Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 1916 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

84 reviews

Fortinet FortiGate-VM

31 reviews

Fortinet FortiAnalyzer

32 reviews

Top Industries

Educational Organization

25%

Computer Software Company

16%

Financial Services Firm

Government

Computer Software Company

15%

Educational Organization

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
The protection of assets in the cloud was our customers' main use case for the Fortinet FortiGate-VM firewall. They...
Read full review of Fortinet FortiGate-VM »
LalitKumar10
Head Vice President, Delivery at Gehnax Technologies LLP
FortiSASE is used to achieve zero trust on the network side where clients use the VPN part, private access of...
Read full review of FortiSASE »
Hector Aaron Gonzalez
IT Consultant at a financial services firm
I have experience with Fortinet solutions. I have had experience recently with FortiGate as well. All the basic and...
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 5

Customer Service

HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 30

Hamada Elewa
System Engineer - Security Presales at Raya Integration
We were satisfied with the technical support from Fortinet FortiGate.
Read full review of Fortinet FortiGate »
Borey Soen
Networks & Securities solutions Supervisor at a manufacturing company
I have experience contacting the technical support for Fortinet FortiManager. I'm giving the team an eight out of ten...
Read full review of Fortinet FortiManager »
Saurabh-Pal
Sr. Security Specialist at a tech vendor
I rate Fortinet support eight out of 10. Sometimes, the Level 1 support can't fix the issue, so it needs to be...
Read full review of Fortinet FortiGate »
Othman Alamine
Senior Network Engineer at Delta Line International
The technical support is great. We receive support within 24 hours of opening a ticket.
Read full review of Fortinet FortiAnalyzer »
Dhanang K. Wardhana
ICT Project Management Office Manager at PINS
Fortinet's support has proven to be reliable, particularly as we've been engaged with them since the project's...
Read full review of Fortinet FortiManager »
JunedhRehman
Network Infrastructure Engineer at Softrobotics
There haven't been any emergencies, but the response times and everything were good when I needed help.
Read full review of Fortinet FortiToken »
KENNETH OBONYO
Pre sale engineer at Harnssen Group Limited
At times of configuration, I usually contact customer care from Fortinet directly through chat. The company provides...
Read full review of Fortinet FortiWeb Cloud WAF-as-a-Service »
Alain ClovisBapfunya
Cyber Security Specialist at EAST-NB
We rely on Fortinet support, and their response times have room for improvement. They can take a while to respond...
Read full review of Fortinet FortiSIEM »
Khaled Shaker
Head Of Technical Department at Modern establishment for supply and trading
I evaluate Fortinet's technical support as a seven out of ten. They aren't the best support, but when we need...
Read full review of Fortinet FortiGate »
Vinicius Borges
IT Project Management at a energy/utilities company
I rate the solution's service and support an eight out of ten.
Read full review of Fortinet FortiSandbox »
Juan Solano
IT Director at Atlantic Quantum Innovations
Customer service with Fortinet for FortiGate Next Generation Firewall (NGFW) has been quite good. We experienced a...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Heson Ko
Software Development Specialist at Unicomp Information Co. Ltd.
The technical support has been very helpful and they have local language support for Taiwan.
Read full review of Fortinet FortiOS »
Anonymous User
Branch Manager at a tech services company
The technical support is very good. Most of the time, whenever a ticket is opened and we reach out to support on...
Read full review of Fortinet FortiGate »
Eden Aharon
Security Engineer at Global-e
Their technical support depends on the person I'm dealing with. I know the guys in technical support, and some of...
Read full review of Perception Point Advanced Email Security »
Anonymous User
Senior solution architect at a comms service provider
Technical support is okay. They could be more knowledgeable and faster.
Read full review of Fortinet FortiGate »
Eric Ansenne
Owner at EASI Network
The technical support for us is great. We get our support from Fortinet in Belgium, so we can communicate directly...
Read full review of Fortinet FortiManager »
Anonymous User
IT Admin at a comms service provider
I cannot rate technical support because I have not used it yet.
Read full review of Fortinet FortiWeb »
Anonymous User
Network & Security Engineer at a tech services company
On two recent occasions, I experienced delays in resolving technical issues with Fortiweb WAF, particularly when...
Read full review of FortiWeb Web Application Firewall (WAF) »
Rahool Sharma
Senior Network Consultant at Visionet Systems Inc.
We had a single instance requiring FortiGate's technical support, which was effective in solving the problem. I rate...
Read full review of Fortinet FortiGate »
Muhammed-Shafi
Presales Solutions Architect at Hilal Computers
Its support is a bit difficult to get. They need to improve the service.
Read full review of Fortinet FortiWeb »
Lawrence Leung
Section Head, Enterprise Solutions & SI Management at HGC Global Communications Limited
The support from Fortinet FortiAnalyzer is good.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
IT Network Engineer at a tech services company
The technical support is good because it's available 24/7. I don't use them often because I usually fix things...
Read full review of Fortinet FortiDDoS »
Vincent Gonzales
Senior Network & Security Engineer at a tech services company
We have been satisfied with the technical support.
Read full review of Fortinet FortiOS »
Dhsrms Fff
Team Leader Network & Security at Rogers Capital
I have found the support from Fortinet FortiGate very poor. I do not use them anymore because they are not very good....
Read full review of Fortinet FortiGate »
Anonymous User
Regional Head at MASS INFONET (P) LTD.
We have our own technical support offering and have 22 people handling everything from tickets to critical issues....
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Product Manager at a comms service provider
The technical support from Fortinet is fantastic and I would rate it as nine out of ten.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Senior Manager (Engineering Department) at a comms service provider
I'm not doing hands-on work for the projects, but from my colleagues, I haven't heard of any delay or incompetency in...
Read full review of Fortinet FortiGate »
JoseMorales3
IT Manager at Gandia Consulting Group
The technical support provided is exceptional and dependable. I would rate it ten out of ten.
Read full review of Fortinet FortiSwitch - Secure Access »
JackTrantham
Technical Account Manager at DSM Technology Consultants, LLC
Technical support is okay. They are not exceptional or awful, they're in the middle. It's hit or miss on their...
Read full review of Fortinet FortiGate »
Anonymous User
Owner - Sales Manager / IT Enterprise Architect at a tech services company
It’s generally good, but there’s always room for improvement.
Read full review of Fortinet FortiOS »

Review 1 of 30

Technical Support

No Data Available

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