Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

155 reviews

IQ Bot [EOL]

2 reviews

BotFarm

1 reviews

Nintex Process Platform

2 reviews

Nintex RPA

1 reviews

Nintex eSign

0 reviews

Top Industries

Outsourcing Company

17%

Comms Service Provider

12%

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

14%

Financial Services Firm

12%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nadeem K.
Rpa Developer at a consultancy
In my own words, for the current client, they are in the manufacturing industry. We have various use cases including...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
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Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
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Review 1 of 3

Customer Service

Krishnakumar Maurya
Chief Executive Officer at Bigiota Analytics LLP
The technical support is good. They stay within their SLAs.
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Shady Mogawer
IT Manager at Arabian Cement Company
The technical support team is not only responsive and helpful, but they also offer a rich library of documentation...
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Bharath Kumar.
Director of Data Engineering and Automation at a tech vendor
Technical support is decent. We were previously on a lower level of service support but realized we needed better...
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Amahl Williams
Hyperautomation Transformation & Strategy at a tech services company
I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise...
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Bhargav-Jotva
Procurement Executive at a consumer goods company
Throughout my two years of work, I have faced many problems and received full support from Automation Anywhere at any...
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Prashant Mohare
Business Head of Intelligent Automation at Lauren Information Technologies Pvt Ltd
Customer service and support are good. The support is provided equally for all Automation Anywhere products. In my...
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Isaac Bermudez Salguera
Staff Intelligent Automation Engineer at Experian
I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained...
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Jack Strenkowski
Automation Manager at a manufacturing company
On a scale of one to ten, I would rank their technical support group a nine.
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Anonymous User
Manager at a consultancy
The technical support team delays responding to our queries, and their solutions are not quite accurate. When someone...
Read full review of IQ Bot [EOL] »
Jahar Sil
Executive Director at a tech services company
Customer service and support are good and supportive. However, their response time could be improved, especially for...
Read full review of IQ Bot [EOL] »
Anonymous User
Senior Manager IT Department / Corporate IT Planning at a tech vendor
Currently, we are getting it through a vendor from who we purchased a license. So, when we have questions, we contact...
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Prabir Roy
Manager at Eli Lilly and Company
The technical support for this solution is pretty good. The turnaround time is good, as well as the response. The...
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Anonymous User
Delivery Manager (RPA : Robotics Process Automation) & Automation Architect at Accenture
Technical support is good.
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Anonymous User
Senior Software Engineer at Athena Global Technologies Ltd
Their technical support is the best. I always find the best solutions in the customer portal.
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Aman_Kumar
Technical Analyst at Tesco India
The technical support team is supporting us well.
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Anonymous User
BPM Analyst at a financial services firm
The technical support, from my experience, has been very good. Granted, sometimes there has been a little slowness,...
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Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
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Anonymous User
VP Corporate Finance Systems at a financial services firm
The technical support is very good. We are very happy with them. It takes them time, but they do get results.
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Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
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Anonymous User
Product Manager at a university
The technical support is critical for this product, but we have found them a challenge to work with.
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Siva Gangavarapu
RPA Developer at Qualcomm Incorporated
The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They...
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SubhamMahanta
Cognitive Lead at Quosphere
Support is five (out of five). The technical support is better than any other automation tool that I've seen. The...
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Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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Anonymous User
Senior Testing Consultant at dhdigital
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our...
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Sagakumar-Gangipelly
Sr. Software Engineer at a financial services firm
The solution's technical support team gives you different solutions. Some solutions work, but others seem irrelevant....
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SAURABH_DUBEY
Senior Software Engineer at Accenture
I would rate the customer service a ten out of ten, as they provided excellent support, and in a short timeframe....
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Luiz Duhau
Technical Lead | WDG projects at a tech vendor
Their technical support is good, but it could be better.
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Anonymous User
Program Manager at a tech services company
The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to...
Read full review of BotFarm »
Anonymous User
Finance Process Automation Lead at a manufacturing company
They have a good 24/7 support system. Even if there is an issue, we are able to solve it. The ticketing system: You...
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Anonymous User
Senior Software Engineer at a tech services company
The technical support is quite responsive.
Read full review of BotFarm »

Review 1 of 30

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
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KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
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Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Anonymous User
National Sales Director at a tech vendor
The quality needs improvement.
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
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Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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Review 1 of 30

Technical Support

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