Compare ARCON vs Devolutions

ARCON

Based on 24 reviews.

Devolutions

Based on 8 reviews.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Devolutions Password Server

Schema Networks

Popular Solutions

ARCON Privileged Access Management

2 reviews

Top Industries

Comms Service Provider

31%

Computer Software Company

25%

Financial Services Firm

University

Comms Service Provider

27%

Computer Software Company

23%

Government

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md. Shahriar Hussain
Cyber Security & Compliance Lead Engineer at Banglalink
This solution is used by system administrators that need to access critical servers. They need to log in using this...
Read full review of ARCON Privileged Access Management »

Review 1 of 1

No Data Available

Customer Service

Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
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Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anumod Kaimal
Senior Officer- Information Security
Tech support is quite good. They have been right there to help me out. Their support details are good.
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SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
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Md. Shahriar Hussain
Cyber Security & Compliance Lead Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
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Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
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Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
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Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
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Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
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Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
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Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
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Anonymous User
IT Security Mananger
Tech support is very good.
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Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
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Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
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Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
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Anonymous User
IT Manager
The support is prompt and readily available.
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Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
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Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
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Review 1 of 24

Brent Quick
Networking & Infrastructure Consultant at Intelligent Technologies, Inc.
Responsive.
Read full review of Devolutions Remote Desktop Manager »
Ben Liebowitz, VCP, vExpert
Enterprise Services Engineer at Turbonomic
Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are...
Read full review of Devolutions Remote Desktop Manager »
ThomasHiggins
DevOps Engineer at a tech services company
Support is through the company forum, however they have several people constantly monitoring the forum and are very...
Read full review of Devolutions Remote Desktop Manager »
Anonymous User
Information Technology Consultant at a tech consulting company
Very fast, nice, and always available. Sometimes you get a response within minutes.
Read full review of Devolutions Remote Desktop Manager »

Review 1 of 4

Technical Support

No Data Available

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