Compare Agiloft vs Infor

Agiloft

Based on 17 reviews.

Infor

Based on 117 reviews.

Sample Customers

Agiloft Contract Lifecycle Managment (CLM)

Contract Mgmt: WeWork, Chevron, CSFI, Retrophin, Roche Diagnostics, Genentech, Global Healthcare Exchange, Fitch Ratings, Safehorizon, American Greetings, Doosan, Family Impact Network, Peloton Therapeutics, San Mateo County, Insmed, Roman Catholic Diocese of Dallas, Kaiser Permanente

Popular Solutions

Agiloft Contract Lifecycle Managment (CLM)

9 reviews

Agiloft Service Desk Suite

0 reviews

Agiloft ITSM ITIL Service Desk Suite

0 reviews

Infor LN

5 reviews

Birst

0 reviews

Infor CloudSuite

5 reviews

Top Industries

Outsourcing Company

19%

Construction Company

12%

Manufacturing Company

10%

Comms Service Provider

Manufacturing Company

16%

Construction Company

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AlvaroCamargo
Professor - General Management and Project Management at a government
Agiloft is a solution that has a business process management engine. You can implement business process management in...
Read full review of Agiloft Workflow and BPM »
Anonymous User
Sales and Marketing

Read full review of Agiloft Service Desk Suite »

Review 1 of 2

HareshSuralia
Senior lead consultant at a tech vendor
Infor LX is primarily used for manufacturing. The use case involved transitioning from a previous Wipro project,...
Read full review of Infor LX »
Adeel Ansari
Project Manager, Program at SPTLabtech
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a...
Read full review of Infor LN »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »

Review 1 of 5

Customer Service

Snehasish Mondal
Senior Software Developer at a tech vendor
The customer support for Agiloft is represented by a couple of experienced individuals who assist us, though their...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Lead IT Manager at a tech services company
The Agiloft staff are all first rate and extremely responsive. This is one of the best if not the best companies to...
Read full review of Agiloft ITSM ITIL Service Desk Suite »
Harihar Jobanputra
Director, IT Business Partner - G&A Systems at Crinetics Pharmaceuticals
We had engaged the professional services of Agiloft Contract Lifecycle Management (CLM) for our project and hypercare...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Patrick Farrell
Business Analyst at Project HOME
Customer Service: Customer service is excellent; ticket and phone support, prompt responses. Depending on your...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Contract Administrator at a non-tech company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Rayza Vieira Dantas
Senior Contracts Manager at a construction company
My experience with customer support has been positive.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
AlvaroCamargo
Professor - General Management and Project Management at a government
Technical support is good. It works very well. Any kinds of questions you have they will answer. They have very good...
Read full review of Agiloft Workflow and BPM »
Anonymous User
Legal Operations at a media company
The customer support for Agiloft Contract Lifecycle Managment (CLM) is great.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Lab Manager
My experience with customer support for Agiloft Contract Lifecycle Managment (CLM) was good.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Sales and Marketing
Customer Service: Excellent. They provide free support for 30 days for free software! Seriously. Technical Support:...
Read full review of Agiloft Service Desk Suite »
Matt Gibson
Project Executive at GT Services LLC
Agiloft has a great support team to help the process along. They are affordable, friendly, and knowledgeable. The...
Read full review of Agiloft Service Desk Suite »
Anonymous User
Systems Analyst at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is excellent.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Manager Of Global Procurement at a tech vendor
Customer support for Agiloft Contract Lifecycle Management (CLM) is good because they provide 24/7 customer support....
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
VP partnerships at a tech vendor
The majority of the support Agiloft offers customers is based in the US. They could improve their European footprint...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Director, Contracts at a non-profit
My experience with customer support for Agiloft Contract Lifecycle Management (CLM) was not the best. When we were...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »

Review 1 of 15

S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
The customer service and support is good. It's called Extreme Support, and it comes with an add-on for customers to...
Read full review of Infor CloudSuite »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have been able to get the help I needed whenever I have contacted technical support. I would give them a rating of...
Read full review of Infor CloudSuite »
Klemen Zupanc
IT System Administrator at Niko d.o.o.
We are mainly satisfied with the support provided by Infor LN. They respond quickly and are helpful overall.
Read full review of Infor LN »
Peter VAN BENNEKOM
IT Consultant at OrangeDot Consulting
The solution's technical support is more like a business policy Infor M3 has in place. I rate the technical support a...
Read full review of Infor M3 »
HareshSuralia
Senior lead consultant at a tech vendor
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
Dietmar Müller
Key Account Manager at Cronon GmbH
Technical support from Infor is rated an eight out of ten. They have very good support.
Read full review of Infor CloudSuite »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the...
Read full review of Infor CloudSuite »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
I am satisfied with the tech support since they clear tickets on time.
Read full review of Infor M3 »
Kadie Ch
ERP Consultant at Information system land
Infor's support was migrated to India, which has been ongoing for over ten years. I've experienced support both...
Read full review of Infor LX »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The technical support services are good.
Read full review of Infor CloudSuite »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Rajashekar PK
IT Manager at GainInsights Solutions
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Project Manager at a aerospace/defense firm
The support is excellent. It is a great company.
Read full review of Infor LN »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a tech services company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor dEPM »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »

Review 1 of 30

Technical Support

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