Sophos Central Reviews

I use the solution in my company for endpoint security of our servers, especially in our workspaces where we have many devices, like laptops and PCs. Basically, my company's customer uses Sophos Central for endpoint security in their company, where I manage and install the tool to support around 1000 to 2000 laptop pieces in Indonesia.

I think that in Indonesia, many companies don't use cloud services because there are problems with the internet connections. Sophos Central is a product that is available on the cloud, so it is safer than the on-premises version. When it comes to the on-premises version of the product, users may have to face a lot of scenarios where they have to deal with damaged computers and server crashes. My company can shift access with the help of a phone or laptop from anywhere or any location with Sophos Central's cloud version, allowing everyone to access the servers centrally, but it is not something that is possible with the on-premises version. For me, the product is easy to use.

Sophos Central is not available in small packages in Indonesia. I think Sophos Central needs to be made available in a smaller package because the problem in Indonesia is that there is no good internet connectivity.

I have so much trouble with the tool in Indonesia since the internet connection is bad, so it is difficult to reach the Sophos Central server or get connected to the server. Sophos Central can give better features to help establish a better connection between the server and a client.

I have been using Sophos Central for around five years. My company has a partnership with Sophos. I work as a distributor of the product in Indonesia.

In Indonesia, Sophos Central is the first choice that comes to my mind if my customers need an endpoint security product.

The tool is deployed on 2000 devices.

I deal with my companies where the employee count ranges from 1000 to 4000

I have experience with the product support team in Indonesia. The solution's technical support was very good and communicative, which were factors that helped me resolve my problems.

The product's initial setup phase was easy.

In one of the cases where I had to take care of around 1000 installations, I initially built a dummy for the on-premises version, after which I collected updates on the on-premises version, post which the PCs and laptops can download or update it from the main server, which is an easy process.

The solution is deployed on a private cloud.

The solution can be deployed in an hour or two. The problem during the deployment phase can only arise due to some internet connectivity issues. If a company has a good internet connection, then the deployment process takes less time.

In my opinion, it is not a very pricey product. The product is not expensive.

The tool has improved our company's ability to monitor network health and security.

I recommend the solution to others who plan to use it because it is one of the best and the point security solutions available on the cloud for me. The product is also easy to use, install, control, and manage.

I have used the product's automated threat response feature. With the help of the automated threat response feature, I can get a report and track malware and services.

I rate the overall tool a nine out of ten.

My organization uses the solution because it is user-friendly, available at a low cost, and needs low-cost maintenance for the company's customers to use and modify a single console in different branch locations so that you can handle many branches with a single sign-in on the tool.

The product's best features are its antivirus scanning, vulnerability scanning, web filtering, and application control, including the tool's ability to offer characteristics like peripheral device control. The product has many features to protect our organization's sensitive details.

I did not find any particular area where improvements are required in the product. Improvements are needed in Sophos Central from the agent side, especially in the area of tokens when selling and uninstalling during a change of products owing to security reasons. The ability to randomly use the initial passcode provided by Sophos Central needs changes. The tamper protection password is an area with certain shortcomings where improvements are required. If users forget the tamper protection password, then it is not possible to uninstall the agent, after which they have to use the removal tool from the agent side, during which I do not have the ability to create another setup.

I have been using Sophos Central for five years. I am an end-user of the tool.

I haven't faced any issues with the product during the five years that I have used it. The product is good, and I would recommend it to my organization's customers or vendors. My company can synchronize the antivirus and firewall we use with Sophos Central and use it globally from wherever we want since it offers its users a centralized console and cloud console.

Previously, I worked in a product support company where we supported each product our clients preferred, starting from installation, organization, and implementation, and troubleshooting at an L1 and L2 level with the help of Sophos Central.

I contacted the product's technical support for some of the organization's issues. Once, a person who was taking care of the Sophos Central console completely changed the console's password, so I contacted the tool's technical team to change the administrator passcode, which took around three to four working days. When my company faced the aforementioned issue related to passwords, Sophos Central was not able to change the password immediately. As a customer, if someone has hacked my console's password, then I won't be able to log in to the cloud of Sophos Central, especially in cases where it shows a different email address and the registered user's email address is different. The priority has to be to ensure that my organization changes the email address and the phone number in the product to the ones that were used when we obtained the licenses, which can be re-registered later if needed. The main issue revolves around the fact that Sophos Central takes around three days to register the new email address and to create a new password ID at a channel account manager level.

I rate the technical support a ten out of ten.

Positive

The product's initial setup phase is easy and user-friendly. There is nothing difficult when it comes to Sophos Central because it is a completely user-friendly product with a user-centric GUI mode that allows users to configure anything in the solution easily.

The solution is deployed on the cloud and on an on-premises model.

Though I don't know the exact price of the product, I know that the tool is worth the money.

I recommend the product to those who plan to use it. The security part offered by the product is strong, especially when compared to other products like Trend Micro or CrowdStrike. Sophos Central is a very helpful tool since users can't delete or modify agents without administrator permission. With the product, when there are constant changes in the tamper protection password, some users are unable to uninstall the agent from the users' end. Sophos Central's console can be configured from anywhere, especially in the cloud. On an on-premises model or in the cloud, users can use the synchronization capabilities of the tool.

I have five years of experience with the product, and I haven't seen any compromises made in the product's quality.

I rate the overall solution a ten out of ten.

I mainly use Sophos Central to keep our clients' digital world safe. I focus on three main things: making sure emails are protected, managing the firewall, and handling endpoint protection to stop viruses and other threats on devices. These are my key areas, but I'm also familiar with other parts of Sophos' tech to ensure our clients have solid overall security.

Sophos Central made it easier to manage the multitude of Sophos Solutions currently in the market. It easy to switch between different products to quickly address alerts or make policy changes.

The best thing about Sophos Central is how it brings all its security solutions together in one place. It is like having a control center for everything. Since Sophos has been doing this for a while and has many tools, having them all in one platform makes my job a lot simpler. It beats jumping around different tools all the time. Having it all in one spot is a game-changer.

One area that could use some work in Sophos Central is the user experience. Despite the continuous improvements, the user interface could be more intuitive and user-friendly. It feels like there is still room to make it smoother and simpler for users to navigate and manage security settings.

I have been using Sophos Central for ten months.

In terms of stability, Sophos is generally solid and robust. However, during significant system updates or internal migrations by the Sophos team, there can be some shakiness. Overall, the solution has been reliable with minimal downtime or performance issues. I would rate its stability at a nine out of ten.

I would rate the scalability of Sophos Central as an eight out of ten. In my experience, if a client needs to scale up, like adding more licenses to protect additional devices, it is a relatively smooth process. Communication with the Sophos team and getting things in order doesn't take too long. So, in terms of scalability, it has been quite effective in adapting to changing needs. There are eight to ten users within our organization.

I would rate the support as a six out of ten. They do respond when necessary, but it seems like they are often busy. While they are continuously improving their technology, there are times when they don't respond promptly. If they don't reply immediately, it usually takes them until the next day to get back to you. There is room for improvement in terms of responsiveness, but they eventually address the issues.

Neutral

We previously used IBM Reaqta now formally known as IBM Security QRadar EDR for our endpoint protection and response. We always had Sophos Central but made the switch not too long ago.

The initial setup of Sophos Central depends on the specific technology being implemented. For software-based solutions like Intercept X or email protection, it is generally straightforward, with the bulk of the work handled by the software agents. However, if something goes unplanned, it may require a bit more technical know-how to troubleshoot. On the other hand, setting up hardware like firewalls varies based on deployment methods, each with its own challenges. It can be more complex, requiring a good understanding of deployment methods to navigate through the setup process. All in all, the ease or difficulty of the setup depends on the specific technology and deployment approach. The deployment time for Sophos solutions varies based on the type of technology. In my experience, it usually takes about three to five days to complete the installation and configuration for a hardware-based solution.

Sophos solutions are generally affordable, especially considering that we manage them in South Africa and Africa at large. The pricing is particularly favorable for software-based solutions, while the hardware side can be a bit more challenging. Overall, for software-based Sophos solutions, the pricing is reasonable and not overly expensive.

My advice for those looking into using Sophos Central for the first time would be to invest time in training. Sophos, particularly through its partner program, offers training courses for most of its solutions. From my experience, these courses are comprehensive, self-explanatory, and often include practical labs. Some are free, and some may have a cost, but they provide valuable material and hands-on experience. For newcomers, I highly recommend going through these training sessions to navigate the maze of Sophos solutions effectively. Overall, I would rate Sophos Central as an eight out of ten.

It acts as a central management platform that connects to all our mobile devices and laptops.

One of the standout features is its highly detailed and user-friendly graphical interface. In comparison to other device control software I've used, it provides a comprehensive and intuitive dashboard, and I can easily locate the information I need within the software by accessing the built-in help feature. Even users who are not familiar with Sophos can navigate the dashboard with ease.

Having a mobile app for Sophos Central would be a highly valuable addition. With the current hybrid work environment and travel requirements, having a mobile solution would greatly improve our ability to access and navigate Sophos Central on the go, enhancing the overall user experience and making it a more portable solution.

I've been working as an infrastructure engineer at my current organization for the past two years, but the organization has been using Sophos Central for about three to four years now.

Overall, it's a reliable and stable product.

It is indeed a scalable product. Whenever we required specific features or solutions, we engaged with Sophos sales and our trusted third-party provider. They have been instrumental in helping us scale up our existing solutions, whether it's related to firewalls, networking, or other technical aspects. The ease of scalability has been a notable benefit, allowing us to adapt to our evolving needs effectively. We have approximately two hundred users working with it.

The support service has been of good quality in my experience.

Our company primarily focuses on providing training services, with a specialization in firewall training. Our journey with Sophos began when we initially acquired Sophos firewalls. Subsequently, as we sought a comprehensive solution for managing various devices, including laptops, computers, and mobile devices used by our employees, we discovered Sophos Central Dashboards. This product offered the device control and management features we needed, complementing our existing use of Sophos UTM and firewalls.

The initial setup was relatively straightforward, and I found it to be less challenging compared to configuring other server software. I attribute this ease of setup to the well-structured and easy-to-follow documentation provided.

It's not considered a cheap solution and falls more in the moderate pricing category.

I would recommend exploring alternative solutions and assessing them to determine if Sophos Central is the right fit for your needs. While there may be other options available that could potentially be simpler, I still believe that Sophos is a strong choice. It has proven to be relatively easy to both install and configure, making it a viable and convenient option. Overall, I would rate it six out of ten.

The Central manager oversees multiple client sites, with one of them being located in Colombo. Once accessed, this entry point enables management of both virtual and physical environments across all three sites from a single interface.

Utilizing Sophos Central for endpoint security management for our customers, we've installed it for a client with three sites. Within this client, there are four companies under the same group. With Sophos Central, we can seamlessly communicate between the separate locations of these companies, such as Company 1, Company 2, and so forth.

Sophos Central has enhanced our client's organization's threat detection and response capabilities significantly. The solution requires minimal resources, with very low data usage, ensuring minimal impact on daily operations. It swiftly identifies advanced threats, with zero data loss during testing, and enables easy deduction of other potential threats.\

The Central interface greatly simplifies the management of our security policies and procedures. It's remarkably straightforward and intuitive, making it easy to understand and navigate quickly. I've personally noticed this simplicity reflected in the ease with which others grasp it. Once guided through the initial steps, users can comfortably navigate and continue managing tasks with little to no difficulty.

I find the biggest advantage of Sophos Central is the absence of physical hardware requirements, which alleviates the headache associated with managing server rooms, PCs, and other hardware. This eliminates any potential issues related to maintenance and upkeep. Additionally, in terms of cost, Sophos Central is competitively priced compared to alternatives like CrowdStrike and SandBlast by Checkpoint.

Sophos Central Reporting and Analytics are highly effective in delivering quick and valuable insights. However, one area that requires improvement is in addressing the increasing frequency of yearly attacks. Apart from that, the signature detection methods and other aspects function seamlessly.

There's no need for any upfront hardware costs with Sophos Central. By leveraging cloud-based solutions, we can significantly reduce expenses.

One of the most valuable features of Sophos Central for maintaining our cybersecurity posture is its ease of use. In my experience, managing Central is simple and can be done from anywhere, at any time. This accessibility is crucial for administrators, as it facilitates seamless communication and control.

In terms of improvement, there are several areas to focus on. Firstly, addressing market perception issues is crucial. From a technical perspective, one key area for improvement is strengthening its defense against zero-day attacks. Having and option for endpoint security on mobile devices, it would be advantageous.

I have been working with it for three years.

It provides good stability capabilities.

It is scalable.

Regarding technical support in my region, there are two separate entities, one being Indian-based. Unfortunately, the quality of support from the Indian region is lacking, although I have worked with other providers such as Check Point. In comparison, the support provided by Check Point surpasses that of the Indian-based support. Locally, we have two distributors available, but we currently only collaborate with one. While we generally find satisfaction with their services at the local level, there are occasions when issues arise that they cannot resolve on their own, particularly with Sophos Central. During these times, we encounter significant challenges, often experiencing prolonged wait times for responses and resolution. I would rate it four out of ten.

Neutral

We used CheckPoint. When comparing Sophos with other solutions, one significant advantage is that they offer similar features for the same price.

The initial setup is straightforward.

Initially, we begin with a Proof of Concept phase, followed by a one-month trial period using the free license. If the results are satisfactory, we proceed to purchase the EDR solution from the distributor. Once purchased, we simply update the license using the provided link. Deployment time varies depending on the size of the company. For instance, in a company with a thousand users spread across three locations, deployment typically takes less than two hours if there are no issues with endpoint communication and the network has a high bandwidth internet connection. Maintenance is straightforward.

Our customers find Sophos Central to offer excellent value for money, and they are highly satisfied with the service it provides.

The price is reasonable.

Overall, I would rate it eight out of ten.

We use the product to protect endpoints and emails. 

Sophos Central provides reports on downloads. It alerts the admin when users use their personal computers. The product is also flexible. 

The tool needs to improve its pricing. 

I have been using the product for one and a half years. 

Sophos Central is stable. It never breaks down. 

My company has 170 users for the product. 

The technical team is very flexible and responds fast. I encountered an issue when my CEO wanted me to have admin access with a simple, one-time, secure code. They needed to repair my account and provide a new secure code to achieve this. I contacted Sophos support in the UK, and they responded promptly. The entire process was completed within two hours. 

Sophos Central's deployment is easy. When you sign in with your domain, you create a user associated with your domain name. The license package is then purchased from Sophos under your domain name. If you install the application on your laptop, the organization can access it because the domain is for the organization.

The product is expensive. However, you can get discounts for over 100 users. 

For anyone looking to use the solution, I would first ask the desired level of security. Do you want high control over your users and employees, monitoring their downloads and internet access, or are you simply looking to scan files for malware? Depending on their security needs, I would recommend Sophos Central, especially if they want security, including email protection software.

I rate it a ten out of ten. 

We incorporate it into our demo for its cloud-based security solution, similar to Trend Micro Logistics, ensuring robust security for both client machines and servers. The inclusion of features enhances the user experience, providing a friendly and intuitive interface.

It's highly valuable as it ensures that no unauthorized installations occur without the IT team's permission, maintaining a secure environment. This allows for precise application of security measures, similar to a firewall, where connectivity and application definitions are meticulously managed. The protection and enterprise-level features are commendable, offering robust control and firewall management for designated machines. Additionally, encryption can be applied seamlessly through the support center, providing comprehensive control over all aspects of security. The backend protection further enhances the overall security posture.

Vulnerability protection and monitoring any changes are crucial aspects that require attention. Considering the specific requirements of the banking sector where constant internet usage may not be permissible, it might be worthwhile for the company to reconsider offering an on-premises solution. This would cater to users who prefer or require an in-house solution due to security and permission concerns associated with internet networks. The DLP feature is present, but it may not be considered a comprehensive DLP solution and it should be improved.

I would rate its stability capabilities seven out of ten.

It caters to a wide range of customers, including small and medium enterprises. It is versatile and adaptable, working effectively in various scenarios and meeting the diverse needs of its user base, regardless of the size or type of business.

I would rate its customer service and support eight out of ten.

Positive

The initial setup posed some complexities in the process.

Being a cloud solution eliminates the need to set up client-server arrangements for databases as everything is readily available. You just need to create a login account, sign in, download or deploy the agent on servers, and apply policies. However, a lightweight agent is essential to prevent any adverse impact on machine performance during evaluation. The deployment process can be completed in five minutes.

The price is relatively affordable. When compared to other vendors, it is a more cost-effective option. I would rate it six out of ten.

If you're focused on client security, I recommend opting for Sophos Central. Overall, I would rate it seven out of ten.

We oversee the management of our wireless deployment through Sophos Central. Additionally, we handle the deployment of antivirus software for servers, users, and other devices.

The advantage of central management, particularly in antivirus management, is that I don't need to go to each user individually. Instead, I can handle everything from a single console, making it a unified and streamlined process.

I have been using it for approximately three years.

It provides impressive stability capabilities. I would rate it nine out of ten.

We never scaled it up.

We never submitted any tickets or reached out to technical support. The documentation proved to be helpful, enabling us to set everything up without external assistance.

The initial setup was moderately straightforward, around six or seven out of ten on the complexity scale. While it wasn't overly complicated, the multifactor authentication posed a challenge initially.

For the deployment, I received an email containing a link with step-by-step instructions to follow. That's all there was to it, and it was successfully completed by two individuals.

The pricing is highly affordable, with no additional costs. We renewed our annual license for the wireless component. I would rate it one out of ten.

Overall, I would rate it eight out of ten.