Compare Automation Anywhere vs Keysight Technologies

Automation Anywhere

Based on 670 reviews.

Keysight Technologies

Based on 62 reviews.

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Popular Solutions

Automation Anywhere

172 reviews

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Top Industries

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Manufacturing Company

12%

Financial Services Firm

12%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »

Review 1 of 2

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test ( /products/eggplant-test-reviews ) for functional testing. We rely on it for most of our cases,...
Read full review of Eggplant Test »

Review 1 of 5

Customer Service

Islam Fathy
Senior RPA Developer at Valleysoft
Their support is good.
Read full review of Automation Anywhere »
Shady Mogawer
IT Manager at Arabian Cement Company
The technical support team is not only responsive and helpful, but they also offer a rich library of documentation...
Read full review of Automation Anywhere »
Jaleel Shaik
Lead developer at McKarthy Labs
I rate Automation Anywhere support 10 out of 10.
Read full review of Automation Anywhere »
Jeongho Kim
IT Consultant at a tech consulting company
I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight...
Read full review of IQ Bot »
Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
We experience difficulties in getting our issues resolved when dealing with technical support.
Read full review of Automation Anywhere »
Dylan Mahan
Manager, Automation at Boston Scientific
Their customer support is very good. There are very few times when we have to go out and open up a ticket, but every...
Read full review of Automation Anywhere »
Cathlina Roberts
IT Automation Manager at GM Financial
On a scale of one to ten, I would rate my experience with the support of Automation Anywhere a ten. They are very...
Read full review of Automation Anywhere »
Sumit Mittal
Solution architect at Boston Scientific
The technical support is excellent. I would rate it a ten out of ten. We just have to raise a ticket, after which we...
Read full review of Automation Anywhere »
Anonymous User
Associate System Analyst at NSEiT Limited
AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.
Read full review of Automation Anywhere »
Anonymous User
Technology Lead at Infosys Technologies Ltd
Technical support was prompt and we were able to resolve most of our issues quickly
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RajatOmar
Associate Consultant at KPMG
The technical support team was very helpful on on our development. There were many cases where we needed their...
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Anonymous User
Senior Testing Consultant at dhdigital
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our...
Read full review of Automation Anywhere »
Anonymous User
Director Field at a computer software company
The support could improve. I rate the support of IQ Bot a five out of ten.
Read full review of IQ Bot »
Shantanu Devlekar
RPA Developer at OMFYS Technologies India Pvt.Ltd
If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The...
Read full review of Automation Anywhere »
Rajaram Jagannathan
Senior Vice President PV Systems Engineering and Automation at a comms service provider
Technical support response times are slow. While we can escalate critical issues, their carelessness with other...
Read full review of Automation Anywhere »
Gagnish Relhan
ETL Analyst at a tech vendor
Automation Anywhere technical support is pretty good. I would rate them as an eight out of 10. I'm giving them an...
Read full review of Automation Anywhere »
Anonymous User
Principal Analyst at a consumer goods company
The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So...
Read full review of Automation Anywhere »
Anonymous User
Senior RPA+Cognitive Developer at Innova Solutions
I have had an awesome experience with the service and technical support team. I still remember that initially, there...
Read full review of Automation Anywhere »
Cogan Masemola
Co-Founder at Nerd4Ctrl Technology
The customer service is straightforward, and the support process is efficient. Issues are addressed through logged...
Read full review of Automation Anywhere »
Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
We have a direct point of contact for technical support, although there are limitations. In some instances, the...
Read full review of Automation Anywhere »
Mohan Negi
Senior Consultant at PricewaterhouseCoopers
We contact Automation Anywhere's technical support via email. I would like the support to be faster. Their response...
Read full review of Automation Anywhere »
Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
Read full review of Automation Anywhere »
Raul Cabezas
RPA Architect at a wholesaler/distributor
I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go...
Read full review of IQ Bot »
Anonymous User
Managing Director at a tech services company
Technical support is good.
Read full review of BotFarm »
Vimalraj Nagendran
Senior Manager Middleware at Extreme Networks
So far, the technical support has been really helpful. We were even able to engage the customer success team when we...
Read full review of Automation Anywhere »
Anonymous User
Infrastructure Manager at a financial services firm
Automation Anywhere's support has been great since we signed up for gold support last year. Having a technology...
Read full review of Automation Anywhere »
SubhamMahanta
Cognitive Lead at Quosphere
Support is five (out of five). The technical support is better than any other automation tool that I've seen. The...
Read full review of Automation Anywhere »
Anonymous User
IS at a pharma/biotech company
There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you...
Read full review of Automation Anywhere »
Swati Srivastava.
Technical Project Manager at a tech services company
Their technical support is good overall, not excellent. They can improve the response time and on-call support. We...
Read full review of Automation Anywhere »
Ronaldo Firmo
Automation COE Manager at a mining and metals company
AA Technical support has been contacted for different reasons, including validation of bot developments. In all...
Read full review of Automation Anywhere »

Review 1 of 30

José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
ChrisJohnson5
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Charles Netshivhera
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Amit Chowdhry
Principal at a tech services company
The technical support is what really makes it good. You are not just buying the equipment; you're buying the support...
Read full review of Keysight Oscilloscopes »
Charles Netshivhera
Integration Specialist at a financial services firm
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Test »
Anonymous User
Engineer at a tech company
If I need technical support, I can contact the account manager or architectural engineer for information, and they...
Read full review of Keysight Oscilloscopes »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Test »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Test »
Nevor Yard
Senior Technical Support Analyst at Kaeppel Consulting, LLC
I never contacted technical support. We had our own in-house personnel that assisted us when needed.
Read full review of Eggplant Test »

Review 1 of 30

Technical Support

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