Compare Alert Logic vs SentinelOne

Alert Logic

Based on 12 reviews.

SentinelOne

Based on 224 reviews.

Latest Research

Buyer's Guide

Alert Logic vs. SentinelOne Vigilance

March 2024

SentinelOne Vigilance vs. Alert Logic

Updated: March 2024

Buyer's Guide

Alert Logic vs. SentinelOne Vigilance

March 2024

Alert Logic vs. SentinelOne Vigilance

Updated: March 2024

Sample Customers

Alert Logic

TIME, Genome Next, Rentalcargroup.com, Travel Tripper, C&J Energy Services, Investis, Retail Insights

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Alert Logic

3 reviews

Barkly [EOL]

0 reviews

SentinelOne Singularity Complete

141 reviews

SentinelOne Vigilance

15 reviews

Singularity Cloud Workload Security

15 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

11%

Healthcare Company

Manufacturing Company

Computer Software Company

17%

Comms Service Provider

10%

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Site Reliability Engineer at a retailer
We are primarily using the solution for an e-commerce company. The application is deployed in multiple countries, and...
Read full review of Alert Logic »
Matt_Dunleavy
Senior System Administrator at a tech vendor
It's an antivirus program, so it just is there and makes sure that nothing bad comes up.
Read full review of Barkly [EOL] »

Review 1 of 2

Robson Franco
Pre-Sales Security Engineer at CLM Software
We use the product for group policy management features.
Read full review of SentinelOne Singularity Ranger AD »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
SentinelOne is the first line of defense for all our endpoints. We have approximately 700 endpoints, and each has a...
Read full review of SentinelOne Singularity Identity »
Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
We need to provide a form of antivirus for our cybersecurity insurance. The new term now is EDR or endpoint detection...
Read full review of SentinelOne Singularity Complete »
User:761949
Senior Software Engineer I at a computer software company
We use Singularity Cloud Workload Security for our production and build workloads. We implemented the solution to...
Read full review of Singularity Cloud Workload Security »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of Alert Logic »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Alert Logic »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Alert Logic »
Chauncey Taylor
Network Security Engineer at Modec Inc
Technical support is pretty decent with Alert Logic. The engineers behind the scenes, when I have called them, have...
Read full review of Alert Logic »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Alert Logic »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of Alert Logic »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Alert Logic »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Alert Logic »
Anonymous User
President at a tech services company
I rate Alert Logic customer service 10 out of 10.
Read full review of Alert Logic »
Alex Alexandre
system administrator at INSIGHT CREDIT UNION
Technical support is great. They are very responsive and they know their product.
Read full review of Alert Logic »

Review 1 of 11

Fatima Nezhadian
Security Analyst at MPAC
Technical support is super helpful.
Read full review of SentinelOne Singularity Complete »
Luigi Tiano
Co-Founder & VP Sales and Marketing at Assurance IT
The technical support is of high quality, strong, and responsive.
Read full review of SentinelOne Singularity Complete »
Phat Pham
Cyber Security Analyst at a comms service provider
The technical support is very responsive, and courteous, and provides great customer service. If we need something...
Read full review of Singularity Cloud Workload Security »
Al Rosado
Network Manager at a performing arts
I've barely contacted technical support. I've only spoken to sales in regard to demos. I had to call support once...
Read full review of Singularity Cloud Workload Security »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
I rate SentinelOne support eight out of 10.
Read full review of SentinelOne Singularity Identity »
Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
Read full review of SentinelOne Singularity Complete »
Olivier Richard
IT Support Director at Biotrial S.A.S.
We use the SUP team that is provided by the provider of SentinelOne. However, I've never directly dealt with them.
Read full review of SentinelOne Singularity Complete »
Ian Sterling
Analyst Information Security at a healthcare company
I am blown away by their support. Every time I reach out to my customer service manager, they are returning questions...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Business Development at a tech services company
Very fast and accurate.
Read full review of SentinelOne Singularity Complete »
Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
I would rate SentinelOne's customer service and support a five out of five.
Read full review of SentinelOne Vigilance »
Mike Valenza
IT manager at a outsourcing company
We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Engineer at a financial services firm
Their technical support is pretty good. I would rate them an eight out of ten.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Engineer at a comms service provider
I haven't had the opportunity to interact with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Peter Sikkes
Software Engineer at a healthcare company
I had one issue that I brought up with customer support. They delivered a solution in about two hours. It was related...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Head of IT at a transportation company
The technical support is excellent. We have only had to use them two or three times, and the response has been very...
Read full review of SentinelOne Singularity Complete »
Travis Curley
Information Security Engineer at a recreational facilities/services company
Technical support is really good. Whenever a threat comes into our environment, they will comment and give analysis....
Read full review of Singularity Cloud Workload Security »
Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Security & Privacy Manager at a retailer
The technical support is very good. My only criticism is they are not very transparent when they are giving you a...
Read full review of SentinelOne Singularity Complete »
Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
Read full review of Singularity Cloud Workload Security »
Anonymous User
Senior security consultant at a computer software company
Overall the technical support is good but we sometimes have difficulty getting a hold of them.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Security Engineer at a healthcare company
I've contacted technical support multiple times. The level of satisfaction is 50/50. It depends on who picks up the...
Read full review of SentinelOne Singularity Complete »
Eben Cotty
Principal Forensics Lead at Dotcom Security
The tech support is brilliant.
Read full review of SentinelOne Singularity Complete »
Stephen Poot
Network and Security Engineer at a energy/utilities company
One of the nicest things about SentinelOne is their support. I never met a company which gives such fast, great...
Read full review of SentinelOne Singularity Complete »
Zach Ventola
Cyber Security Analyst at a retailer
Technical support is helpful. Sometimes Level One support may not be the greatest, however, you can push to someone...
Read full review of SentinelOne Singularity Complete »
Leonard Altamura
Security Architect at WaveLength Ind
I've only had one interaction with their tech support, but it was excellent. In situations where we're struggling...
Read full review of SentinelOne Singularity Complete »
Gnanaprakash Masilamani
Head of Global Solutions at Arete Advisors
I rate SentinelOne support four out of 10. Their response is usually slow, even for priority one issues. They don't...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
Read full review of SentinelOne Singularity Identity »
Anonymous User
Senior Security Analyst at a pharma/biotech company
With any support service, it depends on the person we get on the line. Some are better than others. But overall, I...
Read full review of SentinelOne Singularity Complete »
Reviewer07479
CIO at a manufacturing company
Support is quite fast to solve problems. The SOC is very good and really operates 24/7. When necessary, they contact...
Read full review of SentinelOne Singularity Complete »
Marc Vazquez
IT Manager at Telecorp Inc.
I've used technical support a few times and it's very good. They're very responsive and they alert you very quickly...
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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