review of Automation Anywhere »
Nadeem Bashir
Technical Analyst at a computer software company
I've never contacted technical support.
Read full review of Automation Anywhere »
Ismail El Dahshan
Digital Transformation Expert, CTO at FGS | First Gulf Solutions
Technical support is good.
Read full review of Automation Anywhere »
Boris Netzer
VP Delivery at Bynet
The technical support depends on the tier. The first-tier support by chat is low quality. The whole process can take...
Read full review of Automation Anywhere »
IPSIT JANA
Automation & Emerging Technology Manager at Johnson Controls, Inc.
Support for Automation Anywhere includes L1, L2, and L3 tiers, which respectively handle various levels of issues...
Read full review of Automation Anywhere »
Ashish Tyagi
Senior Solutions Architect Manager at a computer software company
Initially, the technical support for IQ Bot was very good. Nowadays, it's getting worse. A few days back, I opened...
Read full review of IQ Bot [EOL] »
Justin Third
Application Analyst at a healthcare company
I have contacted their support for technical issues with the software as well as personal build support. The response...
Read full review of Automation Anywhere »
AshishTyagi
Solutions Architect at PureSoftware Ltd
In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can...
Read full review of BotFarm »
Anonymous User
Robotic Process Automation Manager at Imerys
The technical support is good. You create ticket on the website, then hear back from someone. I do wish they were a...
Read full review of Automation Anywhere »
Syed Mohsin Iftikhar
Senior Software Engineer at Systems Limited
I have not yet been in contact with technical support.
Read full review of IQ Bot [EOL] »
Anonymous User
Application Lead at a financial services firm
Their customer support is fantastic.
Read full review of Automation Anywhere »
Anonymous User
Application Development Team Lead at Accenture
So far, it's good and responsive customer support.
Read full review of Automation Anywhere »
Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
Read full review of Automation Anywhere »
Anonymous User
Senior Account Executive at a manufacturing company
We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I...
Read full review of Automation Anywhere »
KrithiShetty
RPA Developer at Ernst & Young
The main point to go for Automation Anywhere is because we have worked with other tools than Automation Anywhere and...
Read full review of Automation Anywhere »
Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
Read full review of Automation Anywhere »
VigneshMunian
Consultant at Deloitte
The technical support is something that I rely on if I have any queries or if I have to work on another alternate...
Read full review of Automation Anywhere »
Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at a insurance company
If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical...
Read full review of Automation Anywhere »
Ankit Singh
Software Engineer at Capgemini
We once had an issue with the SAP meta bot, where the click was not working so the tech support team helped find the...
Read full review of Automation Anywhere »
Reviewer93480
Director of Business Process Improvement at a pharma/biotech company
We have not dealt directly with Automation Anywhere's tech support. Historically, they've been pretty good. I'm...
Read full review of Automation Anywhere »
Anonymous User
Digital Technologies Manager at a energy/utilities company
It is very easy to contact them and receive support from them.
Read full review of Automation Anywhere »
Bryson Heath
Data Analyst at a tech services company
The customer support team has been very supportive since we deployed it.
Read full review of Automation Anywhere »
Anonymous User
RPA Platform Architect at Accenture
Customer support is excellent and have helped on multiple occasions.Raising a ticket through through partner/support...
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
Read full review of Automation Anywhere »
Anonymous User
DevOps at Centrax Systems
They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.
Read full review of Automation Anywhere »
HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
Read full review of Automation Anywhere »
Anonymous User
Senior RPA+Cognitive Developer at Innova Solutions
I have had an awesome experience with the service and technical support team. I still remember that initially, there...
Read full review of Automation Anywhere »
Eric Dalton
Business Apps at New Jersey Resources Corporation
We went through an Automation Anywhere partner, who handled all the technical support. So, we didn't go the...
Read full review of Automation Anywhere »

Review 1 of 30

Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
Read full review of Nintex Process Platform »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
Read full review of Nintex Process Platform »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
Read full review of Nintex RPA »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Nintex RPA »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
Read full review of Nintex Process Platform »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
Read full review of Nintex RPA »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
Read full review of Nintex Process Platform »
Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
Read full review of Nintex Process Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.