Compare Automation Anywhere vs Keysight Technologies

Automation Anywhere

Based on 696 reviews.

Keysight Technologies

Based on 62 reviews.

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Popular Solutions

Automation Anywhere

175 reviews

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Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Energy/Utilities Company

Manufacturing Company

12%

Financial Services Firm

11%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test for functional testing. We rely on it for most of our cases, and we have been using it for...
Read full review of Eggplant Test »

Review 1 of 5

Customer Service

VivekMishra
AVP, Technology & Solutions at Cygnet Infotech
We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues,...
Read full review of BotFarm »
Octavio Medina
Intelligent Automation Engineering Manager at a financial services firm
We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner...
Read full review of Automation Anywhere »
Ram Tej Jaidam
Senior Machine Learning Engineer at Flash.co
While I have not needed to reach out for support much. I did interact with their technical support during the...
Read full review of Automation Anywhere »
Anonymous User
Software Engineer at The Travelers Companies, Inc.
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
Read full review of Automation Anywhere »
Anonymous User
Automation and AI Specialist at a comms service provider
I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise.
Read full review of Automation Anywhere »
Anonymous User
BPM Analyst at a financial services firm
The technical support, from my experience, has been very good. Granted, sometimes there has been a little slowness,...
Read full review of Automation Anywhere »
Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
Read full review of Automation Anywhere »
Vaibhav Jain
Senior Tech Advisor at Ernst & Young
The technical support is very good.
Read full review of Automation Anywhere »
Anonymous User
Software Engineer at a tech services company
It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less...
Read full review of Automation Anywhere »
Anonymous User
Chatbot Developer at Infosys Technologies Ltd
Technical Support provided almost all the solutions we had.
Read full review of Automation Anywhere »
Juan Polania
Specialist at Bancolombia
The technical support is good.
Read full review of Automation Anywhere »
Anonymous User
Senior RPA Developer at a tech services company
The technical support is very good and responsive. They have a help portal that is very clear and easy to use....
Read full review of BotFarm »
Kalpesh Parikh
Vice President - Finance at a computer software company
Customer service is good. Our internal COE provides support, and if needed, Automation Anywhere engineers are...
Read full review of Automation Anywhere »
Anonymous User
Robotic Process Automation Manager at Imerys
The technical support is good. You create ticket on the website, then hear back from someone. I do wish they were a...
Read full review of Automation Anywhere »
Anonymous User
RPA Lead at Juniper Networks
We hardly get a solution out of the technical support. I would rate them as a five out of 10. There is a lack of...
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate at ZS Associates
Best customer service. They heard our case and provided the solution in a short turnaround time.
Read full review of Automation Anywhere »
DB Prabhu
Consultant at a tech consulting company
We are not very happy with their technical support. Their support should be improved.
Read full review of BotFarm »
Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
Read full review of Automation Anywhere »
Anil S.
Technical Architect at a consumer goods company
They're responsible, and they provide very good support. They are supporting us very well. They are knowledgeable. It...
Read full review of IQ Bot [EOL] »
Anonymous User
Associate at Cognizant Technology Solutions
Always, we receive prompt and very good service from the AA Technical support team.
Read full review of Automation Anywhere »
Anonymous User
Team Manager at Capgemini
They are always up to mark and ready to help out when in need.
Read full review of Automation Anywhere »
Anonymous User
Executive Director, Business Analytics & Optimization & RPA Head at a hospitality company
I contacted their technical support when some of the functionality broke because of an upgrade or the functionality...
Read full review of Automation Anywhere »
reviewer64819354
Director of Global Automation at a tech services company
I do not recall needing to contact Automation Anywhere for support. Our team was able to handle it.
Read full review of IQ Bot [EOL] »
RamakrishnaAkella
Associate Dean Placements at KL university
The majority of the technical support that we get will be through digitization. If someone wants to go through a...
Read full review of Automation Anywhere »
Anonymous User
Engineer at a healthcare company
I have not yet had to contact technical support.
Read full review of Automation Anywhere »
Anonymous User
Senior RPA+Cognitive Developer at Innova Solutions
I have had an awesome experience with the service and technical support team. I still remember that initially, there...
Read full review of Automation Anywhere »
Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at Silver Touch Technologies Ltd.
Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a...
Read full review of Automation Anywhere »
PrakashNarayanan
Head of Intelligent Automation | Core Digital & Applications Engineering at a engineering company
I haven't raised many tickets recently to evaluate their technical support, but I know they have a dedicated partner...
Read full review of Automation Anywhere »
Anonymous User
Senior Manager at Genpact - Headstrong
The technical support is pretty good with Automation Anywhere. If we have any issues, we raise a support ticket and...
Read full review of Automation Anywhere »

Review 1 of 30

Ahmet Kilic
Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)
We have contacted technical support in the past and they have been great overall in terms of helping us. We are quite...
Read full review of Ixia Network Packet Brokers »
DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
Engineer at Huawei Technologies
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some...
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
Project Hardware Engineer at a manufacturing company
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These...
Read full review of Keysight Oscilloscopes »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Technologist at a manufacturing company
Keysight has been very helpful, their technical support is great.
Read full review of Keysight Oscilloscopes »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Nevor Yard
Senior Technical Support Analyst at Kaeppel Consulting, LLC
I never contacted technical support. We had our own in-house personnel that assisted us when needed.
Read full review of Eggplant Test »
Anonymous User
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Test lead/Senior Mobile Automation QA at a non-tech company
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just...
Read full review of Eggplant Test »
ChrisJohnson5
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »

Review 1 of 30

Technical Support

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