Sophos Central Reviews

We oversee the management of our wireless deployment through Sophos Central. Additionally, we handle the deployment of antivirus software for servers, users, and other devices.

The advantage of central management, particularly in antivirus management, is that I don't need to go to each user individually. Instead, I can handle everything from a single console, making it a unified and streamlined process.

I have been using it for approximately three years.

It provides impressive stability capabilities. I would rate it nine out of ten.

We never scaled it up.

We never submitted any tickets or reached out to technical support. The documentation proved to be helpful, enabling us to set everything up without external assistance.

The initial setup was moderately straightforward, around six or seven out of ten on the complexity scale. While it wasn't overly complicated, the multifactor authentication posed a challenge initially.

For the deployment, I received an email containing a link with step-by-step instructions to follow. That's all there was to it, and it was successfully completed by two individuals.

The pricing is highly affordable, with no additional costs. We renewed our annual license for the wireless component. I would rate it one out of ten.

Overall, I would rate it eight out of ten.

Public Cloud

I mainly use Sophos Central to keep our clients' digital world safe. I focus on three main things: making sure emails are protected, managing the firewall, and handling endpoint protection to stop viruses and other threats on devices. These are my key areas, but I'm also familiar with other parts of Sophos' tech to ensure our clients have solid overall security.

Sophos Central made it easier to manage the multitude of Sophos Solutions currently in the market. It easy to switch between different products to quickly address alerts or make policy changes.

The best thing about Sophos Central is how it brings all its security solutions together in one place. It is like having a control center for everything. Since Sophos has been doing this for a while and has many tools, having them all in one platform makes my job a lot simpler. It beats jumping around different tools all the time. Having it all in one spot is a game-changer.

One area that could use some work in Sophos Central is the user experience. Despite the continuous improvements, the user interface could be more intuitive and user-friendly. It feels like there is still room to make it smoother and simpler for users to navigate and manage security settings.

I have been using Sophos Central for ten months.

In terms of stability, Sophos is generally solid and robust. However, during significant system updates or internal migrations by the Sophos team, there can be some shakiness. Overall, the solution has been reliable with minimal downtime or performance issues. I would rate its stability at a nine out of ten.

I would rate the scalability of Sophos Central as an eight out of ten. In my experience, if a client needs to scale up, like adding more licenses to protect additional devices, it is a relatively smooth process. Communication with the Sophos team and getting things in order doesn't take too long. So, in terms of scalability, it has been quite effective in adapting to changing needs. There are eight to ten users within our organization.

I would rate the support as a six out of ten. They do respond when necessary, but it seems like they are often busy. While they are continuously improving their technology, there are times when they don't respond promptly. If they don't reply immediately, it usually takes them until the next day to get back to you. There is room for improvement in terms of responsiveness, but they eventually address the issues.

Neutral

We previously used IBM Reaqta now formally known as IBM Security QRadar EDR for our endpoint protection and response. We always had Sophos Central but made the switch not too long ago.

The initial setup of Sophos Central depends on the specific technology being implemented. For software-based solutions like Intercept X or email protection, it is generally straightforward, with the bulk of the work handled by the software agents. However, if something goes unplanned, it may require a bit more technical know-how to troubleshoot. On the other hand, setting up hardware like firewalls varies based on deployment methods, each with its own challenges. It can be more complex, requiring a good understanding of deployment methods to navigate through the setup process. All in all, the ease or difficulty of the setup depends on the specific technology and deployment approach. The deployment time for Sophos solutions varies based on the type of technology. In my experience, it usually takes about three to five days to complete the installation and configuration for a hardware-based solution.

Sophos solutions are generally affordable, especially considering that we manage them in South Africa and Africa at large. The pricing is particularly favorable for software-based solutions, while the hardware side can be a bit more challenging. Overall, for software-based Sophos solutions, the pricing is reasonable and not overly expensive.

My advice for those looking into using Sophos Central for the first time would be to invest time in training. Sophos, particularly through its partner program, offers training courses for most of its solutions. From my experience, these courses are comprehensive, self-explanatory, and often include practical labs. Some are free, and some may have a cost, but they provide valuable material and hands-on experience. For newcomers, I highly recommend going through these training sessions to navigate the maze of Sophos solutions effectively. Overall, I would rate Sophos Central as an eight out of ten.

On-premises

We use Sophos Central for endpoint solutions for our customers. We deploy the endpoint on all end machines and manage everything from Sophos Central.

Sophos Central is a good and easy-to-manage product. It is compatible with all the versions, like iOS and MacBook. Whenever we configure any kind of policy we are setting, it immediately takes effect on all end user's devices. Sophos Central is an easy-to-use and easy-to-deploy solution.

Whenever a customer installs a Sophos Central agent on the end-user system, their system becomes slow.

I have been using Sophos Central for more than four to five years.

I rate Sophos Central a six out of ten for stability.

I work with many customers and have deployed Sophos Central for 10 to 15 customers.

I rate Sophos Central a seven or eight out of ten for scalability.

The solution's technical support is good.

Other than Sophos Central, I work with other solutions like Kaspersky and McAfee.

The solution’s initial setup is very easy.

The solution was deployed within ten days for 3,000 users.

Sophos Central is an affordable solution that any mid-level customer can buy.

Sophos Central is deployed on the cloud infrastructure provided by Sophos.

Overall, I rate Sophos Central an eight out of ten.

It acts as a central management platform that connects to all our mobile devices and laptops.

One of the standout features is its highly detailed and user-friendly graphical interface. In comparison to other device control software I've used, it provides a comprehensive and intuitive dashboard, and I can easily locate the information I need within the software by accessing the built-in help feature. Even users who are not familiar with Sophos can navigate the dashboard with ease.

Having a mobile app for Sophos Central would be a highly valuable addition. With the current hybrid work environment and travel requirements, having a mobile solution would greatly improve our ability to access and navigate Sophos Central on the go, enhancing the overall user experience and making it a more portable solution.

I've been working as an infrastructure engineer at my current organization for the past two years, but the organization has been using Sophos Central for about three to four years now.

Overall, it's a reliable and stable product.

It is indeed a scalable product. Whenever we required specific features or solutions, we engaged with Sophos sales and our trusted third-party provider. They have been instrumental in helping us scale up our existing solutions, whether it's related to firewalls, networking, or other technical aspects. The ease of scalability has been a notable benefit, allowing us to adapt to our evolving needs effectively. We have approximately two hundred users working with it.

The support service has been of good quality in my experience.

Our company primarily focuses on providing training services, with a specialization in firewall training. Our journey with Sophos began when we initially acquired Sophos firewalls. Subsequently, as we sought a comprehensive solution for managing various devices, including laptops, computers, and mobile devices used by our employees, we discovered Sophos Central Dashboards. This product offered the device control and management features we needed, complementing our existing use of Sophos UTM and firewalls.

The initial setup was relatively straightforward, and I found it to be less challenging compared to configuring other server software. I attribute this ease of setup to the well-structured and easy-to-follow documentation provided.

It's not considered a cheap solution and falls more in the moderate pricing category.

I would recommend exploring alternative solutions and assessing them to determine if Sophos Central is the right fit for your needs. While there may be other options available that could potentially be simpler, I still believe that Sophos is a strong choice. It has proven to be relatively easy to both install and configure, making it a viable and convenient option. Overall, I would rate it six out of ten.

On-premises

We use the solution to protect our network.

The policies and the management of the services and computers are valuable features. The product is easy to use. It is flexible and simple.

The solution must provide a separate app for Tamper Protection. Now, we have to go to Sophos Central to look for the station and take the passwords to disable the antivirus for PC maintenance. If we had an app where we could get the Tamper Protection password for admins, we could work more easily with it. It would be easier for administrative purposes to have a universal app where I can see all my stations with the Tamper passwords.

I have been using the solution for four to five years.

We have had no issues with the tool’s stability. It runs well. We can see all the problems on Sophos Central and correct or fix them.

The tool is scalable. The only thing we have to do is talk to our partner to buy more licenses, and we get the licenses one day later. About 25 people use the solution in our organization.

Before Sophos Central, we used Avira. It had a management center similar to Sophos Central. Sophos is better. Avira doesn't support networks anymore. Avira only serves private people. That is why we moved to Sophos.

The product is easy to install. The deployment takes a few minutes per station. I just double-click on the setup, and everything works on its own. The solution is cloud-based. It is easy to maintain. One person is enough to maintain the tool.

The solution is moderately expensive. We pay the licensing fee every three years. There are no additional costs associated with the product.

Overall, I rate the tool a ten out of ten.

We use Sophos Central for endpoints on Android and iOS, shared endpoint servers, email servers, phishing campaigns, and mobile device management.

Since the last review, Sophos Central has seen significant improvements. The claw back features for email, improved detection systems for phishing and malicious mail, and unique features for compliance assessment have enhanced organizational compliance visibility. Additionally, the anti-virus signatures are regularly updated, ensuring that anti-virus capabilities remain effective.

The phishing campaign training could be more engaging with real-life scenarios. Customization of campaign templates would be beneficial. While Sophos Central excels in detecting malicious attachments, Microsoft offers superior capabilities in this area. Enhancements in email detection would be advantageous, particularly for small to medium industries.

I have been using Sophos Central for over eight years.

The deployment process for Sophos Central is smooth and not complicated. Even without expertise, we have successfully implemented the solution without issues.

I would rate the stability of Sophos Central as nine out of ten, acknowledging room for growth.

I would also rate the scalability of Sophos Central as nine out of ten.

Sophos Central's technical support is excellent, always available, and responsive. The support team is swift in their responses and very helpful.

Positive

While I have worked with other vendors, I have not explored other options in the past eight years due to my satisfaction with Sophos Central.

The initial setup of Sophos Central is straightforward, involving no complicated steps.

Being a not-for-profit organization, we find Sophos Central's pricing reasonable without specific knowledge of the cost.

Customization, particularly in phishing campaigns and training, would enhance the user experience. Outdated training materials should be updated with real-life scenarios to highlight the impacts of phishing campaigns. For the overall solution, I give Sophos Central a rating of nine out of ten.

Public Cloud

Amazon Web Services (AWS)

It is very useful to deploy policies centrally and monitor the status of our appliances, especially given that we are the main branches. With Sophos Central, you can centrally manage and deploy security policies and updates, saving time and eliminating the need for the technical team to travel to each branch individually.

The product needs to improve monitoring since it gives false positives. It needs also to improve pricing. 

I have been using the product for four years. 

Sophos Central is stable. 

Sophos Central is scalable. My company has 300-400 users. 

We contact our partner for support. 

Sophos Central's deployment is easy and takes one month to complete. 

Our three in-house resources and one partner resource managed the deployment. 

Pricing is on a device basis. 

I rate the solution an eight out of ten. 

We use Sophos Central to manage Sophos Endpoint integration and Sophos Firewall.

The platform provides smart integration between Sophos Endpoint and Firewall. It is easy to manage and configure. We do not require any technical assistance for integration. We can execute the process with the help of activation code.

There could be more integration included in the product.

I rate Sophos Central's stability a ten out of ten.

Sophos has a helpful support team. However, we have never contacted them.

The initial setup process of the cloud solution is easy. It is a two to three-step implementation and takes an hour to complete.

I rate Sophos Central a ten out of ten. I recommend it to others as it enables users to work with Sophos Endpoint and Firewall. We can manage the operation through one dashboard.