Compare Amazon Web Services (AWS) vs Securonix Solutions

Amazon Web Services (AWS)

Based on 2528 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

Amazon Web Services, a collection of remote computing services, also called web services, make up a cloud-computing platform offered by Amazon.com. These services operate from 11 geographical regions across the world. The most central and well-known of these services arguably include Amazon Elastic Compute Cloud and Amazon S3. Amazon markets these products as a service to provide large computing-capacity more quickly and more cheaply than a client company building an actual physical server farm.

Information Not Available

Sample Customers

AWS Security Hub

Edmunds, Frame.io, GoDaddy, Realtor.com

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Amazon AWS

8 reviews

Amazon EKS

58 reviews

AWS Lambda

20 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

Computer Software Company

Outsourcing Company

Construction Company

11%

Manufacturing Company

10%

Outsourcing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mahesh Dash
DevOps Consultant at US Contract | Freelancer
In my current project, I am handling a US customer who is completely focused on working with LLM and security. Their...
Read full review of Amazon EKS »
Ciro Baldim Guerra
Sr Analytics Engineer at Itau Unibanco S.A.
We use AWS Lake Formation extensively. As a user, I operate through a consumer account where I utilize Athena, Glue...
Read full review of AWS Lake Formation »
SumitMundik
Lead Admin Systems at a financial services firm
When attempting to access Windows UNC paths from MoveIt, it will request user ID and access. For instance, if...
Read full review of AWS Identity and Access Management »
Pranav Telang
DGM at Airtel Digital
Orange is a service provider, and we are working with multiple customers where people are using solutions with...
Read full review of AWS Shield »
BaqirSajjad
AWS Architect at Corvit Networks
Use cases for Amazon EC2 that I work with involve many projects such as making virtual machines, and as per the...
Read full review of Amazon EC2 »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Beverly R. Jamison
IT Solutions Architect / Computer Scientist at Practical Semantics
I have not used technical support. If I need support I ask my colleagues.
Read full review of Amazon Redshift »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support is amazing, and it is the best customer support I have ever had. I rate the customer support of...
Read full review of AWS Elastic Disaster Recovery »
RoopeshKumar
Digital Technology Analyst at a tech services company
Customer service and support are available. If we raise tickets for issues on AWS, they will contact us as soon as...
Read full review of AWS CloudFormation »
ASHOK YADAV
Solutions Architect at a financial services firm
Technical support is good.
Read full review of Amazon EC2 Auto Scaling »
Ram-Krishnan
Data engineer architect at Freelance
The solution’s technical support is good.
Read full review of AWS Database Migration Service »
Praveen Minumula
CEO and Founder at Arystech
I have connected with customer service and support multiple times for two reasons. * One, sometimes the documentation...
Read full review of Amazon Connect »
Serg Anonymous
Project Manager at Yukon
The customer service and support are great.
Read full review of Amazon API Gateway »
Md. Keiuom Miah
Software Engineer at Streams Tech, Inc.
I've never dealt with support. If someone needs to reach out to support, it would be my supervisor, not me....
Read full review of Amazon EC2 »
Mahender Nirwan
Software developer at TAIGLE LLC
The technical support is good.
Read full review of Amazon EC2 »
ParamShah
Engineering Manager at Milestone Technologies
The customer support is nice and very helpful without AWS premium support. There are community support, medium...
Read full review of AWS Glue »
Didar Moldabekov
Senior Database Administrator at Overonix Technologies
I have certainly needed the support, especially when I don't understand why something doesn't work. This is often the...
Read full review of AWS Database Migration Service »
Jonathan Pehau
Infrastructure Analyst Specialized In Cloud Computing at IT2GO Solutions
I rate the support from Amazon EC2 a nine out of ten.
Read full review of Amazon EC2 »
Lucky Lushaba
Scrum Master at Inalpie Enterprise
The support is quite good.
Read full review of Amazon RDS »
ASHOK YADAV
Solutions Architect at a financial services firm
We have called technical support a couple of times. We had an issue with integration with Lambda. But we took the...
Read full review of Amazon EKS »
Vishal-Saxena
Director of Engineering at Infosys
Customer service is dependable with a rating of nine. AWS provides immediate solutions and assistance whenever...
Read full review of AWS IAM Identity Center »
Anonymous User
Salesforce/Amazon/AWS Trainer at a tech consulting company
Customer Service: Very nice. Technical Support: Very good.
Read full review of Amazon AWS »
Gabriel Inya-Agha
Chief Executive Officer at Quickening Group
The support team is horrible and not responsive at all.
Read full review of Amazon S3 Glacier »
Anonymous User
Solution Architect at a comms service provider
There's no technical support from Amazon unless you are from a bigger organization. The support is there for critical...
Read full review of AWS Step Functions »
SakethKaturi
SAP Manager - FICO at Lekkiport
I rate the support of SAP S4HANA on AWS a ten out of ten.
Read full review of SAP S4HANA on AWS »
Anonymous User
Developer at a sports company
The customer service and support are very good, overall.
Read full review of Amazon Inspector »
Rama Khandai
Senior Manager at Accenture
One of my solutions was reviewed by an AWS architect. Based on their support and guidance, I would rate it nine out...
Read full review of AWS CodePipeline »
Anonymous User
Service Deliery Manager at a comms service provider
The technical support for this solution are good, and have okay response times whenever we raise issues with them.
Read full review of Amazon S3 »
ShantanuKhare
Senior IT Auditor at Ernst & Young
The support from AWS has been excellent with 24/7 assistance, and because we have availed special services from them,...
Read full review of AWS Firewall Manager »
Anonymous User
Software architect at a computer software company
The technical support is really good. We have partnered with Amazon, and we are part of Amazon's consultation team....
Read full review of AWS Database Migration Service »
VijayPandey2
DevOps and Software Developer at Mettpay
We need to pay for support.
Read full review of Amazon EBS (Elastic Block Store) »
Subramanian Velladurai
Director at a tech vendor
The support hasn't been ideal. It could be better. They need better response times. Also, sometimes we deal with...
Read full review of Amazon SQS »
Anonymous User
Administrator at a tech vendor
My interaction with technical support and customer service at Amazon has been generally helpful, but they sometimes...
Read full review of Amazon EKS »
Anonymous User
Sr. Engineer at a manufacturing company
I have never used technical support.
Read full review of Amazon AWS »
MichaelCole
Senior Business Solutions Consultant at Conn3ct
I have used their solutions for about ten years. They are pretty good at support.
Read full review of AWS Lambda »
reviewer387652
Enterprise Solutions Architect at InfoCepts
I've used their technical support, and I am satisfied with their support.
Read full review of Amazon EC2 »

Review 1 of 30

Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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