Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2050 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

5 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

156 reviews

Fortinet FortiGate-VM

29 reviews

Fortinet FortiWeb

28 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at IT Solutions AE
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
Karel Ondracek
Network Administrator at THK Co Ltd
I am the network administrator at THK Rhythm Automotive.
Read full review of Fortinet FortiGate-VM »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Bino Chacko
Sr. Network Engineer at Sultan Qaboos University
FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a...
Read full review of Fortinet FortiGate »
Juraj Elias
Chief Core Network Architect at O2 Netwirks
The tool's technical support is good.
Read full review of Fortinet FortiGate-VM »
Herton Lopes
Pre Sales/ Cybersecurity Engineer at Contacta
Sometimes, I need to consult FortinetDocs to understand integration. It is not very easy.
Read full review of Fortinet FortiAnalyzer »
VINAY GUJARATHI
Owner at Mindware Computer Solutions
The solution's technical support needs to be fast since whenever my company raises a complaint, it takes almost two...
Read full review of Fortinet FortiGate »
JavedHashmi
Chief Technology Officer at Future Point Technologies
The support services are often outsourced to specific regions, resulting in varying levels of technical expertise....
Read full review of Fortinet FortiAnalyzer »
Hassan Wali Khan
Professional Services Consultant at Redington Middle East and Africa
Technical support can be marked as ten out of eight. There is some lag, but you can find documentation and all things...
Read full review of Fortinet FortiGate »
Nuno-Santos
Cybersecurity Analyst at a tech services company
In Portugal, we have direct support from Fortinet FortiGate Cloud because we are well served here in terms of support...
Read full review of Fortinet FortiGate Cloud »
Sachin Vinay
Assistant Manager-Networks at a university
Our experience with customer service and support has been moderate. I rate it a six out of ten.
Read full review of Fortinet FortiMail »
C N R Prabashan
Assistant Manager - Information Security & Infrastructure at lankatiles
A few years ago, we were implementing and had a session expired issue because the application session had expired on...
Read full review of Fortinet FortiAnalyzer »
Muhammad-Jahangir
Senior Manager Tech Compliance at Qenta Inc
We haven’t encountered issues necessitating contact with customer service for FortiWeb, implying stable support from...
Read full review of Fortinet FortiWeb »
Anonymous User
Consultant at a tech services company
We have contacted technical support, and they respond very quickly. There times that they cannot address the issues...
Read full review of Fortinet FortiClient »
Anonymous User
Director of Security Operations at a insurance company
One thing I appreciated about Lacework was the support I received from their team. I regularly met with them to...
Read full review of FortiCNAPP »
Sagy Haham
CEO at SAYCOM
When I contacted technical support a few times, they were good.
Read full review of Fortinet FortiGate »
Aurelio Rodas
IT Specialist at a tech services company
The technical support is good. For me, it's a simple process in that you open a case, and, depending on your...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Deputy Chief Manager at a newspaper
I would rate the technical support as 8/10.
Read full review of Fortinet FortiGate »
Anonymous User
Director at a comms service provider
I have not contacted technical support, and I do not believe there has ever been a discussion about technical support.
Read full review of Fortinet FortiClient »
Mitku Bitew
Director, IT Infrastructure Department at Zemen Bank S.C.
Technical support is generally good, earning a rating of seven out of ten. However, support engineers sometimes lack...
Read full review of Fortinet FortiOS »
Anonymous User
Chief of Security and Research at a tech services company
Occasionally, if the partner cannot resolve the problem, you do have to work with some Fortigate techs. They are...
Read full review of Fortinet FortiGate-VM »
Mohamed Talbi
Network and Security Engineer at Neurones
The technical support is very good when I work with them. In reality, I give them seven or eight-out-of-ten. This is...
Read full review of Fortinet FortiManager »
Anonymous User
Information Technology
I have not requested tech support (all these years).
Read full review of Fortinet FortiGate-VM »
Ian Manton
IT Manager at Daltons Limited
Customer support is quite good. We purchased the 24/7 support, and they usually respond within an hour, even in the...
Read full review of Fortinet FortiGate »
YuvarajP
Netwrok and Security Engineer
Technical support is helpful and responsive.
Read full review of Fortinet FortiOS »
FatmaSamy
General Surgery Specialist at Helwan University Cairo
We tend to handle support.
Read full review of Fortinet FortiGate »
Muhammad Farooq
System Engineer at iSecurity Consulting
I have experience with FortiMonitor's customer service and support. I rate the technical support a nine out of ten.
Read full review of FortiMonitor »
Niranjan Prajapati
Pre Sales at ITCG SOlutions Pvt Ltd
Fortinet FortiGate technical support is really good; they maintain FLA, and while my experience indicates there's...
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Cewa Solutions Architect at a tech services company
Their support is quite effective. I would rate technical support from Fortinet a nine out of ten.
Read full review of Fortinet FortiGate »
Anonymous User
IT Management at a government
I've never used technical support directly from Fortinet. The last time I needed support, I contacted our partner. He...
Read full review of Fortinet FortiGate »
Anonymous User
Network Security Engineer at a computer software company
The technical support is good.
Read full review of Fortinet FortiAuthenticator »
Rahool Sharma
Senior Network Consultant at Visionet Systems Inc.
Technical support is helpful and responsive. Whenever we need any support, they are there to help us. I would rate...
Read full review of Fortinet FortiClient »
Sadiq Mbiyu
Tecnical manager at Watronix Information Technology Ltd
I would say we enjoy some local support around where I am currently. I wouldn't speak for everybody, but currently,...
Read full review of Fortinet FortiGate Cloud »

Review 1 of 30

Technical Support

No Data Available

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