Compare Arcserve vs NVIDIA

Arcserve

Based on 52 reviews.

NVIDIA

Based on 36 reviews.

Latest Research

Buyer's Guide

Arcserve OneXafe vs. Scality RING

September 2026

Scality RING vs. Arcserve OneXafe

Updated: September 2026

Sample Customers

Arcserve OneXafe

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Popular Solutions

1 reviews

2 reviews

0 reviews

12 reviews

3 reviews

0 reviews

Top Industries

Construction Company

14%

Outsourcing Company

12%

Manufacturing Company

11%

Comms Service Provider

14%

Construction Company

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
Anonymous User
Founder/CEO at a tech services company

Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Khasim Mirza
Independent IT Security Consultant at Kinetic IT
NVIDIA RTX Series cards are very useful for Edge AI, basically to run local AI and local LLMs. Instead of running...
Read full review of NVIDIA RTX Series »
Naresh-Reddy
Enterprise Solutions Architect at OORWIN LABS INC
We are working with ray tracing on design projects. We are planning to deploy a lot of our own models and are...
Read full review of NVIDIA RTX Virtual Workstation »
Nurudeen Suleiman
CEO at Tekpulse Ltd
NVIDIA Mellanox is usually used for numerous purposes, but in our case, we are using it in a data center for high-end...
Read full review of NVIDIA Mellanox »
Anonymous User
Operations Analyst at a non-profit
My main use case is building and deploying GenAI applications like RAG pipelines, LLM inference service, and...
Read full review of NVIDIA AI Enterprise »
Yeong-Gi Lee
NVIDIA Network Engineer at Snetsystems
NVIDIA Cumulus Linux is designed for data center networks, so switches running this software cannot be used in other...
Read full review of NVIDIA Cumulus Linux »

Review 1 of 5

Customer Service

MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Robert-Nilsson
Business Development Manager at Gignos
The technical support of the product wasn't good because they blocked our customers' time. I rate the technical...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
MukundKambli
Lead Solutions Architect at Team Computers
The technical support is excellent.
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Anonymous User
Systems and Infrastructure Administrator at a retailer
There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey....
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at Dat Hung Co Ltd
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »

Review 1 of 30

Khasim Mirza
Independent IT Security Consultant at Kinetic IT
I communicate with the local vendor, not directly with NVIDIA. They are very helpful and professional. On the...
Read full review of NVIDIA RTX Series »
Anil Rahulwar
L3 Storage Engineer at Capgemini
We receive substantial benefits from NVIDIA AI Enterprise support. It provides access to NVIDIA AI experts and faster...
Read full review of NVIDIA AI Enterprise »
Andrea Acito
Managing Director at Digimat spa
It would be useful to have the support speak in different languages, such as Italian. It would make it more useful...
Read full review of NVIDIA Mellanox »
Anil Ergunsah
Managing Partner & Technical Consultant at IT Expert
I rate support as seven. It could be better, but I don’t want that because customers need us because of this sometimes.
Read full review of NVIDIA Mellanox »
Nurudeen Suleiman
CEO at Tekpulse Ltd
I would assess their technical support as good—not the best, but it is good, so I would rate it an eight.
Read full review of NVIDIA Mellanox »
Bharath _Kumar
Solution Architect at a outsourcing company
I think I did not deal with the TAC and all of this, but the way the solution team provides design-level queries and...
Read full review of NVIDIA AI Enterprise »
Anil Ergunsah
Managing Partner & Technical Consultant at IT Expert
I have not used technical support.
Read full review of NVIDIA Mellanox »
Anonymous User
Senior Engineer at a tech services company
I have just asked friends in the past for advice if I have questions about these switches. I have not bought a...
Read full review of NVIDIA Mellanox »
Jim Merritt
Enterprise Architect at a manufacturing company
Their support staff is second to none. They're the best support staff I've ever worked with, with any vendor of any...
Read full review of SwiftStack [EOL] »
SourabhSourabh
Undergraduate Student at University of Petroleum and Energy Studies
The customer support experience with NVIDIA RTX Virtual Workstation was nice and very smooth.
Read full review of NVIDIA RTX Virtual Workstation »
Anonymous User
Solutions Architect at a manufacturing company
In terms of technical support, I would rate it probably a nine or so.
Read full review of NVIDIA AI Enterprise »
Ron Trompert
Group Leader Online Data Services at Surfsara
SwiftStack's technical support gets an A+. They're really, really good. Every time we ask them a question, they are...
Read full review of SwiftStack [EOL] »
Josh Thias
AI Software Validation Engineer at a manufacturing company
Customer support varies based on the support level purchased, whether it is ProSupport Plus with a mission-critical...
Read full review of NVIDIA AI Enterprise »
Headcld09876
Head of Cloud Operations at a computer software company
Their technical support is really good. We haven't had any issues with them. Our cases are few and far between. We've...
Read full review of SwiftStack [EOL] »
Anonymous User
Scientific Information Officer at a pharma/biotech company
Their tech support has been great. They are responsive, answer questions, very knowledgeable, and have been willing...
Read full review of SwiftStack [EOL] »
Steven Yueh
Sr solution Engineer at ADVANTECH CO.LTD
If the government and other users use NVIDIA AI Enterprise, they can be sure that everything is very safe, and they...
Read full review of NVIDIA AI Enterprise »
Anonymous User
Team Lead, High-Performance Computing (HPC) at a manufacturing company
The tech support for NVIDIA is excellent. They are very responsive and reliable. I would rate the support at an eight...
Read full review of NVIDIA Tesla [EOL] »
KhaledBelkacem
DevOps at a consultancy
I have not been in contact with technical support. I work with other aspects of information and development.
Read full review of NVIDIA Mellanox »
Anonymous User
Satcom management software architect at a educational organization
NVIDIA support outperforms HPE, although it comes at a higher cost.
Read full review of NVIDIA Tesla [EOL] »
Yeong-Gi Lee
NVIDIA Network Engineer at Snetsystems
I usually communicate with the technical support of NVIDIA. I have found that NVIDIA's global technical support is...
Read full review of NVIDIA Cumulus Linux »
Anonymous User
Engineering Manager at a tech company
The technical support is pretty good. I haven't had any issues with the support. We have had some challenges sending...
Read full review of SwiftStack [EOL] »
Anonymous User
Technicien Exploitation Réseau at a outsourcing company
It is acceptable.
Read full review of NVIDIA AI Enterprise »
Anonymous User
Software Engineer 3, Cloud Engineering at a retailer
Customer Service: I'm satisfied. Technical Support: I'm satisfied.
Read full review of SwiftStack [EOL] »
Chris Gatch
Chief Technology Officer at a computer software company
The technical support is good. I would rate it as a nine out of ten.
Read full review of SwiftStack [EOL] »
Anonymous User
System administrator at a library
We have the basic support because we're not a HA business. We don't need high availability. The system can be down...
Read full review of SwiftStack [EOL] »
Samuel Beera
Principal Enterprise Architect at Mercy
As I said, I did not have much interaction with the customer support. It was mostly through email. I did not have any...
Read full review of NVIDIA AI Enterprise »
Manush Madan
Founder at Yobago
Customer support is great.
Read full review of NVIDIA RTX Virtual Workstation »
Anonymous User
Operations Analyst at a non-profit
Customer support for NVIDIA AI Enterprise has been generally good, especially for enterprise-level issues. We have...
Read full review of NVIDIA AI Enterprise »
Pradipvetal Pradipvetal
Associate Architect at a tech vendor
The customer support of NVIDIA AI Enterprise can be improved because the response time is slightly slow.
Read full review of NVIDIA AI Enterprise »

Review 1 of 29

Technical Support

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