Compare ARCON vs Qualys

ARCON

Based on 41 reviews.

Qualys

Based on 227 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

June 2025

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: June 2025

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

June 2025

ARCON Secure Compliance Management vs. Qualys VMDR

Updated: June 2025

Overview

Information Not Available

Qualys, Inc. is a provider of cloud security, compliance and related services for small and medium-sized businesses and large corporations based in Redwood Shores, California. It has added cloud-based compliance and web application security offerings. Qualys has over 7,700 customers in more than 100 countries, including a majority of the Forbes Global 100. Qualys was founded in 1999. The company launched QualysGuard in December 2000, making Qualys one of the first entrants in the vulnerability management market.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Qualys VMDR

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Qualys VMDR

22 reviews

Qualys Web Application Scanning

14 reviews

Qualys Patch Management

34 reviews

Top Industries

Educational Organization

43%

Computer Software Company

13%

Financial Services Firm

Government

Educational Organization

14%

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Sushant Samantara
IT Manager at a consultancy
We utilize all three major cloud platforms: Azure, GCP, and AWS, with over 500 subscriptions and accounts onboarded...
Read full review of Qualys TotalCloud »
Revathi VeeraRaghavan
Information Security - Manager at Infosys
The primary use case for Qualys Patch Management is to provide a proactive, automated, and data-driven approach for...
Read full review of Qualys Patch Management »
Ankesh Raj
Information Security Analyst at a tech services company
We mostly use Qualys VMDR for vulnerability management and compliance practices. Every week, my team and I run...
Read full review of Qualys VMDR »
Anonymous User
Information Security Lead at a consultancy
We use it to gain complete visibility into our assets and monitor our security posture.
Read full review of Qualys CyberSecurity Asset Management »
PankajKhullar
Senior Security Engineer at Charter Communications
We use Qualys Web Application Scanning for compliance requirements, scanning all applications once a month. We mainly...
Read full review of Qualys Web Application Scanning »

Review 1 of 5

Customer Service

AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Harold Jensen
Senior Cybersecurity Engineer at 3M Health Information Systems
Our CSM has awesome, however, support is often overseas at conflicting hours. Support seems to follow scripts and...
Read full review of Qualys VMDR »
Venugopal Potumudi
Senior Consultant at Tata Consultancy
They do offer a lot of support in the form of training for users. They also offer labs. The technical teams are...
Read full review of Qualys VMDR »
HASHIM JUNAID
Service Manager, Security Operations at CDA IT SOLUTIONS
I rate Qualys support nine out of 10. Qualys's tech support is highly responsive, providing multiple ways to interact...
Read full review of Qualys TotalCloud »
ShantanuChoubal
Project Lead at Persistent Systems
The Qualys customer support is exceptional.
Read full review of Qualys TotalCloud »
Scott Frederick
Director of Vulnerability Management at a insurance company
I have not personally contacted technical support, but I know we get a very good response. We have an excellent...
Read full review of Qualys CyberSecurity Asset Management »
Edward Manuel
Risk & Security Admin at Goodyear Tire & Rubber Company
The solution's technical support is excellent and responsive.
Read full review of Qualys VMDR »
Shubhajit Saha
System Admin at a tech services company
The technical support provided by Qualys is pretty good, and I would rate it an eight out of ten.
Read full review of Qualys VMDR »
GokulM
Vulnerability Management Engineer at a comms service provider
The support team is responsive and provides detailed information. They share the required documents when we need...
Read full review of Qualys Patch Management »
Curtis Nielson
Security Operations Manager at Solventum
It is above average. There have been issues where we had to bring in Qualys and other vendors. There was some...
Read full review of Qualys CyberSecurity Asset Management »
Harshal Mahajan
Senior Information Security Consultant at LTIMindtree
Their customer support needs improvement. It is not up to mark. While we do get responses, the quality varies...
Read full review of Qualys TotalCloud »
Pallavi Jain
Security Consultant at Onity
I would rate them a ten out of ten for support because they are very approachable. Whenever we raise a request and...
Read full review of Qualys Patch Management »
Engineer10496
Network and security Pre-sales Engineer at a tech services company
Because we are in the Middle East, we deal with the office in Dubai. You cannot imagine how supportive they are. They...
Read full review of Qualys VMDR »
AntonyLai
Sr Security Engineer at a tech services company
Qualys' customer service could be better.
Read full review of Qualys VMDR »
Anonymous User
Security Compliance Analyst at a healthcare company
Customer Service: Good – 4 out of 5Technical Support: Good – 4 out of 5
Read full review of Qualys VMDR »
Anonymous User
Ex Senior Security Analyst and Onsite consultant at Paladion Networks
We have experienced quick customer support. They have a complete list of our previous issues along with our history,...
Read full review of Qualys Web Application Scanning »
Anonymous User
Head of Information Security Department at a financial services firm
We are not entirely satisfied with technical support but it's not bad. I would rate it about eight out of 10. There...
Read full review of Qualys Policy Compliance »
DivyaJyoti
0
Support should be faster and more customer-friendly. We often have to review a lot of documentation for issues we're...
Read full review of Qualys VMDR »
Anonymous User
Customer Technical Leader for Galeries Lafayette at a tech company
Customer Service: 9/10. Technical Support: 8/10.
Read full review of Qualys VMDR »
Lakshay Grover
Works at a tech consulting company
We have a dedicated person for support. She’s always available to help, or if she's on leave, she ensures someone...
Read full review of Qualys VMDR »
Rustam Osmanov
Cybersecurity Engineer at a manufacturing company
Most of the time, they are fast. We submitted some bugs, and they seem to have been resolved.
Read full review of Qualys CyberSecurity Asset Management »
Zafar Syed
Information Security Manager at BARC India
We have not faced any challenges with customer service. Whenever we raised a case with Qualys for troubleshooting or...
Read full review of Qualys Patch Management »
Sandeep Pasi
Sr Cyber Security Manager at BARC India
Qualys support is exceptional. Whenever we need custom reports, we log a ticket with Qualys.
Read full review of Qualys Patch Management »
Anonymous User
Works at a comms service provider
Technical support, I would say it’s about seven and a half.
Read full review of Qualys Patch Management »
Anonymous User
Manager Information Security at a consultancy
We receive excellent support from Qualys. Our Technical Account Manager is very responsive and helpful in addressing...
Read full review of Qualys CyberSecurity Asset Management »
Anonymous User
Consultant at a media company
I haven't needed to use technical support.
Read full review of Qualys VMDR »
Anonymous User
Senior Information Security Analyst at a tech vendor
I have contacted Qualys support on several occasions and found their quality to be commendable. They provide helpful...
Read full review of Qualys TotalCloud »
Anonymous User
IT Engineer at a consultancy
We spent a couple of hours explaining an issue to the technical support and did not receive a proper resolution.
Read full review of Qualys TotalCloud »
Aasim Zaidi
System Admin at a insurance company
Qualys' technical support is good. We raised some issues, and their response was quick and effective, resolving...
Read full review of Qualys Patch Management »
Anonymous User
Works at a comms service provider
They are good.
Read full review of Qualys CyberSecurity Asset Management »
Omar ORta
Director Transformación Digital at oesia
The technical support is very good and they have it both in Spanish and English.
Read full review of Qualys VMDR »

Review 1 of 30

Technical Support

No Data Available

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