Compare Alibaba vs Board International

Alibaba

Based on 19 reviews.

Board International

Based on 37 reviews.

Sample Customers

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

Board

Coca-Cola, Puma, Desigual, Ricoh, KPMG, H&M, Groupe SEB

Popular Solutions

Alibaba Cloud

5 reviews

Board

3 reviews

Top Industries

Manufacturing Company

11%

Comms Service Provider

10%

Computer Software Company

Financial Services Firm

Computer Software Company

10%

Manufacturing Company

10%

Insurance Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Anonymous User
Manager, Software Delivery at a financial services firm
Our organization primarily uses Board for budgeting and forecasting.
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Review 1 of 1

Customer Service

Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
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Aderonke Adeyegbe
CEO at a financial services firm
The support from the tech team at Alibaba is quite impressive.
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Didik Karjono
Chief Executive Officer at a consultancy
Support is enough and satisfactory.
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GilangEvandyano
Data Engineer at a financial services firm
I would rate technical support as four out of five. It could be better.
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Salahuddin Shaikh
Site Reliability Engineer at a tech vendor
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
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Gilang Evandyano
Data Engineer at a financial services firm
I am satisfied with the tool's support for trading and e-commerce.
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Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
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Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
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Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
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Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
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Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
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Review 1 of 11

Wiboon Thabsuwan
Senior Consultant at a media company
The solution's technical support is good. I rate the technical support a nine out of ten.
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Adnane BAAHMED
Project Manager at a tech services company
In comparison to the support team of other solutions, the support team of the Board is good.
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Shivani Pandey
Consultant at a tech consulting company
We have had a good experience with customer service and support. They helped us solve an issue that we had at the time.
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Anonymous User
Manager at a tech services company
Their support was good. They got back to us and helped us immediately. I can't complain.
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Anonymous User
Financial Manager at a hospitality company
Sometimes, support takes a lot of time. The issues are not fixed in a day. It can take three or four days, so we have...
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Anonymous User
Business Analyst at a transportation company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
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Anonymous User
Manager MIS at a healthcare company
My analysts have used the technical support. Sometimes they have felt like they did not receive the answer that they...
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Anonymous User
BI Developer at a healthcare company
I've been using BOARD for around three years. And I think I'm very comfortable with it. The help desk has been very,...
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Anonymous User
Director of FPNA at a healthcare company
We have not used technical support, because we are dealing with a third-party vendor.
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Anonymous User
Group Controller
We needed technical support and customer service few times, and had good results.
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Anonymous User
Senior Consultant at a tech vendor
BOARD has been very supportive, though we still have to find a way to extract as much knowledge from them as...
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Bob Gill
Principle Architect at a tech services company
With the combination of 24/7 global support and their community, there was great customer service, tech support, and...
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Anonymous User
VP of Professional Services at a tech services company
BOARD technical support is knowledgeable and helpful.
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Anonymous User
Software and Services Executive at a university
Customer Service: Very high level of customer service. Technical Support: Excellent
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Anonymous User
Consultant at a consultancy
There is room for improvement. In the beginning there was a struggle reaching the right person, especially in the...
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Chang Geng
Junior Consultant at a tech services company
I get support from Board's headquarters every week. I get the answers from them. We go through the troubleshooting...
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Anonymous User
Sales Operations Specialist at a non-tech company
The support from the BOARD team and their consultants is great. Whenever I use technical support, they are good.
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Anonymous User
Budget Officer at a government
Excellent. We've only done it through their online technical support, but we have had where we couldn't just solve it...
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Anonymous User
Senior Business Analyst at a government
We have used technical support but not in the last couple or three years. We've had them come in and do training. The...
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Anonymous User
Financial Analyst at a energy/utilities company
They're amazing, how quickly they respond and how well they partner with you.
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Anonymous User
Manager, Software Delivery at a financial services firm
As long as I go through my account manager, I receive very good support.
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Sumanth NR
Senior Software Engineer at a tech vendor
Board's technical support is very good.
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Anonymous User
BI Developer at a retailer
It is hard because we are not speaking on the phone. We are going back and forth with emails, and I think it is...
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Anonymous User
Finance Manager at a manufacturing company
We work closely with our BOARD technical team. I am happy with the level of service that we receive from BOARD.
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Anonymous User
Financial Analyst at a government
The person that we worked with, Roberto, understood what we needed and helped us when we had questions. We felt at...
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Anonymous User
Budget & Performance Analyst
Customer Service and Technical Support have been great.We haven't had issues very often, but when we have, the fixes...
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Review 1 of 26

Technical Support

No Data Available

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