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it_user320607 - PeerSpot reviewer
System Engineer at a tech vendor with 1,001-5,000 employees
Vendor
We're able to manage our infrastructure of 12,000 users from a central location, although the web client, which uses HTML5, could be better.

What is most valuable?

We're able to centrally manage our infrastructure.

How has it helped my organization?

Its ability to tie into Veeam is really slick – that makes using Veeam really easy.

What needs improvement?

I'd like to see a different client. I know they are doing the HTML5 stuff with the web client, which has potential, but it could be better.

What do I think about the stability of the solution?

I think it’s great – we've never had any issues and we've been using it for a long time, about five years.

Buyer's Guide
VMware vSphere
May 2025
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the scalability of the solution?

I think it's really good, it's good for our size and for our future growth. Our company has around 12,000 users.

How are customer service and support?

I haven’t had a lot of interaction because I haven’t really needed to, but when I have they’ve been responsive and support has been good.

Which solution did I use previously and why did I switch?

No. Our parent company has Hyper-V and it’s no good.

How was the initial setup?

It’s pretty straightforward, not complex at all.

Which other solutions did I evaluate?

I would highlight compatibility with hosts, ease of use, consistency, reliability – all things that are better than Hyper-V.

What other advice do I have?

Peer reviews are significant, but you can tell the most from firsthand experience.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320598 - PeerSpot reviewer
vSphere Consultant at a tech services company with 501-1,000 employees
Consultant
It's given us automation capabilities for server provisioning and management of configurations, although the main feature suite should include those from vCloud and vRealize.

Valuable Features

It only breaks predictively.

Improvements to My Organization

  • It's saved us costs for power and cooling.
  • It's given us automation capabilities for server provisioning and management of configurations.

Room for Improvement

I'd like to see more trickle down features from vCloud/vRealize to the main feature suite.

Stability Issues

Tentatively favorable – we haven’t had a lot of outages just wary about future upgrade ability.

Scalability Issues

I would go with unknown at this point – we're kind of small, at best were medium sized, so we're not sure what our scaling needs will be. It is not close to the maximum.

Customer Service and Technical Support

Good technical support – response time was good/ average.

Initial Setup

Can be straightforward, but it can be complex, depending on the size and what you're trying to do.

Other Advice

It's easier to deploy if you have someone very knowledgeable. Use peer reviews; they're very important.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware vSphere
May 2025
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
it_user321018 - PeerSpot reviewer
Manager of Corporate Systems at a retailer with 1,001-5,000 employees
Vendor
It's a stable product, scales out well, and provides us with the ability to recover from hardware failures.

Valuable Features

DRS and vMotion are the most valuable features.

Improvements to My Organization

Recovery from hardware failures is easier than before, growth is much easier, and it's very easy to scale out.

Room for Improvement

I don’t know that I'm looking for any improvements. I'm looking to use additional features that are already out there, and different additional products that they have out there.

Stability Issues

Good – rarely have any problems.

Scalability Issues

Very easy to grow out and scale.

Customer Service and Technical Support

It depends on the issue, sometimes we call the support and talk to them but many times it's just an issue of going on to forums and see how other people are dealing with the issue.

Initial Setup

Very straightforward – no problems setting up.

Other Solutions Considered

Potential vendors have got to provide a benefit which is hopefully not an additional cost. Or, at least be able to make up for that cost somewhere else.

Other Advice

Peer reviews, are very important. I prefer to start with those before I contact the vendors.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320502 - PeerSpot reviewer
Asst. manager System Operations with 1,001-5,000 employees
Real User
Along with the features of clustering and High Availability, it's also reduced our total cost of ownership and operational time.

What is most valuable?

The clustering and High Availability features are very useful and valuable.

How has it helped my organization?

After implementing VMware alongside some HP solutions, the total ownership cost was reduced significantly, and operational time was also reduced, which resulted in increased productivity and efficiency.

What needs improvement?

Management features for multi-vendor products for complex environment need work.

For how long have I used the solution?

I have six years of core experience in design and configuring VMware solutions.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9/10.

Technical Support:

9/10.

Which solution did I use previously and why did I switch?

We started virtualization with Microsoft Hyper-V v2, but VMware products are more stable and scalable.

How was the initial setup?

It's straightforward.

What about the implementation team?

The first implementation was done by a vendor team, and after that we completed three upgrade project cycles in house.

What's my experience with pricing, setup cost, and licensing?

The cost of licensing is bit on the high side.

Which other solutions did I evaluate?

We also looked at Microsoft Hyper-V v2.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320238 - PeerSpot reviewer
Manager of Technical Support at a retailer with 501-1,000 employees
Vendor
I'm able to single-handedly manage 22 virtualized servers on one set of hosts, and the DR helps me bring systems back up.

Valuable Features

As a manager, it’s easier for management, as I don’t have a lot of physical servers with them possibly failing. I’ve been slowly getting all the servers virtualized by adding more hosts.

Improvements to My Organization

The disaster recovery solution is so much better to use, to bring systems back up. I’m one person, so I’m managing 22 servers on one set of hosts, and it’s so much easier when I can do it on just one.

Room for Improvement

I don’t think we're large enough to use it like some other firms do, so v5 is perfectly fine for me. We’re running v6 now, but we really don’t even need that.

Use of Solution

I’ve been running it for more than a year now.

Stability Issues

We have to get another host because of growth, and I had some issues with my backup software in the beginning, and since then, it’s been running great.

Scalability Issues

We’re growing only because we’re realizing that we need to switch from physical to virtuals, plus we are launching a few new products causing for new products. Now we’re going from two to three hosts. They’ve been great so far.

Customer Service and Technical Support

I would’ve said it was excellent until the last case. vSphere was running a bit slow, and the last case it took the guys weeks to get back to me. It was a minor issue. and perhaps that was why. The diagnostic logs were sent, and it took weeks before they got back to me.

Initial Setup

I had help, but I would say it was fairly straightforward. At that time, I hadn’t even been to a class, so it was very new to me.

Implementation Team

We had two vendors come in, and one was quoting a SAN that was ridiculously expensive (I don’t remember who), but the other vendor, which was BPI information systems, came in with a cheaper SAN solution, because that’s where your cost is. We ran it and we’ve had no problems. My environment’s probably smaller than an enterprise, however.

Pricing, Setup Cost and Licensing

The cost of hardware and maintenance is something we always look at. I was am one person, and it was getting too complicated to keep the physical servers running for, so we needed to switch to virtualization.

Other Solutions Considered

I reviewed Hyper-V, but everybody uses VMware. We really only looked at VMware though as consultants recommended it. I knew I wanted to go there.

Other Advice

The support could be a bit better. I would do the same thing that I do.

I don’t have a very big network because I’m so busy, but I count on my consultants and information system networks a lot. After, I’ll research a lot on the internet to back up what we’re doing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320124 - PeerSpot reviewer
System Engineer at a transportation company with 1,001-5,000 employees
Vendor
It performs reliably and performs VM snapshot consolidation well without unnecessary tweaking by me.

Valuable Features

VM snapshot consolidation. It does that extremely well.

Improvements to My Organization

Reliability, it just runs without you worrying about it all the time. I don’t have to tweak it, don’t have to really do anything. It’s easy to use as well.

Room for Improvement

I really don’t have much to complain about as we don’t need very much, so we really are happy where we are right now. However, they could do with bringing back the regular GUI.

Stability Issues

Fairly stable, doesn't crash, and does what it needs to do. It’s great.

Scalability Issues

We’ve only scaled a little bit. We’re not super large, but it definitenly is somewhat easy to scale up. The hardest part is the physical connectivity to disparate networks, which VMware can’t really control.

Customer Service and Technical Support

Excellent, it’s very smooth. You call with your problem, you get to the right person quickly, and they dive in and resolve the issue quickly. If it’s not a VMware issue, they’re very good at letting you know where the issue resides at.

Initial Setup

It’s fairly easy to set up. There’s always a little bit of a question of what comes first, the host of the virtualization of the vCenter server, but it’s not too hard to figure out.

Pricing, Setup Cost and Licensing

I’d highly likely to recommend VSphere, but the only thing that’s prohibiting the switching is cost, as it definitely is expensive.

Other Advice

We always look at responsiveness, availability, and willingness to work on a partnership when choosing a provider. I believe we continuously still look at updates, and sadly we still have some Hyper-V. It’s hard to cost justify switching over for vSphere, as Windows Data Center is just so cheap. But vSphere is definitely better if you ignore costs.

If I’ve never worked with a product, and I’m comparing apples to apples across the board, I definitely have to look at what peers are saying in helping me reach my decision.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user320115 - PeerSpot reviewer
Senior Systems Engineer at a retailer with 1,001-5,000 employees
Vendor
With it, you don’t have to go with third-party solutions as long as you have people with the ability to script within your enterprise who can create tools and access APIs.

What is most valuable?

The command line power CLI module is a great feature, but the PowerShell module is my preferred management tool.

How has it helped my organization?

The automation that it provides is the best. Also cost savings, because you don’t have to go with third-party solutions as long as you have people with the ability to script within your enterprise. Then, you can create your own tools and access APIs very easily.

What needs improvement?

That’s a difficult question because there’s so many features that have been developed but not released yet. I would like to see more workshops with training opportunities at no cost to the customer. That would be very helpful.

What do I think about the stability of the solution?

Very stable.

What do I think about the scalability of the solution?

We kind of just started off large, and kept getting larger.

How are customer service and technical support?

It’s decent. Fairly responsive, not super great but adequate.

Which solution did I use previously and why did I switch?

We were on Hyper-V, and it sucked. The manageability of vSphere far outperforms Windows Hyper-V, at least the 2008 version. VMWare is more stable, it clusters better, and is just better in general.

For me, it’s manageability. VMware offers so many different ways to manage their solution. You can use UNIX-like command-line interface to access the host, can use Pearl, you have a lot of different options at your disposal.

How was the initial setup?

I don’t know.

What about the implementation team?

We hired a consulting firm to come in and actually develop the environment when we moved from Hyper-V.

What other advice do I have?

There’s no better alternative. I would absolutely recommend vSphere. I do think that they’re the most expensive, but well worth the money.

I also think peer reviews would be an interesting way to research, as I haven’t ever encountered a site like IT Central Station before, but I can definitely see the value of moving forward with it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user321165 - PeerSpot reviewer
Network Engineer 4 at a healthcare company with 501-1,000 employees
Vendor
We're able to scale up as much as we need so long as the backend support is available, although there's no option to choose either the web or thick client.

Valuable Features

  • vMotion
  • DRS
  • HA

Improvements to My Organization

It uses less data-room space, and has lower cost and power consumption, giving us much bigger cost savings.

Room for Improvement

I wish they would maintain thick clients and web clients, so you can choose which to go with.

Stability Issues

It's great, just natural hiccups during the upgrade process, but we straightened out those issues.

Scalability Issues

It's fantastic, able to go as big as you want to go, so long as the backend and databases to support are big enough.

Customer Service and Technical Support

Used tech support for upgrades over the years, and they were good. They were better before partnering with EMC, and not a little more drawn out (ticket, open case, priorities, etc.). Don’t work with TAM.

Initial Setup

I was not involved when they did the initial setup. In a prior job, in a big environment, the setup was smooth in moving to 5.5 from 4.1

Pricing, Setup Cost and Licensing

Budget appropriately, so look at yhr infrastructure, and have no fear on the VMware side because it's a great product.

Other Advice

Nothing is perfect, and something will always have an issue.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.