Compare Alteryx vs Zendesk

Alteryx

Based on 119 reviews.

Zendesk

Based on 83 reviews.

Sample Customers

Popular Solutions

10 reviews

12 reviews

0 reviews

2 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Construction Company

Outsourcing Company

12%

Construction Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojBehera
Senior Staff Cyber Security Cloud Data Architect at GE Healthcare
My main use case for Alteryx is to automate quite a few ETL workloads, and Alteryx provides a great platform in...
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Review 1 of 1

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

FabioDoro
Technical Director at Kinyit
The technical support team is good; responses are usually received within a day.
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Ayinde Hammed
BI Developer at Cndro LLC
I have not used the support. There is a helpful online community where we can search for answers to our questions.
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ZavedAhmed
Senior Business Associate at Tech Mahindra
I have not used the Alteryx Designer technical support very much because I am not at that level of maturity to fully...
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NagendraVuppala
Tax Manager at a financial services firm
The customer service and support are good. I've found that if I post a question on the Alteryx Community, I usually...
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Nitin Kawale
Member Board Of Directors at Pattern
Alteryx is a user-friendly solution; its content is available everywhere to help users use its functions.
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Madhu Srinivasan
Principal Consultant at a financial services firm
I didn't have much experience with Alteryx support.
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sroumi
President at a consultancy
I haven't needed technical support, but they seem to be very available to talk. The people that I spoke to in Alteryx...
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KONSTANTINOS PAZALOS
CEO at WITSIDE
The technical support is good and professional but not always quick.
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Vivek Vaibhav
Manager at Bain & Company
I believe their technical support is pretty great. I mostly use the Alteryx community, which is really helpful. It is...
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Sergio Scorsoglio
Product Manager at Gruppo SCAI
While I rate the support highly, there are areas where they need to improve response time and overall competence.
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AltanAtabarut
Solution Consulting, Growth, Analytics at Akinon
Customer Service: Customer service is pretty responsive, based on the UK and US time zones. Technical Support:...
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Joseph VolkanOzcan
Chief Information Officer at granistr
Customer support is good since I've had no issues and can easily contact representatives who respond promptly.
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Fillipe Tahim
Legal Coordinator at a transportation company
I haven't contacted technical support directly as we have a partner in Brazil who supports us with any doubts. Thus,...
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Hisyam Ahmad Suhaimi
Data Analytics at Bank Islam Malaysia Berhad
The solution's technical support is okay. I posted a few queries and called up the support team for help. I felt that...
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Anonymous User
Associate Managing Director at a financial services firm
We have a great relationship with technical support. They are helpful and responsive, and they have a great community.
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Fabio Doro
Technical Director at a tech services company
Support is very good. They even go beyond what is expected of the basic support for the product itself. Often we see...
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Anonymous User
Team Lead- Supply Chain Advisory, New Energies at a energy/utilities company
We had a good experience with them. We are happy. I would rate them a four out of five.
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Anonymous User
Senior Consultant at a consultancy
I haven't received any support from Alteryx, so I can't speak much about their technical support. I didn't need to...
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Anonymous User
Director of Analytics at Computing Resources
We never needed technical support.
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Anonymous User
Co-Founder at a computer software company
The technical support is very supportive.
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Anonymous User
Solutions Engineer at a computer software company
I have not used support very much in the past. However, during the one or two cases when we had to use the support,...
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Anonymous User
Director at a non-tech company
Technical support is very forthcoming in helping people out.
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Anonymous User
Solutions Consultant at a tech services company
The technical support has been very good. I'd rate it ten out of ten. We're quite satisfied with the level of service...
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Anonymous User
Data Analyst at a transportation company
I haven't contacted the technical support.
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Anonymous User
QA Validation at a pharma/biotech company
Technical support is very good. They get high marks. I would rate them a ten out of ten.
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Anonymous User
Senior Data Architect, Total Rewards Analytics and Insights at a retailer
We don't deal with technical support often. We typically have had other people to do that for us within our...
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Anonymous User
Global People Analytics & Metrics Analyst at a manufacturing company
I would rate tech support five out of five. The team is willing to work with you and help with any difficulties.
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Anonymous User
Chief Automation Officer at a tech services company
I bever reached out to a help desk, per se, however, any time I ever needed someone that I could engage with at a...
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Milind Shimpi
Experience Technocrat driving IT initiatives at WISDOMBOWL
I contacted customer support once or twice, and they were quick to respond. I would also rate them nine out of ten.
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Ed Dallal
Founder, CEO, & President at Krystal Sekurity
I haven’t had to call tech support.
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Review 1 of 30

ManishArora
Vice President at Zix
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
We loved being able to track everything about tickets, including their open times and notifications for users...
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Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
Read full review of Zendesk »
JohanSkibdahl
CEO at Etcetera Networks
Zendesk Messaging would be recommended to other companies.
Read full review of Zendesk Messaging »
Ahmed Nassar
Sr. Atlassian Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Dimitri Cooper
Project Manager III at City of Union City Government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
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Anonymous User
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
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Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
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Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »

Review 1 of 30

Technical Support

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