Compare Automation Anywhere vs Keysight Technologies

Automation Anywhere

Based on 473 reviews.

Keysight Technologies

Based on 38 reviews.

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

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Top Industries

Comms Service Provider

21%

Computer Software Company

21%

Financial Services Firm

Energy/Utilities Company

Computer Software Company

21%

Comms Service Provider

17%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Akshay Pandey
Associate Systems Analyst at NSEiT Limited
There are numerous use cases for the solution for various departments, including weight inspection, or trade ops, or...
Read full review of BotFarm »
Priya Batish
Group Manager at a tech services company
Most of our automation happens on Automation Anywhere. While the automation is being done, we use it as a platform....
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VikasKapoor
CFO at Travel Food Services ltd
We primarily use our IQ Bot for scanning documents that we get from the vendors. That is number one. We also use it...
Read full review of IQ Bot »

Review 1 of 3

Jon Goranson
QA Analyst at a transportation company
The primary reason that we got Eggplant Digital Automation Intelligence is that we have a couple of systems that are...
Read full review of Eggplant Digital Automation Intelligence »
ChrisJohnson5
Operations Director at LifeSearch
We are using the Eggplant software to make sure that our website is up. Eighteen months ago we launched a new...
Read full review of Eggplant Performance »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
I manage a team of testers. It's more of a software team, but I manage a team of testers that utilizes Eggplant every...
Read full review of Eggplant Manager »

Review 1 of 3

Customer Service

George-Bennett
VP Business Development at Ampliforce
It is good.
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Guruprasad Belle
AVP at a computer software company
Support wise, I think the company is doing great. When we hired support staff to help us with the installation the...
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Kumaran Dayalan
VP of Corporate Finance at Refinitiv
We are fairly pleased in our experience with customer service. They are pretty good.
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Sangameshwar Biradar
Assistant Professor at Gitam
We do resolve some problems ourselves, but if it is difficult then we approach the technical support for Automation...
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Anonymous User
BPM Analyst at a financial services firm
The technical support is great. I have worked with a couple of different people who have been absolutely phenomenal,...
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SAURABH_DUBEY
Senior Software Engineer at Accenture
I would rate the customer service a ten out of ten, as they provided excellent support, and in a short timeframe....
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
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Anil S.
Technical Architect at a consumer goods company
They're responsible, and they provide very good support. They are supporting us very well. They are knowledgeable. It...
Read full review of IQ Bot »
Leo Porfirio
RPA Developer at Telefónica
I have used the support from BotFarm. Using their website we open a ticket and we then receive support. I would rate...
Read full review of BotFarm »
German Campos
PMO Manager (Peruvian Branch) at Global hitss
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
Read full review of IQ Bot »
Brian Dsouza
Sr IS Manager at Amgen Inc.
There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you...
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Anonymous User
RPA Specialist at Thirdware Solution Ltd.
Supportive but takes longer time to respond.
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Anonymous User
Sap BW on HANA Consultant at Infosys Technologies Ltd
Customer and technical support both were supportive and were able to provide solutions quickly.
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Arumugam Subramanyam
Solution Architect at a financial services firm
We are using the technical support. They are fantastic, but sometimes we aren't getting the expected outcome that we...
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Anonymous User
Technical Lead at a tech services company
We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly...
Read full review of BotFarm »
Anonymous User
Assistant Project Manager at a tech services company
I have dealt with technical support for this solution and they are one of the best, I would say. Their response time...
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Anonymous User
Automation Architect at a tech services company
Timing is a problem with the technical support. A person will be assigned, but that tech support person may only be...
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Anonymous User
Automation Manager - Nordic at a financial services firm
Technical support is really eager to close tickets as fast as possible, which is good. But as with any support, it...
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Anonymous User
Developer at Tata Consultancy Services
Product support for our customers needs improvement. They should increase the support personnel.
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Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
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Anonymous User
RPA Developer at a pharma/biotech company
The technical support has been brilliant. We haven't needed to wait a lot. Anybody from my team, whenever we tried to...
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Anonymous User
Associate Vice President at a computer software company
The technical support has been good in my experience. However, you need to use the latest version to get the right...
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Navinkumar Sadasivam
Quality Analyst at a computer software company
Automation Anywhere team is ready to support us if we encounter any issues. We recently encountered some issues in...
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Farid Karmadi
Site Operations Coordinator at a retailer
We have not contacted the technical support because we have not had issues. My manager works our customer success...
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Anonymous User
Software Engineer at a computer software company
Technical support was very convenient previously, about one and half years ago, but now, it is not as good. Even the...
Read full review of IQ Bot »
Anonymous User
IT Analyst at a manufacturing company
Technical support is pretty great. Sometimes, I feel that their office hours are not in line with our office hours,...
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Anonymous User
Technical Architect at a computer software company
We have not used technical support for this solution.
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Anonymous User
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes...
Read full review of BotFarm »
Anonymous User
Senior TAP Manager MXD at a outsourcing company
We have been in touch with technical support through online means, and we also have a partner that assists us with...
Read full review of IQ Bot »
Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
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Review 1 of 30

Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
DanielWildermuth
Testing Tools Expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Digital Automation Intelligence »
Charles Netshivhera
Integration Specialist at ABSA
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Digital Automation Intelligence »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Digital Automation Intelligence »
Nevor Yard
Senior Technical Support Analyst at Kaeppel Consulting, LLC
I never contacted technical support. We had our own in-house personnel that assisted us when needed.
Read full review of Eggplant Manager »
Anonymous User
Project Hardware Engineer at a manufacturing company
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These...
Read full review of Keysight Oscilloscopes »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Manager »
Anonymous User
Engineer at Huawei Technologies
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some...
Read full review of Keysight Oscilloscopes »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Teamleader Test Software at a healthcare company
The support is good. I would rate the technical support between an eight to nine out of 10.
Read full review of Eggplant Digital Automation Intelligence »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Digital Automation Intelligence »
Anonymous User
Technologist at a manufacturing company
Keysight has been very helpful, their technical support is great.
Read full review of Keysight Oscilloscopes »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Digital Automation Intelligence »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
Anonymous User
Director and Principal Consultant at a consultancy
Our technical support is excellent. The representatives in South Africa is well versed in the solution, and they're...
Read full review of Eggplant Performance »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Digital Automation Intelligence »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »
Rockwell Hsu
Technical Leader at a tech company
Technical support is pretty good. They an 800 number, but they also provide a few engineers who are dedicated to the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »

Review 1 of 30

Technical Support

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