Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 1857 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

71 reviews

Fortinet FortiGate-VM

31 reviews

Fortinet FortiAnalyzer

31 reviews

Top Industries

Educational Organization

43%

Computer Software Company

13%

Financial Services Firm

Government

Computer Software Company

14%

Educational Organization

12%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
The protection of assets in the cloud was our customers' main use case for the Fortinet FortiGate-VM firewall. They...
Read full review of Fortinet FortiGate-VM »
Martin Ellmann
Chief Executive Officer at EE Solutions GmbH
I use the solution in my company's data center and for our customers, including both small and big ones, like hotels,...
Read full review of Fortinet FortiGate Cloud »
Dima Kantargi
IT/DevOps at a legal firm
For FortiGate Next Generation Firewall (NGFW), I use it primarily to connect with other companies through IPsec VPN....
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »

Review 1 of 30

Alain ClovisBapfunya
Cyber Security Specialist at EAST-NB
The response times could be faster.
Read full review of Fortinet FortiAnalyzer »
Muhammad-Jahangir
Senior Manager Tech Compliance at Qenta Inc
We haven’t encountered issues necessitating contact with customer service for FortiWeb, implying stable support from...
Read full review of Fortinet FortiWeb »
Martin Ellmann
Chief Executive Officer at EE Solutions GmbH
Right now, my company has four people in the security area to take care of the technical part of the product. Four...
Read full review of Fortinet FortiGate Cloud »
Omar Urquijo
Security, infrastructure and networking engineer at Abetelnet Solutions
I haven't used the tool's support yet.
Read full review of Fortinet FortiNAC »
YoussefElhaddad
IT Manager at ABB Enterprise Software Group
We have had a good experience with customer service and support. They are very fast.
Read full review of Fortinet FortiOS »
MaharramNajafov
Information Security Engineer at R.I.S.K. Company
The solution’s customer support is not good.
Read full review of FortiWeb Web Application Firewall (WAF) »
TamimKhan
Solution Architect at Tiger IT Bangladesh Limited
When you face a critical issue, Fortinet's technical support team takes time to resolve that issue. I rate the...
Read full review of Fortinet FortiSOAR »
Jean Youni
Pre Sales Engineer at Triple C
Fortinet FortiMail has excellent technical support.
Read full review of Fortinet FortiMail »
Ashfaq Mahmood
Vice President, Head of B2B Marketing Department at DTAC
FortiGate provides the technical support services. However, customers have an SLA agreement with us, and we have an...
Read full review of Fortinet FortiGate SWG »
Bruno Moreira
Network Security Consultant at SigmaTelecom
I had a terrible experience with Fortinet support. I only used support once when I bought the solution. I got no...
Read full review of Fortinet FortiADC »
Abdul-MuminIddrisu
CCO at Oduma Solutions Ltd
We have contacted the support a number of times and they were helpful.
Read full review of Fortinet FortiSIEM »
Anonymous User
Cyber Security Tech Lead at a tech services company
We have a local distributor for Fortinet that we contact when we need assistance with something technical. They're...
Read full review of Fortinet FortiSOAR »
Sayed Qurany Ali
Senior System Administrator at Citystars Properties
The support was great for Fortinet FortiAnalyzer. I rate the support from Fortinet FortiAnalyzer a four out of five.
Read full review of Fortinet FortiAnalyzer »
Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
Their support is very bad. The product is good, but the support is very bad. Their support should be on par with the...
Read full review of Fortinet FortiClient »
Marvin Reyes
IT Manager-Infrastructure at Southstar Drug
I would rate Fortinet's support as an eight out of ten. They have consistently been responsive and helpful whenever I...
Read full review of Fortinet FortiDDoS »
Anonymous User
Director, Infrastructure and Operations at a comms service provider
Their technical support is really bad. Their account support and product support are fine. I would rate their...
Read full review of Fortinet FortiSIEM »
Anonymous User
Executive at a computer software company
It would be hard to rate technical support due to the fact that, up until now, we've never had to deal with them....
Read full review of Fortinet FortiGate »
Anonymous User
Global Channel Alliances Lead at a tech vendor
Their support is truly exceptional when I compare it with similar large-sized companies. In that category, they are...
Read full review of FortiWeb Web Application Firewall (WAF) »
BrianAmenya
Systems Engineer at a tech services company
Fortinet support is fantastic, except for the morning hours. Morning hours, my time, they are very slow. I am GMT+3....
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Director of Research and Development at a comms service provider
We haven't encountered any open trouble tickets in the past three years, so we don't have firsthand experience with...
Read full review of Fortinet FortiGate-VM »
MichaelProcyshyn
IT Director at park holidays uk
The times where we used tech support to run through the installation, the setup, the testing, they were first-rate....
Read full review of ShieldX »
Fabiano Rodrigues
Occupational safety technician at Concremat
Product support could use improvement.
Read full review of Fortinet FortiGate IPS »
AhmedNatil
Security Manager at Alternative Solutions
The technical support's quality and response time are good.
Read full review of Fortinet FortiProxy »
Anonymous User
Senior Enterprise Network Engineer at a computer software company
The technical support team is good but since it is not very big it does not provide immediate response on errors or...
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Platforms and Products Manager at a media company
We do not use the tech support. We have another source for tech support.
Read full review of Fortinet FortiGate-VM »
TalhaAktas
Security Manager at BKL
We've never reached out to technical support. If we need assistance, we typically look for FortiGate documents or...
Read full review of Fortinet FortiSIEM »
Gamal Al-Hamzah
Network Engineer at LinkTech
We like the Fortinet technical support and how they have responded in the past.
Read full review of Fortinet FortiGate »
Anonymous User
System Administrator at a computer software company
The Fortinet technical support is awesome. They're handling my problem quickly and doing it well.
Read full review of Fortinet FortiGate »
Anonymous User
Network Engineer at a tech services company
Technical support is excellent, although it can be a bit difficult to understand the tech. As with most support staff...
Read full review of Fortinet FortiGate »
Anonymous User
Firewall Engineer at a marketing services firm
The technical support has been very good. They are responsive and helpful. I would recommend this support to anyone...
Read full review of Fortinet FortiSwitch - Data Center »

Review 1 of 30

Technical Support

No Data Available

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