Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

169 reviews

IQ Bot [EOL]

3 reviews

BotFarm

1 reviews

Nintex Process Platform

4 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Financial Services Firm

14%

Outsourcing Company

13%

Construction Company

11%

Manufacturing Company

11%

Financial Services Firm

13%

Construction Company

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Ahmed Shaheen
Ibm B PM Developer at a computer software company
My manager is the one who works with the technical support for Automation Anywhere, but we receive clear support from...
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Ahmed Shaheen
Ibm B PM Developer at a computer software company
Technical support is good.
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Tayyabali Sayed
Transformation, Automation & Outsourcing Partner (Tao) at CLA Global Indus Value Consulting
We have been with Automation Anywhere as their platinum partners, and for us, the first and foremost recommendation...
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Kumar Animesh
Automation Manager at AMEX
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a...
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RohitShetty
Product Owner at BHP
They are quite good. I would rate them an eight out of ten.
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Prasanth Selvaraj
Application Manager / Product Manager at a tech vendor
The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While...
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Fernando Miranda
RPA Capability Leader at a financial services firm
Their customer service is pretty good. They are responsive. Just like with any software organization, they usually...
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Sunilkumar Venugopal
Head of RPA Team at Olam International
The technical support team is pretty quick when we raise any issues.
Read full review of IQ Bot [EOL] »
Sai Vamsi Dudigam
Cloud Engineer at Shopify
I often communicate with the technical support and customer service of Automation Anywhere, and it was nice. Whenever...
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Prakasha S
Solution Architect at Accenture
They offer excellent customer service. No complaints except that every time they ask for a software upgrade as soon...
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Kaushik-Mukherjee
Project Manager at ANZ Banking Group
The support that we receive from Automation Anywhere is really good. We have specific customer success managers as a...
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Anonymous User
Consultant at Zs
If we have issues, the Automation Anywhere team is always available to support us, as there are account managers and...
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Anonymous User
IT Director at a tech services company
I haven't heard any complaints from the team about technical support. I haven't interacted directly with the...
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Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
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Prabir Roy
Manager at Eli Lilly and Company
The technical support for this solution is pretty good. The turnaround time is good, as well as the response. The...
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Anonymous User
Application Development Team Lead at Accenture
So far, it's good and responsive customer support.
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Anonymous User
Senior Rpa Consultant at a computer software company
The technical support by Automation Anywhere is much better. I would rate it a nine.
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Anonymous User
Developer at a financial services firm
The technical support is amazing. It is the best support that we have worked with.
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Ram Prakash S
Senior Technical Lead ( Aws | Gcp Cloud Solution Architect | Oracle Database Expert ) at HCLSoftware
I do not have any suggestions for improving Automation Anywhere. It is good. Controls are very good in Automation...
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Mayur Kacha
Development Consultant at Infogain
Automation Anywhere is the best in terms of customer service/technical support.
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Anonymous User
Senior Vice President and Digital Leader at a tech services company
My team is in touch with the technical support. I don't work directly with them.
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Anonymous User
Enterprise Automation Architect at a computer software company
We tend to contact technical support once a month. We deal with them pretty regularly.
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Sujay Ghosh
Team Lead at Accenture
I use Automation Anywhere's tech support every day. They are awesome. Whenever I have certain ideas, I always drop...
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Anonymous User
RPA at XLnc
I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a...
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Anonymous User
RPA Specialist at Thirdware Solution Ltd.
Supportive but takes longer time to respond.
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Anonymous User
Senior Consultant at a financial services firm
In terms of accessibility, the Automation Anywhere technical support is the best. Out of all the RPA tools that I...
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Anonymous User
Senior Account Executive at a manufacturing company
We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I...
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SeenivasaganKannan
RPA Consultant at Intellect Design Arena Ltd
From our technical support, we receive a lot of suggestions. If you do it in this way, it will make your output...
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Anonymous User
Associate Manager at a pharma/biotech company
We have not used technical support for this solution.
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Kara Yunus
IT specialist at Lascent store
The quality of the support is a good one, but it's just those delays when we need immediate help. I would rate it a...
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Review 1 of 30

Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
Read full review of Nintex RPA »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Review 1 of 30

Technical Support

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