We primarily use the solution as a basic antivirus. It's for protection. We centralize the management of 50 computers.
Owner
Reliable with excellent pricing and good reliability
Pros and Cons
- "I found the initial setup to be easy."
- "We'd like better UI on the management screen."
What is our primary use case?
How has it helped my organization?
The solution offers us more security and less chance of getting a virus. So far, we have had no viruses.
What is most valuable?
So far, the experience has been positive.
The pricing is good. It is very reliable.
It offers good centralized management.
The solution is scalable.
It is stable.
I found the initial setup to be easy.
What needs improvement?
We'd like better UI on the management screen. It could be a bit simplified, which would make it easier to use.
Buyer's Guide
Trellix Endpoint Security Platform
October 2025
Learn what your peers think about Trellix Endpoint Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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For how long have I used the solution?
I've used the solution for a while. I've used it for two years so far.
What do I think about the stability of the solution?
The solution has high stability. It doesn't crash or freeze. There are no bugs or glitches. The solution has been reliable.
What do I think about the scalability of the solution?
The solution has a high level of scalability. It is easy to expand as needed.
How are customer service and support?
I've never used technical support at all. I cannot speak to how helpful or responsive they would be.
Which solution did I use previously and why did I switch?
I also used Kaspersky. I used it for two years and then replaced it with McAfee.
How was the initial setup?
The setup was straightforward. I did not find the process to be complex at all.
What was our ROI?
I have not measured any ROI at this time.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. I'd rate it nine out of ten. It is quite affordable.
What other advice do I have?
I am an end-user.
I'm using the latest version of the solution.
The pricing has been very useful so far. I'd rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Client Engineer at KSB
An endpoint security solution with a valuable threat prevention feature
Pros and Cons
- "I like trap prevention DNS and threat prevention."
- "I would like to have the ability to have more control over the deployment in the next release. If you have this console in the cloud, you cannot make pilot groups for deploying the agents. We only have the current group. So, as soon as you inject the software, it will go directly into production, which doesn't work for us. We need to build up pilot groups slowly. We already requested to have this feature on the cloud, and we are still waiting."
What is our primary use case?
We use Trellix Endpoint Security for pattern-based scanning. We use it on all our handsets. We also use it for behavior-based adaptive threat prevention; it's a solution that will recognize malicious behavior.
What is most valuable?
I like trap prevention DNS and threat prevention.
What needs improvement?
I would like to have the ability to have more control over the deployment in the next release. If you have this console in the cloud, you cannot make pilot groups for deploying the agents. We only have the current group. So, as soon as you inject the software, it will go directly into production, which doesn't work for us. We need to build up pilot groups slowly. We already requested to have this feature on the cloud, and we are still waiting.
For how long have I used the solution?
I have been working with Trellix Endpoint Security for about 15 years.
What do I think about the stability of the solution?
Trellix Endpoint Security is mostly stable. I haven't had any false positives in the last few years.
On a scale from one to ten, I would give stability a nine.
What do I think about the scalability of the solution?
Trellix Endpoint Security is very scalable. Our company has three users, but we have more than 3000 devices.
How are customer service and support?
Technical support is good, and that's an important thing to have. They are very helpful and care about our needs. The best thing is that they speak German, and we can talk to them naturally in our language.
How was the initial setup?
The initial setup is quite straightforward.
What other advice do I have?
Trellix Endpoint Security is best suited for large companies. I would tell potential users to find an excellent partner to configure and build a basic policy setup. A third-level contact is also essential if it's not part of your daily responsibility.
On a scale from to ten, I would give Trellix Endpoint Security a nine.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Trellix Endpoint Security Platform
October 2025
Learn what your peers think about Trellix Endpoint Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,019 professionals have used our research since 2012.
General Manager at a tech services company with 11-50 employees
The central management console is powerful.
Pros and Cons
- "The central management console is powerful. You can manage endpoints, DLP, encryption, and all the other features from a single console."
- "Trellix lacked email protection when it was a McAfee product. They added this feature during the merger with FireEye, but it hasn't been fully integrated. The core features will be integrated into the next release. FireEye has several solutions for EDR and sandboxing."
What is our primary use case?
We use Trellix to secure our customers' endpoint devices and the cloud. It was a McAfee solution before the Trellix acquisition. Trellix has a full portfolio for local and cloud protection. McAfee MVISION products are managed on the cloud, but some customers need an on-premise local management console.
What is most valuable?
The central management console is powerful. You can manage endpoints, DLP, encryption, and all the other features from a single console.
What needs improvement?
Trellix lacked email protection when it was a McAfee product. They added this feature during the merger with FireEye, but it hasn't been fully integrated. The core features will be integrated into the next release. FireEye has several solutions for EDR and sandboxing.
For how long have I used the solution?
I have used Endpoint Security for more than 10 years.
What do I think about the stability of the solution?
I rate Trellix nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Trellix 10 out of 10 for scalability.
How are customer service and support?
I rate Trellix support nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have always used McAfee, but I know a little about Symantec. I used it more than a year ago.
How was the initial setup?
I rate Trellix seven out of 10 for ease of setup. It is a complex tool, but you can use many of the new features while you're installing it. The deployment time varies depending on the number of endpoint accounts and how the client is distributed. It typically takes less than a day for a large enterprise. If nothing goes wrong, you can finish in a few hours. One person is enough to deploy and maintain it.
What's my experience with pricing, setup cost, and licensing?
I rate Trellix five out of 10 for affordability. It isn't cheap, but not expensive.
What other advice do I have?
I rate Trellix Endpoint Security nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
CyberSecurity Engineer at a government with 501-1,000 employees
Scalable and quickly deployable, but they should try moving away from the signature-based model
Pros and Cons
- "It can be deployed quickly, and it's scalable. Those are the two advantages of it."
- "Trying to move away from the signature model for antivirus and malware blocking is something that would be nice. Instead of having to update every day, which is signature-based, moving to more of a kernel or architecture-based model would probably be beneficial."
What is our primary use case?
It covers the AV and malware security piece.
How has it helped my organization?
It's mainly for compliance. In terms of products in the market, it's probably not the best, but it's the one that is already paid for under the corporate buy. It basically checks the box that we're doing malware threat prevention and antivirus protection.
What is most valuable?
It can be deployed quickly, and it's scalable. Those are the two advantages of it.
What needs improvement?
Trying to move away from the signature model for antivirus and malware blocking is something that would be nice. Instead of having to update every day, which is signature-based, moving to more of a kernel or architecture-based model would probably be beneficial.
For how long have I used the solution?
It has probably been about a year since we rolled it out.
What do I think about the stability of the solution?
There are no issues. They continue to put out updates weekly or daily. The platform seems to be fairly mature.
What do I think about the scalability of the solution?
It's definitely scalable.
How are customer service and support?
Their tech support is average.
How was the initial setup?
It's pretty straightforward. It can be automated from the central ePolicy orchestrator server. So, the installation is fairly easy because you can automate it with the deployment of your virtual machines and things like that.
What's my experience with pricing, setup cost, and licensing?
I would rate it a three out of five in terms of cost.
What other advice do I have?
I would rate it a seven out of ten. That's mainly because it seems like there are additional security features that could be built into it, or from the signature-based model, it could move to a different model.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Engineer at Trends and Technologies, Inc
Great ePolicy orchestrator, seamlessly expands, and offers good reliability
Pros and Cons
- "It's very stable and reliable."
- "Looking at the current ePolicy orchestrator, and the transition of most vendors to the cloud, they need to do an improvement with the current dashboard or the overall aesthetic of their GUI."
What is our primary use case?
We primarily use the solution for endpoint security.
What is most valuable?
One of the strengths of McAfee in general, not only in the Endpoint, is the ePolicy orchestrator. It's a single management platform for all the solutions and also a single agent. From my experience, with all other products, it becomes easy to use with multiple deployments.
With McAfee, what you do is you just upload and download some packages for specific features. For example, with endpoint security, you get only the four features, the firewall, web control, the ATP, and then threat prevention. Should the client would want an additional feature, for example, device control, full-blown DLP, or application control, then we can add the packages for that and then easily deploy it with the client.
What needs improvement?
Looking at the current ePolicy orchestrator, and the transition of most vendors to the cloud, they need to do an improvement with the current dashboard or the overall aesthetic of their GUI. They need to just keep up with the current trends. It's still a bit old-looking. That said, with the CASB, their other solutions their cloud solutions, they're already on the way with that. They are working on improving things.
The initial setup can be a bit difficult.
They should offer further application control. The way of doing the application control is based on an inventory scan. It would be great and it would be at par with other solutions if they would be able to improve that into a category-based application control.
For how long have I used the solution?
I've used the solution for about three years.
What do I think about the stability of the solution?
McAfee is one of my favorites. It's very stable and reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
We have been able to scale. For example, a client who wanted to migrate their on-premise solution and then move to the cloud found it to be pretty straightforward. With things like this, there is still room for improvement and there can be trouble doing that. However, with the experience that I had during the migration, it was pretty smooth and seamless.
How are customer service and support?
I haven't had any experience with technical support. I'm working as a presales engineer, however, I have colleagues who've had a few experiences with McAfee technical support. Usually, it's all about clarifications around the licensing or loading of the license. For example, we have had experiences with the license already loaded to the client's account and we haven't received the email yet. When that happens, we have no way of accessing the account of the client. In those instances, we'd reach out to support. Beyond that, we don't really need help.
Which solution did I use previously and why did I switch?
I have experience with Trend Micro, Sophos, and McAfee.
The main difference is their single solution. There's one single pane of glass you're looking at which gets easier with the maintenance. The utilization is also great. It takes away the customer of having to deal with problems with the utilization. There's a balance between the performance of the agent as well as the operation of the client. You won't hear a client complaining that a McAfee solution.
The threat intelligence with respect to endpoint security is great too. With the threat intelligence and McAfee having been in the industry for so long, it has a better capability of protecting our endpoints.
How was the initial setup?
For the setup, if you're not familiar with it, it can be a challenge. From my experience, when I just started working with McAfee, it was really hard to understand how the policies work, how the policies should be implemented and how would you assign them to certain groups. If you're just getting started, it's hard. However, if you're already familiar with how policy creation works and how you're supposed to assign it to certain groups or certain users, then it becomes easier over time.
For every 100 users, one person is enough in terms of handling maintenance tasks. Management is easy as you can manage everything from a single pane of glass. It doesn't require a lot of manpower.
What's my experience with pricing, setup cost, and licensing?
If you look from the Gartner perspective, and if we're only looking at the leaders' quadrant, McAfee is around five out of five in terms of price affordability. Among all other solutions, it has really a reasonable price. If you look at the entire Magic Quadrant, not only the leaders' quadrant, McAfee is even better. There are other solutions that have a more reasonable price, however, it also comes at the cost of the quality that we're offering.
What other advice do I have?
I'm a reseller and solutions provider.
It can be deployed in a virtualized environment or on the cloud. It depends on the client's requirements. I typically recommend the SaaS environment, however, in the Phillippines, it's mostly on-premises still. In that case, we may use a virtualized or physical server.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
CEO at a tech services company with 1-10 employees
Central management that enhances endpoint protection with helpful support
Pros and Cons
- "The EPO, the ePolicy Orchestrator, is the best endpoint protection central management system."
- "The detection and response capabilities need to be improved."
What is our primary use case?
We use Trellix Endpoint Security for endpoint protection, including virus protection for desktops, laptops, and servers. The solution includes special dedicated modules, such as those for Microsoft SharePoint security.
How has it helped my organization?
Trellix Endpoint Security helps us support and secure a large number of endpoints efficiently. We have a lot of installations, supporting up to twenty thousand endpoints. With the central management system EPO, it has significantly improved our ability to manage security across these devices.
What is most valuable?
The EPO, the ePolicy Orchestrator, is the best endpoint protection central management system.
Trellix Endpoint Security has a lot of special small modules that I like very much, such as access protection, adaptive threat prevention, exclusion capabilities, and logging capabilities. Together with disk encryption or file encryption, it provides a comprehensive solution.
What needs improvement?
The detection and response capabilities need to be improved. The product is not sharp enough in catching viruses, and we often have to use additional components alongside the pure endpoint security. Symantec, for example, might be better in this area.
For how long have I used the solution?
We have been working with Trellix Endpoint Security for about 20 years.
What do I think about the stability of the solution?
The stability of the solution is very high, I'd rate it around eight or nine out of ten.
What do I think about the scalability of the solution?
Scalability is high; I'd rate it 20 out of ten if possible.
How are customer service and support?
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix, particularly with account migrations, but generally, support has been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Fortinet Endpoint Management, Symantec, Kaspersky, Check Point, and others. Among these, I find that the EPO system of Trellix is the best.
How was the initial setup?
I like the initial setup very much because Trellix Endpoint Security has a lot of special small modules and configurations. It's flexible and allows for detailed customizations.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is correct and justified for the value it provides.
What other advice do I have?
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Business at Variyas Labs Pvt Ltd
Has automated software updates and operates independently without any integration needs
Pros and Cons
- "The product can be installed in almost any environment"
What is our primary use case?
Trellix Endpoint Security is a cloud-based solution in which all the servers are installed with a McAfee Trellix agent, and that agent manages the server for any potential damage or threat.
What is most valuable?
It's crucial to always keep the antivirus and anti-malware software updated, which is implemented automatically by the agent of Trellix Endpoint Security. The agent, as part of the solution, continuously monitors the system and transmits data to the central server, where the latest antivirus definitions and remedy features are implemented across the systems.
For how long have I used the solution?
I have been using Trellix Endpoint Security for a year.
What do I think about the stability of the solution?
The solution is stable enough and implements monitoring requirements effectively. In some applications, it has been found that the solution can make a system lag in pace and thus impact the performance. If the aforementioned scenario occurs, then an administrator needs to run a benefits vs. risks analysis to decide whether to continue with the antivirus or not.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten. The product can be installed in almost any environment, you just need to purchase a license and install the product. The licenses should be procured as per the user needs.
How are customer service and support?
For a paid version of Trellix Endpoint Security, satisfying customer support can be experienced.
How was the initial setup?
The setup of Trellix Endpoint Security is extremely easy. The deployment process involves installing an agent on the system. The moment the antivirus agent's service commences, it immediately connects to the central server and becomes completely operational.
The website of Trellix Endpoint Security conveys a deployer about which agent should be used as per the operating system; if it's Windows, then the Windows agent needs to be installed.
What other advice do I have?
There is an international virus database and all products like Trellix Endpoint Security have to sync the virus definition data with the international database. As part of the vulnerability assessment, the antivirus software developing companies have to keep their data synced with the centralized database.
Whenever any vulnerability or an attack is identified, immediately a vulnerability report is generated and uploaded. Following the aforementioned incident, all the antivirus companies immediately update their virus eradicating tools so that new or unknown attacks can be easily mitigated. New viruses, Trojans, or attacks are being invented and circulated all the time, so companies have to consistently keep updating their system.
The antivirus agent keeps running and analyzing the system it's installed in, but there is no effective data regarding the analysis or detection. For instance, suppose a virus intervened in your system at 12:00 AM and immediately it was detected, then you can claim the antivirus solution to be the most effective.
I would definitely recommend that others use Trellix Endpoint Security; in an enterprise environment, they must have an antivirus, including the local and remote systems, if used. I would overall rate Trellix Endpoint Security as nine out of ten. The solution doesn't need to be integrated with other tools to function effectively.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy Director, Research at NACA
Provides efficient integration features, but it could be flexible to use
Pros and Cons
- "The platform’s most valuable features are ease of use, integration, and deployment."
- "The product could be flexible and offer better pricing."
What is our primary use case?
We use the product to provide system security for shared data on the network.
What is most valuable?
The platform’s most valuable features are ease of use, integration, and deployment.
What needs improvement?
The product could be flexible and offer better pricing. They should make it free, open-source software.
For how long have I used the solution?
We have been using McAfee Endpoint Security for ten years.
What do I think about the stability of the solution?
The platform is stable.
What do I think about the scalability of the solution?
The platform is scalable. A minimum of five licenses are required for ten executives.
How are customer service and support?
Our IT team requires deployment assistance from the product’s technical support team.
How was the initial setup?
The initial setup process is easy if you have the required technical skills. It takes 30 minutes to complete. A team of around 20 technicians is involved in the deployment.
What about the implementation team?
We implement the product with the help of our technical staff.
What's my experience with pricing, setup cost, and licensing?
We pay for the product’s license. They should reduce the cost or make it free, open-source software.
Which other solutions did I evaluate?
We evaluated three vendors. We decided to go to McAfee Endpoint Security for better availability, ease of use, and deployment.
What other advice do I have?
I recommend McAfee Endpoint Security to others and rate it a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: October 2025
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