Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 1991 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

166 reviews

Fortinet FortiGate-VM

44 reviews

Fortinet FortiAnalyzer

28 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Government

Manufacturing Company

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at TechnoPeak
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
SudeepMaydeo
Global Head of IT Infrastructure at EPL Americas
We are using Fortinet FortiManager in our network security operations with 27 firewalls, and we are implementing all...
Read full review of Fortinet FortiManager »
SyedQuadri
IT director at Sajaya Medical Care Services
Since I was having FortiManager and everything, Fortinet FortiExtender was suggested by the vendor. I went through it...
Read full review of Fortinet FortiExtender »
LalitKumar10
Head Vice President, Delivery at Gehnax Technologies LLP
FortiSASE is used to achieve zero trust on the network side where clients use the VPN part, private access of...
Read full review of FortiSASE »

Review 1 of 5

Customer Service

Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Paul Kathambana
ICT Manager at a government
I would rate the technical support from Fortinet FortiClient a 9.5; it's really good.
Read full review of Fortinet FortiClient »
Baherathan Kathirgamanathan
Assistant Manager - Cloud Planning and Development at a comms service provider
The technical support is excellent.
Read full review of Fortinet FortiOS »
Yusuke Murasato
IT Network, Security Engineer at Zuken Netwave
Overall, Fortinet has good support, although this can vary depending on the engineer involved.
Read full review of Fortinet FortiSwitch - Data Center »
Martin Prous
Systems Engineering - SigFox Paraguay at TEISA
I would rate Fortinet's customer service or technical support as an eight out of ten. We have many skilled...
Read full review of Fortinet FortiGate »
Manjeet Yadav
Principal Cyber Security Technologist at a computer software company
Technical support is good. Depending on what hour you are calling, it may take some time. If you are calling within...
Read full review of Fortinet FortiSOAR »
Abdul-MuminIddrisu
CCO at Oduma Solutions Ltd
We have contacted the support a number of times and they were helpful.
Read full review of Fortinet FortiSIEM »
Yaw Agyare
Manager at Volta River Authority
Their support is good.
Read full review of Fortinet FortiGate »
Khushru_Mistry
Chief Technology Officer at GM Modular
The technical support is good. They are made up of experienced professionals.
Read full review of Fortinet FortiGate »
AlejandroAlonso
IT at Stak
Support is good for both post and pre-sales.
Read full review of Fortinet FortiSwitch - Data Center »
Moises Castillo
Technological Infrastructure Coordinator at IEST
Support is good. We also use the documentation online and find help via some tutorials on the internet.
Read full review of Fortinet FortiAnalyzer »
Jijin Joseph
Technical Director at Channelnext
We have confidence in terms of its support. It is an interactive support. If there are any issues, we can just take a...
Read full review of Perception Point Advanced Email Security »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
Support from Fortinet is great.
Read full review of Fortinet FortiGate Cloud »
C N R Prabashan
Assistant Manager - Information Security & Infrastructure at lankatiles
I would rate the tech support a seven out of ten. I have contacted support only once since 2019– for an activation...
Read full review of Fortinet FortiToken »
Ayman Said
Infrastructure System's Manager at ICAPP (Americana Group)
In the past, direct support from Fortinet was not very satisfactory, as it took a lot of time to resolve issues....
Read full review of Fortinet FortiGate »
Anonymous User
Network Security Infrastructure - Tech Specialist
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Fortinet FortiGate »
Anonymous User
Cloud Architect/Solution Architect at a consultancy
We have a procurement team and a support engagement team that is helping us with issues. They are maintaining the SLA...
Read full review of Fortinet FortiWeb »
Tejesh S
Technical Associate at IntimeSolutions
We have raised multiple tickets for cases, but we didn't receive the exact support we needed. There is some lag in...
Read full review of FortiSASE »
SegunIyanda
Software Developer/ IT Analyst Individual Contributor at AIICO Capital Limited
I personally have never been in touch with technical support for Fortigate. I can't speak to any kind of experience....
Read full review of Fortinet FortiGate-VM »
Anonymous User
Engineer at a financial services firm
The support is good, but they need more experts, because sometimes they take too much time to provide solutions.
Read full review of Fortinet FortiWeb »
Anonymous User
Senior Manager (Engineering Department) at a comms service provider
While I haven't directly dealt with technical support, I have not heard any complaints from my colleagues that may...
Read full review of Fortinet FortiAnalyzer »
Janusz Białowąs
Network and Server Engineer at AMiFN
Support has been mostly helpful. I have a contact from Fortinet support and my contact is very nice. I use it three...
Read full review of Fortinet FortiSandbox »
Anonymous User
IT Network Engineer at a tech services company
The technical support is good because it's available 24/7. I don't use them often because I usually fix things...
Read full review of Fortinet FortiDDoS »
Cesar Reza
Director at REDCO
Fortinet's customer service is good.
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Network Administrator at a local government
I’ll give them an 8/10 for technical support.
Read full review of Fortinet FortiWeb »
Sudeep Maydeo
Senior Manager IT at Tata International Limited
We are satisfied with the support. They provide fantastic support. They provide online support, and on priority, they...
Read full review of Fortinet FortiOS »
Anonymous User
Branch Manager at a tech services company
I did not use customer support.
Read full review of Fortinet FortiMail »
João Garcia
Solutions Architect at a tech services company
Their tech support is very good. We always get good answers from Fortinet tech support.
Read full review of Fortinet FortiGate-VM »
Anonymous User
Manager at a financial services firm
Technical support is a little slow and needs to be improved.
Read full review of Fortinet FortiGate »
JavedHashmi
Chief Technology Officer at Future Point Technologies
Fortinet's customer support needs improvement. The expertise of engineers varies across different time zones,...
Read full review of Fortinet FortiWeb »
Anonymous User
System Administrator at a financial services firm
We are satisfied with technical support. We have not had any issues.
Read full review of Fortinet FortiGate »

Review 1 of 30

Technical Support

No Data Available

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