Compare ABBYY vs UiPath

ABBYY

Based on 26 reviews.

UiPath

Based on 527 reviews.

Latest Research

UiPath vs. ABBYY Vantage

Updated: July 2022

ABBYY Vantage vs. UiPath

Updated: July 2022

Sample Customers

ABBYY Vantage

Fujitsu, Plustek, Samsung, Panasonic, M-files

UiPath

Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo

Popular Solutions

ABBYY FlexiCapture

20 reviews

ABBYY Vantage

2 reviews

UiPath

161 reviews

UiPath Process Mining

46 reviews

Top Industries

Computer Software Company

22%

Comms Service Provider

22%

Financial Services Firm

13%

Energy/Utilities Company

Computer Software Company

24%

Comms Service Provider

23%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raul Cabezas
RPA Architect at a wholesaler/distributor
We use ABBYY Vantage for invoicing problems and for unstructured forms and documents. ABBYY is an older tool that...
Read full review of ABBYY Vantage »
AhmedSoliman2
Senior RPA Consultant at a tech services company
Most of the use cases were invoice-related for sectors such as supply chain and finance. Sometimes, they were a...
Read full review of ABBYY FlexiCapture »

Review 1 of 2

Nilesh Pawar
Director - Cloud Architecture at a computer software company
There are multiple use cases. For example, we have automated shipping process for the operations department,...
Read full review of UiPath Process Mining »
Anonymous User
RPA Developer at a consultancy
I started my RPA journey as a developer, and I first heard about UiPath as a low-code, drag-and-drop automation...
Read full review of UiPath »

Review 1 of 2

Customer Service

AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
Read full review of ABBYY FlexiCapture »
Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
Read full review of ABBYY FlexiCapture »
Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
Read full review of ABBYY FlexiCapture »
Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
Read full review of ABBYY FlexiCapture »
Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
Read full review of ABBYY FlexiCapture »
Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
Read full review of ABBYY FlexiCapture »
AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
Read full review of ABBYY FlexiCapture »
Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
Read full review of ABBYY FlexiCapture »
Julien Fremeau
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
Read full review of ABBYY FlexiCapture »
Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
Read full review of ABBYY FlexiCapture »
Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
Read full review of ABBYY FlexiCapture »
Anonymous User
Head of Digital marketing, Customer acquisition & Partnerships at a tech services company
I would rate the technical support a nine out of ten.
Read full review of ABBYY FlexiCapture »
Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
Read full review of ABBYY FlexiCapture »
AMR HAMMAD
Managing Director at Injaz
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
Read full review of ABBYY FlexiCapture »
Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
Read full review of ABBYY FlexiCapture »
Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
Read full review of ABBYY FlexiCapture »
Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
Read full review of ABBYY FlexiCapture »
Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
Read full review of ABBYY FlexiCapture »
Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
Read full review of ABBYY FlexiCapture »
Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
Read full review of ABBYY FlexiCapture »
Anonymous User
Steering Manager at a financial services firm
We contracted the technical support and everything was fine with their support.
Read full review of ABBYY FlexiCapture »
Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
Read full review of ABBYY FlexiCapture »

Review 1 of 23

Johanna Jancsó
Consulting Specialist at Goodwill Consulting
Technical support has been responsive and helpful.
Read full review of UiPath »
Jorge Medina Carbonell
Robotic Process Automation Consultant at a tech services company
I would rate the technical support an eight out of ten. The reason for my rating is that I have been waiting since...
Read full review of UiPath »
AhsanKhurshid
Software Development AI at a transportation company
The quality of support depends on the support person that you get and on the situation. We started getting better...
Read full review of UiPath »
EbinAbraham
Automation Engineer at Danfoss
We pay extra for UiPath support. For us, it's really good. Since we are paying extra money for support, whenever we...
Read full review of UiPath »
Steve Holt
Public Sector at Invoke public sector
In terms of technical support, our people have used it, and I haven't heard any complaints, although I have not used...
Read full review of UiPath »
Lewis Hardwick
Co-Founder at a tech consulting company
We find the support absolutely superb. We've had excellent responses whenever we'd had issues, either technical or...
Read full review of UiPath »
Umar Farooq , OCS
Oracle ERP Consultant at Al Falak
The customer support is amazing.
Read full review of UiPath »
Nathan Boeke
Principal Robotic Configuration Specialist at Allianz life
Before we started, all of us were involved in using UiPath Academy RPA training and learning through it. On a scale...
Read full review of UiPath »
George-Bennett
VP Business Development at Ampliforce
We have a third party for support, and they are very good. They are very quick to support.
Read full review of UiPath »
Jon Andersen
Senior Manager AI at Telenor
The customer and technical support are great. We have received fast, sufficient responses. There is easy access.
Read full review of UiPath »
Cherry Prangley
Unit Manager of Big Data Analytics and Data Science at a insurance company
I have not really had to use the support. I will, due to my training. I've gone back and forth and I've lost some of...
Read full review of UiPath »
Sofie Roer Hojgaard
Senior Automation Architect at Orsted
I have not had to use the customer support. The UiPath Academy is fine. I would like it if the videos were more...
Read full review of UiPath »
Emilio Valle
PROGRAMMER at a financial services firm
Technical support is really great. We had various issues, including those involving other processes and problematic...
Read full review of UiPath Process Mining »
Harshit Goyal
Intelligent Robot Developer at a computer software company
The UiPath support team is there to help us to onboard stuff faster. It helps us achieve our business objectives...
Read full review of UiPath »
Anonymous User
User at a financial services firm
The support response time is good for critical issues.
Read full review of UiPath »
Ruairi Adam
Head of Innovation and Technology at a tech services company
Support has been very good. One thing that the developers are always talking about is the social networking side of...
Read full review of UiPath »
Terry Yoo
Sr Finance BI Manager at Vulcan
Their sales and pre-sales support is very good. They've been very willing to come onsite and help us out and help...
Read full review of UiPath »
Saurabh Arya
Software Developer at a tech services company
I rate UiPath support nine out of ten. I'm impressed with them. It has a steep learning curve, but UiPath provides a...
Read full review of UiPath »
Saif Ul Islam Khan
Sr Managing Consultant at Abacus Consulting
Tech support takes time replying to queries. The more you go to the community, the more likely you will get replies....
Read full review of UiPath »
Anonymous User
User
The support of UiPath is very fast and competent.
Read full review of UiPath »
Anonymous User
User at a tech services company
Support from UiPath technical community is very good and the response time, I would like to say, is very prompt.
Read full review of UiPath »
Anonymous User
Sr Manager Operational Support at a comms service provider
It's been fantastic. It doesn't matter what time of day or anything else. We get top-notch service. It has been about...
Read full review of UiPath »
Ranjith-Kumar
Software Engineer at a tech services company
There is a good support network. Their response time is good. They will find a solution within two days.
Read full review of UiPath »
Anonymous User
RPA Developer at Speridian Technologies
The technical support team is very helpful. For anybody with a license, there is an option to raise a ticket based on...
Read full review of UiPath »
Anonymous User
Project Manager at a legal firm
The technical support is good although it can be further enhanced. By that I mean that it should have a faster...
Read full review of UiPath Process Mining »
Nancy Huff
Lead Process Analyst at ACT
We have not used UiPath technical support.
Read full review of UiPath »
Anonymous User
Program Manager at a government
We are working closely with the UiPath technical team because we are pioneering putting this infrastructure on the...
Read full review of UiPath »
Nihal Khalifa
Operations Support Sr Manager at Etisalat UAE
I think that both customer support and technical support are very good. When we have any questions or any issues, we...
Read full review of UiPath »
Anonymous User
Senior RPA Developer at a marketing services firm
All the projects are having a specific date of delivery. Everything is running parallel as we also follow an Agile...
Read full review of UiPath »
Anonymous User
Director - Enterprise Digital Solutions at a tech services company
I have not had contact with technical support.
Read full review of UiPath Process Mining »

Review 1 of 30

Technical Support

No Data Available

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