Compare ARCON vs Fortinet

ARCON

Based on 40 reviews.

Fortinet

Based on 1814 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

11 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

51 reviews

Fortinet FortiGate-VM

32 reviews

Fortinet FortiAnalyzer

29 reviews

Top Industries

Educational Organization

57%

Computer Software Company

10%

Financial Services Firm

Government

Educational Organization

16%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
Mohamed Talbi
Network and Security Engineer at Neurones
We use it on a virtual machine in our data center. We are not using a box. We have many types of clients so there are...
Read full review of Fortinet FortiManager »

Review 1 of 5

Customer Service

ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

MithatBulut
Network Security Engineer at TD SYNNEX
I have not worked directly with technical support, but I am familiar with the distributor, partner, and vendor....
Read full review of Fortinet FortiGate »
Esubalew-Berihun
Network Engineer at Ahad
Technical support has been fine. However, we haven't really dealt with them too much. We haven't had any critical...
Read full review of Fortinet FortiGate »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
I rate Fortinet support a nine out of ten.
Read full review of Fortinet FortiGate »
Kehinde Bankole
Manager IP Network Security Planning at MTN
We would like to have more local presence in the future. However, we can get support when we need it.
Read full review of Fortinet FortiManager »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
We were satisfied with the technical support from Fortinet FortiGate.
Read full review of Fortinet FortiGate »
Manjeet Yadav
Principal Cyber Security Technologist at a computer software company
Technical support is good. Depending on what hour you are calling, it may take some time. If you are calling within...
Read full review of Fortinet FortiSOAR »
Ahmad Bin Zaini
Cyber Security Engineer at IshanTech (M) Sdn Bhd
The solution's technical support is very quick to respond. I rate the technical support an eight out of ten.
Read full review of Fortinet FortiSOAR »
Nikesh Kakshapti
Assocciate Solution Engineer at LogPoint
The support team was great, technically proficient, and helped with numerous bugs.
Read full review of Fortinet FortiSIEM »
MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.

Read full review of Fortinet FortiGate »
Ahmed_Shalaby
Senior Cyber Security Engineer at Beta Information Technology
Technical support from Fortinet for FortiNAC is rated seven out of ten. They could do more to improve, not because of...
Read full review of Fortinet FortiNAC »
Samuel Cudjoe
Regional IT at PMGL
We have managed service providers who have support licenses with Fortinet. We normally have a three-year support...
Read full review of Fortinet FortiSwitch - Secure Access »
GireeshRamamurthy
Principal Consultant at Epitome Infotech Solutions (P) Ltd
We have been in contact with the Fortinet technical support a couple of times, although it has been for...
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Pre-Sales Engineer at a tech services company
I would give technical support a rating of 10/10.
Read full review of Fortinet FortiAuthenticator »
MarioBrito
chief of cybersecurity at ECSSA El Salvador
We are Fortinet's partner here in Salvador, and the tech support is really good. Their response time is also really...
Read full review of Fortinet FortiSIEM »
Drissa DOUMBIA
Network Security Engineer at Technicom Mali
We don't use tech support often since we already are an integrator and we have expertise in it. For cases where we...
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Senior Security Consultant at a tech services company
Fortinet's support is good.
Read full review of Fortinet FortiManager »
Anonymous User
Dono at a tech consulting company
Customer Service: It's the best I have experienced. Technical Support: It's the best I have experienced.
Read full review of Fortinet FortiGate »
KofiOtchere
Security Architect - SME at Rrivate Entrepreneur
I rate the support from Fortinet FortiOS a four out of five. There is some room for improvement in the support.
Read full review of Fortinet FortiOS »
Brian Browne
Managing Director at Inter-Caribbean Networking Solutions
We never had to rely on or communicate much with the tech support. The free resources, documentation, training, and...
Read full review of FortiGate Next Generation Firewall (NGFW) »
SheryarSaqib
Network Security Engineer at a government
We have very rarely had to contact Fortinet about anything. When we have a problem then we have local support with...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Jr. Engineer at a computer software company
We are satisfied with technical support, we have not had any issues.
Read full review of Fortinet FortiWeb »
Mohamed Hasheemudeen
Manager IT Solutions Delivery at AL HIBA INFORMATION TECHNOLOGY SERVICES
Sometimes it is difficult to get support. It can take time to get an answer to our problems. They don't always know...
Read full review of Fortinet FortiOS »
Anonymous User
Corporate Marketing Executive at a tech services company
Customer Service: Partner support is very good. Technical Support: FortiGuard Service is also good with the push...
Read full review of Fortinet FortiGate »
Anonymous User
Security Consultant at a university
Fortinet's technical support is pretty slow and kind of delays itself when you have quick questions.
Read full review of Fortinet FortiWeb »
Anonymous User
Director of Research and Development at a comms service provider
We haven't encountered any open trouble tickets in the past three years, so we don't have firsthand experience with...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Presales Manager at a computer retailer
My customers are satisfied with the technical support provided by Fortinet.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Anonymous User
Manager BU Network/Security at a tech services company
The support is bad. Unfortunately, they are very late in responding to our requests. It takes too much time.
Read full review of Fortinet FortiADC »
NSA0898776
Network & Security Administrator at Diamond Bank Plc
I haven't had to contact their technical support yet.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Senior Security Consultant
Customer Service: Customer service is sufficient. Technical Support: The tech support is not excellent; this is where...
Read full review of Fortinet FortiGate »
Sabuhi Ismayilov
Cyber Security Senior Specialist at MilliKart llc
We have had some problems related to FortiClient and other products, which is related to Fortinet. We have owned...
Read full review of Fortinet FortiClient »

Review 1 of 30

Technical Support

No Data Available

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