Compare Automation Anywhere vs Keysight Technologies

Automation Anywhere

Based on 696 reviews.

Keysight Technologies

Based on 62 reviews.

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Popular Solutions

Automation Anywhere

168 reviews

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Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test for functional testing. We rely on it for most of our cases, and we have been using it for...
Read full review of Eggplant Test »

Review 1 of 5

Customer Service

Ana MarijaBarisic
Team Lead at Studenac market
It is difficult to get proper help from the technical support.
Read full review of Automation Anywhere »
Vikas-Jaiswal
Senior RPA Team Leader at a tech services company
Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had...
Read full review of Automation Anywhere »
VivekMishra
AVP, Technology & Solutions at Cygnet Infotech
We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues,...
Read full review of BotFarm »
Ahmed Shaheen
IBM BPM Developer at a computer software company
Technical support is good.
Read full review of Automation Anywhere »
Fernando Miranda
RPA Capability Leader at a financial services firm
Their customer service is pretty good. They are responsive. Just like with any software organization, they usually...
Read full review of Automation Anywhere »
Prabu Baskaran.
RPA Specialist at Expleogroup
It is very easy to contact the support team. The team responds to our queries within a day. The product provides...
Read full review of Automation Anywhere »
Isaac Bermudez Salguera
Staff Intelligent Automation Engineer at Experian
I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained...
Read full review of Automation Anywhere »
Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
We experience difficulties in getting our issues resolved when dealing with technical support.
Read full review of Automation Anywhere »
Ankit Singh
Software Engineer at Capgemini
We once had an issue with the SAP meta bot, where the click was not working so the tech support team helped find the...
Read full review of Automation Anywhere »
Vamsi Ayyapusetty
Delivery Manager at Nokia Corporation
I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere...
Read full review of Automation Anywhere »
Anonymous User
Technical Architect at a computer software company
We have not used technical support for this solution.
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate at ZS Associates
Best customer service. They heard our case and provided the solution in a short turnaround time.
Read full review of Automation Anywhere »
Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
Read full review of Automation Anywhere »
Anonymous User
VP at a manufacturing company
I would rate technical support as good. When we were stuck we got support.
Read full review of IQ Bot [EOL] »
Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
Read full review of Automation Anywhere »
KrithiShetty
RPA Developer at Ernst & Young
The main point to go for Automation Anywhere is because we have worked with other tools than Automation Anywhere and...
Read full review of Automation Anywhere »
Anonymous User
Advisory Council Member at a tech services company
A lot of the technical support is done by my teams. I do not have great visibility. As far as what my team has told...
Read full review of Automation Anywhere »
Anonymous User
Solution Architect at a manufacturing company
Their technical support is fine so far. They have been able to answer my questions in a fairly good time.
Read full review of IQ Bot [EOL] »
Vince Marion Espinosa
Software Engineer Analyst at Accenture
Customer Service is a breeze since they quickly respond to various issue request.
Read full review of Automation Anywhere »
Anonymous User
BI & Analytics Consultant at Deloitte
Very good.
Read full review of Automation Anywhere »
Anonymous User
Product Manager at a university
The technical support is critical for this product, but we have found them a challenge to work with.
Read full review of Automation Anywhere »
Partha Das
RPA Technical Lead at a energy/utilities company
I rate Automation Anywhere support nine out of 10. It's excellent. We have premium support. Our account manager is...
Read full review of Automation Anywhere »
Kaushik-Mukherjee
Project Manager at ANZ Banking Group
The support that we receive from Automation Anywhere is really good. We have specific customer success managers as a...
Read full review of Automation Anywhere »
Anonymous User
President & CEO at a tech services company
I have used the support and once you have the right channels, they are very straightforward.
Read full review of IQ Bot [EOL] »
Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
Read full review of Automation Anywhere »
Anonymous User
IT Project Lead at a financial services firm
We have been pleased with the technical support. Their response times, capabilities, and patience when working with...
Read full review of Automation Anywhere »
Anonymous User
Project Management Consultant at a consultancy
I rate Automation Anywhere support seven out of ten.
Read full review of Automation Anywhere »
Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot [EOL] »
Hector GARZA
Chief Technology Officer at a consultancy
The technical support has been pretty good. We'd rate it nine out of ten. If they were a bit faster in their...
Read full review of IQ Bot [EOL] »
Dhaneel Shanthpure
Founder and CEO at Digigro
Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using...
Read full review of Automation Anywhere »

Review 1 of 30

Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Sai Prasad
Staff QA Engineer at Virsec
Once, when I raised a ticket regarding a hardware or software issue, the solution's support team visited our company...
Read full review of Ixia BreakingPoint »
Ahmet Kilic
Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)
We have contacted technical support in the past and they have been great overall in terms of helping us. We are quite...
Read full review of Ixia Network Packet Brokers »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Amit Chowdhry
Principal at a tech services company
The technical support is what really makes it good. You are not just buying the equipment; you're buying the support...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director and Principal Consultant at a consultancy
Our technical support is excellent. The representatives in South Africa is well versed in the solution, and they're...
Read full review of Eggplant Performance »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Anonymous User
Systems Engineer at a tech services company
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Test »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Anonymous User
Engineer at a tech company
If I need technical support, I can contact the account manager or architectural engineer for information, and they...
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
Teamleader Test Software at a healthcare company
The support is good. I would rate the technical support between an eight to nine out of 10.
Read full review of Eggplant Test »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Nevor Yard
Senior Technical Support Analyst at Kaeppel Consulting, LLC
I never contacted technical support. We had our own in-house personnel that assisted us when needed.
Read full review of Eggplant Test »
Anonymous User
Technologist at a manufacturing company
Keysight has been very helpful, their technical support is great.
Read full review of Keysight Oscilloscopes »
Anonymous User
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Test lead/Senior Mobile Automation QA at a non-tech company
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just...
Read full review of Eggplant Test »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »

Review 1 of 30

Technical Support

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