Compare ABBYY vs Datamatics

ABBYY

Based on 52 reviews.

Datamatics

Based on 4 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. Datamatics TruBot

April 2026

ABBYY Vantage vs. Datamatics TruBot

Updated: April 2026

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Datamatics TruBot

Aditya Birla Sunlife Insurance Company, IndusInd Bank

Datamatics TruCap+

ARI Global Fleet Management, Ashapura Minechem Ltd, Blue Star, BUPA, Memphis Area Transit Authority (MATA)

Popular Solutions

5 reviews

0 reviews

0 reviews

0 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Construction Company

29%

Educational Organization

11%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Lead Product Manager at a tech services company
We use ABBYY Vantage for invoice automation.
Read full review of ABBYY Vantage »
Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Iqbal-Siddique
Business Head at MCS india
I use the solution in my company to automatically collect the data from the field.
Read full review of Datamatics TruBot »
IqbalSiddique
Business Head at MCS india
We use the product for API and interface collections.
Read full review of Datamatics TruCap+ »

Review 1 of 2

Customer Service

RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
Read full review of ABBYY Vantage »
Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
Read full review of ABBYY Vantage »
Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
Read full review of ABBYY Vantage »
Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
Read full review of ABBYY Vantage »
Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
Read full review of ABBYY Vantage »
Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
Read full review of ABBYY Vantage »
AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
Read full review of ABBYY Vantage »
Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
Read full review of ABBYY Vantage »
Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
Read full review of ABBYY Vantage »
Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
Read full review of ABBYY Vantage »
Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
Read full review of ABBYY Vantage »
Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
Read full review of ABBYY Vantage »
Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
Read full review of ABBYY Vantage »
Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
Read full review of ABBYY Vantage »
Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
Read full review of ABBYY Vantage »
Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
Read full review of ABBYY Vantage »
Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
Read full review of ABBYY Vantage »
Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
Read full review of ABBYY Vantage »
Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
Read full review of ABBYY Vantage »
Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
Read full review of ABBYY Vantage »
Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
Read full review of ABBYY Vantage »
Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
Read full review of ABBYY Vantage »
Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
Read full review of ABBYY Vantage »
Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
Read full review of ABBYY Vantage »
Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
Read full review of ABBYY Vantage »
Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
Read full review of ABBYY Vantage »
AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
Read full review of ABBYY Vantage »
Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
Read full review of ABBYY Vantage »
Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
Read full review of ABBYY Vantage »
Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
Read full review of ABBYY Vantage »

Review 1 of 30

Michael Rider
CTO/ Co-Founder at a consultancy
I would evaluate the customer support as excellent, they're very responsive. Every time I've reached out to the...
Read full review of Datamatics TruBot »
Michael Rider
CTO/ Co-Founder at a consultancy
The customer service and support team are responsive. We had a great experience with them.
Read full review of Datamatics TruBot »

Review 1 of 2

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.