Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2028 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

7 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

156 reviews

Fortinet FortiGate-VM

38 reviews

Fortinet FortiWeb

29 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

13%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at a financial services firm
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at a tech services company
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at a non-profit
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at a comms service provider
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at a tech services company
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at a financial services firm
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
Karel Ondracek
Network Administrator at a manufacturing company
I am the network administrator at THK Rhythm Automotive.
Read full review of Fortinet FortiGate-VM »

Review 1 of 5

Customer Service

PRAVINKHISMATRAO
Assistant Vice President at a financial services firm
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at a computer software company
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at a transportation company
We use third-party support.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at a tech services company
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at a outsourcing company
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at a financial services firm
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Deepagowri Murali
Cyberark and Unix Administrator at a tech vendor
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at a tech services company
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at a healthcare company
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Nikorn Soemklang
Director - Technical & Services at a tech company
I've never used technical support and have never reached out to them in the past.
Read full review of Fortinet FortiMail »
Mitesh D Patel
Senior Technical Consultant- Cyber Security at a tech services company
FortiGate Next Generation Firewall has a good technical support team that responds fast.
Read full review of Fortinet FortiGate »
Omar Urquijo
Security, infrastructure and networking engineer at a tech services company
The customer service is pretty good and fast.
Read full review of Fortinet FortiSwitch - Secure Access »
Yashas P
Cybersecurity engineer at a tech services company
The solution's technical support is not good. The support team provides late replies, and I think they don't have...
Read full review of Fortinet FortiSOAR »
Sohaib Ansar
Manager Consulting Services at a manufacturing company
The support from Fortinet FortiNAC needs to be improved around the world. The response time is too long. The support...
Read full review of Fortinet FortiNAC »
ZaidoonAbuhanak
SALES PRODUCT MANAGER at a comms service provider
The technical support is not the greatest. Some of the people need more training in the product. They aren't very...
Read full review of Fortinet FortiNAC »
C N R Prabashan
Assistant Manager - Information Security & Infrastructure at a non-profit
A few years ago, we were implementing and had a session expired issue because the application session had expired on...
Read full review of Fortinet FortiAnalyzer »
Borey Soen
Networks & Securities solutions Supervisor at a manufacturing company
I have experience contacting the technical support for Fortinet FortiManager. I'm giving the team an eight out of ten...
Read full review of Fortinet FortiManager »
Seshi Dumpa
IT Security Manager at a tech services company
I have had to use the support a number of times when we had overutilization of resources. I rate the support from...
Read full review of Fortinet FortiGate »
David Berger
System Administrator & IT Specialist at a computer software company
Sometimes, the time that technical support takes to respond is too long. Also, the support technicians are not always...
Read full review of Fortinet FortiGate Cloud »
Jovan Jovanovic
Security Team Lead at a outsourcing company
Their performance is decent, though not excellent. Response times can sometimes be slow. When I request technical...
Read full review of Fortinet FortiEDR »
Stefan Bächer
IT Security & CyberSecurity Consultant at a tech services company
I have moderate satisfaction with customer support, and we've learned to manage it adequately. I would rate it three...
Read full review of Fortinet FortiSIEM »
LucaTurano
IT Manager at a energy/utilities company
We have not had any contact with support other than from the partner, over a year ago.
Read full review of Fortinet FortiMail Cloud »
Saeid Khanipour Ghobani
IT Manager at a consultancy
Technical support has been great and has a vast knowledge base with quick response times.
Read full review of Fortinet FortiWeb »
Özden-Aydın
Technology Consultant at a tech services company
The technical support from Fortinet responds very effectively to questions.
Read full review of Fortinet FortiClient »
Vijay Bhaskara Maram
Network Engineer at a tech services company
The customer support for this solution is good and user-friendly.
Read full review of Fortinet FortiOS »
Sakthivel Kannan
Assistant Manager at a tech services company
Technical support has been good in general. They are helpful and responsive. I have no complaints in regard to their...
Read full review of Fortinet FortiOS »
Ahmed_Shalaby
Senior Cyber Security Engineer at a computer software company
Technical support from Fortinet for FortiNAC is rated seven out of ten. They could do more to improve, not because of...
Read full review of Fortinet FortiNAC »
Bas Bonvanie
System Administrator at a transportation company
Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation...
Read full review of Fortinet FortiOS »
Anonymous User
Senior Network Engineer at a educational organization
The technical support is great. I have not had any issues with it. The support staff knows the product well and...
Read full review of Fortinet FortiWLM »
Anonymous User
Owner
Technical support is good.
Read full review of Fortinet FortiGate »
Anonymous User
Gerente de Seguridad Informática at a financial services firm
The technical support is great.
Read full review of Fortinet FortiGate »
Anonymous User
Director of IT
Customer Service: 9/10, based strictly on the limited experience with one person that I've had. Technical Support:...
Read full review of Fortinet FortiSIEM »
Mohamed-Maher
Network Administrator at a manufacturing company
The technical team was very helpful. Our only issue was that, because we are in Egypt, Fortinet had to use their...
Read full review of Fortinet FortiMail »
Anonymous User
SOC Analyst at a tech vendor
For Cortex XDR from Palo Alto, it rates 10 out of 10. Everything is excellent with XDR and the technical support is...
Read full review of Fortinet FortiSIEM »
Ryan Wong
Network & Cyber Security Specialist at a financial services firm
We have a premium technical support service through Fortinet.
Read full review of Fortinet FortiEDR »
Anonymous User
Technical Services Manager
Technical support is very good. If you have any questions, they have a forum and, apart from the forum, depending on...
Read full review of Fortinet FortiGate »
Rajiv John
Director at a tech services company
The technical support is very good. We're satisfied with their level of support. They are quite responsive and...
Read full review of Fortinet FortiGate »
Anonymous User
Associate Director, Network Services at a university
It's too early to comment on technical support. I don't have any complaints, and neither do my guys, so that's a good...
Read full review of Fortinet FortiSIEM »
Anonymous User
IP Core & Security Supervisor at a comms service provider
Customer Service: They're good. Technical Support: They're very good.
Read full review of Fortinet FortiGate »

Review 1 of 30

Technical Support

No Data Available

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