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Astute vs Freshworks

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Astute
Freshworks
Based on 30 reviews.
Overview
Astute Solutions is a U.S.-based software company that develops customer service and knowledge management software for consumer-focused, medium to large companies. The privately held company is headquartered in Columbus, Ohio. Astute Solutions' software and services were developed to help companies improve the quality of their customer service interactions while gaining insight into their consumers' needs. The company's suite of applications includes customer relationship management, knowledge management, call center/contact center automation, and social CRM.
Information Not Available
Sample Customers
Astute Agent
McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, Combe
Astute Knowledge
Aer Lingus, B&G Foods, Ford Motor Company
Freshdesk
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Freshsales
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Popular Solutions
Top Industries
Computer Software Company
37%
Manufacturing Company
12%
Comms Service Provider
11%
Educational Organization
7%
Computer Software Company
28%
Comms Service Provider
22%
Government
5%
Media Company
4%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Technical Support
No Data Available
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