Saviynt Reviews

The product's certification includes valuable features like consulting and verification. The workflows are straightforward to use and configure in the access requests feature. Additionally, the repository has many features where you can define primary and secondary owners. You can customize it the way you want.

It is time-consuming to troubleshoot issues. Fetching data and transforming it to another system could be easier. There could be more customization options as customers have different environments and requirements. We need to go through other channels every time. It would save us a lot of time if more options were included. Apart from that, the documentation needs improvement as well.

We have been using Saviynt for two years. We are using the 23.4 version.

It is a stable product.

We have 7000 to 8000 users for Saviynt.

The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets. Instead, they should provide the solution or divert customers to a specific forum, as customers cannot fetch essential information from a database or repository.

Neutral

I have used Oracle and SailPoint.

The initial is very straightforward. It takes a day to complete. The deployment process involves requesting Saviynt to fetch a tenant and download the component we need to install for the on-premise version. We can also deploy it on the cloud and integrate it as per requirements. We can use it once the connectivity is done and firewall ports are open.

We require one manager, one senior consultant or senior architect, and two to three developers to execute the process. However, the number of technical staff members depends on the use cases and time frame.

The product is less expensive than SailPoint.

I rate Saviynt a seven out of ten. It is not fully customizable. I advise others to work as a customer consultant apart from being an integrator.

We use the product to manage the identity life cycle in our organization. It also helps with identity governance. When our company has a new joiner, we use Saviynt to provision new account. 

Saviynt is easy to configure and manage. 

The tool is difficult to migrate. 

We have been using the solution for two and a half years. 

Saviynt is stable. 

The tool is pretty scalable. My company has 60,000 users for Saviynt. 

The tool's premium support is good. 

Positive

Saviynt's setup was easy and took two months to complete. Setup is fast but took time for us because we are not a small organization. 

Saviynt's pricing is acceptable and licensing costs are yearly. 

I would rate Saviynt an eight out of ten. You need to understand your business requirement and pay for the features that you require. 

I am an implementation engineer, and I do the implementation for clients. We use it for identity governance for our clients.

It gives very good and in-depth knowledge about a particular identity. Everything is through a single click. We get to know the workflows related to a particular identity with a single click.

It should support more customizations. In SailPoint, we can do many customizations, but we are not able to do that in Saviynt. For workflows and other things, we can only use what is already in place. Saviynt has a lot of scope for improvement on the customization part.

I have been using this solution for the last one year.

There are no issues with its stability.

It is scalable. Currently, we are using it for a healthcare client, and they have around 5,000 users. It will be used for everyone in the company, but we haven't yet onboarded all of them into the production environment. We are doing it gradually in phases for specific users. For example, currently, we are onboarding contractors. For this, from the client's side, there is a team of 10 people, and from our side, we are working with three people.

I have used SailPoint for 50,000 users and 100K users, but Saviynt is yet to reach that mark. Companies with 5,000 or 10,000 people can easily go with Saviynt.

Saviynt's team is very much helpful in terms of technical support.

I have used other products. We use SailPoint IIQ for other clients. The product that we use depends on a client's choice. We do as our client says.

It was easy. It was not that complex.

For my current client, the Saviynt team helped us to set up the initial environment. After that, we did the application and user onboarding. For the initial setup of the environment, they took around one month or so, and after that, we started onboarding applications on it.

We are not into the licensing part. The clients take care of the licensing part. 

It is worth trying because everyone knows how SailPoint works and what are its limitations. There are also niche players, such as Okta, but Saviynt is worth trying. Saviynt can give you whatever you are getting from SailPoint or Okta.

I would rate it a seven out of ten.

We generally use this solution for identity, onboarding user employees and contractors in our organization. Depending on their department title and employee type, we grant access; there are various different users and various types of access. We also run analytical reports so we are using almost all the components of the product. We are customers of Saviynt and I am an IAM architect. 

Saviynt performs well against other products in the market. It's easy to manage and easy to use. It's a simple tool for end users because it's like a shopping cart. You request something, select your user, select the application, select the access and submit. From there, it follows its own approval process. It's a matter of clicking next, next, next and you can either certify, rework or consult. The UI is intuitive and can display messages. If you get confused you can request the administrators to modify the messages.

We have around 60,000 employees. There are a lot of tasks being created and interactions between different applications. When the number of requests is very high, there is a lag and it takes time for the data to refresh. We also sometimes have performance issues when the solution fails to process the data between two different applications. Customization needs to occur so that the data between two different applications will flow smoothly but here are times when our scheduled jobs get stuck. I think that performance, in terms of customization available, and product functionality including the UI could be improved. 

I know they're implementing the PAM solution but I'm not sure how it's going to work. There's a lot there and I'm waiting to see how it holds up because the product is basically identity management. As they move into a PAM tool, it will be interesting to see how they implement it and how it will perform.

I've been using this solution for seven years. 

The solution is quite stable, we don't have much downtime.

The scalability is good, even when we hit peak user times.

If there are any issues, we open a professional services ticket and get guidance from them. There are certain things that require help from Saviynt such as integrating with ITSM tools like Splunk.

Positive

The initial setup to open the connectivity between Saviynt and the client requires the networking team to be onboarded properly. They have to understand both environments. It's a pretty standard process. 

We have an annual license based on a per-user basis. 

I rate this solution eight out of 10. 

We have three basic use cases.

The first use case is for the external identity store, which is a system for handling third-party identities. The second is for Identity Governance and Administration (IGA). We use it as a general IGA system for handling all of the related use cases, as well as for lifecycle management. Our third use case is a global access request platform.

The feature that we use the most is the global, third-party user management.

The customer support and implementation services need to be improved.

We purchased our Saviynt licenses approximately one year ago.

Saviynt is decently stable, although they had an issue last fall with a security hole that they didn't handle very well.

As we have scaled, we haven't had any problems with performance. Overall, it seems to be quite scalable.

Currently, we have approximately 10,000 users but we are still at the beginning. In the long run, we want to have 750,000 people on the platform.

Customer service and support are areas that they should focus on, in terms of improvement. I would rate the customer support a three out of ten.

Negative

It is difficult to implement Saviynt. The challenge is that it's very hard to find people who are experienced in the use of this product.

The price of the license for this product is quite expensive.

We did evaluate other options but we wanted to have a SaaS solution, and at the time, Saviynt was one of the few global players that offered a fully-featured product as a service.

My advice for anybody who is considering Saviynt is that if you want to be successful with the product, you need to find a good implementation partner.

I would rate this solution a seven out of ten.

The product is flexible to use. We can write connectors, and it is more inexpensive than SailPoint.

The product is complicated to scale compared to SailPoint. It runs on a native cloud platform and is not multi-tenant. This particular area needs improvement.

We have been using Saviynt for five years.

The product's stability is not easy to maintain.

Saviynt doesn't scale beyond 5,000 user accounts.

The technical support services are satisfactory.

Neutral

Saviynt has a complex design. I rate the initial setup process a seven out of ten.

Saviynt has a competitive price.

I rate Saviynt a six out of ten.

It has all the use cases that an IAM product supports. In addition, it is a flexible tool because it works on JSON. However, it is not that customizable.

Saviynt has improved our organization. It's a straightforward solution and allows you to configure things very fast. This is partly because of the JSON and Autobox functionality.

The SoD and emergency zeros are very valuable.

It would be good if there were particular functionalities on some connectors. The stability of the connection also needs to be improved. There should be more capability on the rest API in the next release.

We have been using this solution for almost three years. We use different versions for different clients. For new clients, we use the 2021 and 2022 versions and version 54.5 for others. It is deployed on cloud.

The stability is okay and better than it was two and a half years ago.

It has very good scalability. We can easily include the tenants and do the networking in AWS or Azure, depending on where it has been deployed.

Saviynt is better for medium size clients, and we have about 50,000 users. It can be implemented for 500,000 people or even 2000. However, the solution does not work very well as the number of users increases. We only require two people for deployment and maintenance.

We have plans to increase our usage because when we want it to connect to the other SaaS applications, we will be able to connect to SaaS products better.

They have terrible technical support because they have a lot of delays. I rate the technical support a six out of ten.

Neutral

It was an easy implementation because it is a SaaS product. You just have to click and plug in place. You can get a tenant directly from the Saviynt, which can be a working one. Then, you have to work on the networking, and it will work.

It takes one to two weeks to deploy if we get a good tenant from Saviynt. Then there are always firewall settings, and everything generally takes time in the SaaS product, depending on whether there is a need for a multi-tenant or a JD. Those things take a little time since we only work as a service. Therefore, how we deploy depends on the client.

Saviynt is a little more expensive than other products because they provide more capability than any other SaaS product in the market. It is more expensive than SailPoint. I rate the price an eight out of ten.

There are extra costs for extra features, like other products, when you have to pay extra for the logins, like privilege or extra management.

I rate this solution an eight out of ten. Regarding advice, don't commit to the use case before you know about the savings because the SaaS product works differently than on-premises products.

We're using Saviynt for identity lifecycle management. For example, we will hire an employee and provide certain accesses, and when the employee leaves the company, we will remove all those accesses remotely.

We're also using the tool for authentication and access in terms of navigating from one system to another. Saviynt takes care of everything access-related. We are using it to create access for all our users.

The most valuable features of Saviynt are database utility and report generation. These two features have a major impact, particularly when you are trying to create a report because, in other systems, you need to use a third-party utility such as a BI tool or any other reporting tool to fetch the data and send out the report to a third party team.

In Saviynt, it's a system within a system, so you don't have to use any third-party tool because you can directly do your query and write that code on Saviynt and then send that report to the team.

Even the workflow in Saviynt is easier compared to other tools. It's pretty straightforward.

An area for improvement in Saviynt is that there's a limitation on the number of logs you can get from the past twenty-four hours. For example, if the data is huge, the tool can only give you a maximum of one hundred logs. You can't get any further than that. In the next version of Saviynt, however, you can get more logs and you'll see them inside the log rotation. For example, when you're trying to search inside the log, you can select a date range, and then you can search for a particular log. We haven't used that new log rotation feature yet, but it's included in the next release of Saviynt.

Another area for improvement in the tool is that it doesn't have a server monitoring feature, so if your server has a high load, it should give you a warning. You're supposed to get an alert similar to what's being done in WebLogic. In WebLogic, we had a separate facility, but in Saviynt, that feature's missing.

Sometimes, we do face some issues with the certification, as it's a long certification. For example, if you're launching all the certifications at once, that particular job will have an issue, but it won't affect user access. In terms of jobs, Saviynt doesn't have the facility to run many jobs on a particular server. If they had that facility, that will be super awesome.

One feature we'd like to see in Saviynt in its next release is the log rotation. With a third-party tool such as Splunk, you can get these logs and data from one year, so if Saviynt can add that same feature, that will be awesome. Having the capability to access logs that are a week or a month old would be great. Currently, the tool offers limited logs, so it's a bit difficult for us to debug. For example, even though we are having the same issue, that issue might not replicate now. We need more logs and data for debugging purposes.

Another feature we'd like added to the tool is the job feature that would allow us to utilize the job services even if we have more users because currently, it will stop other jobs which had already been scheduled if we reach the limit. Saviynt needs to have the facility to run the job from the server, from the backend. It would be very good to have that in the next release.

Improving the certification process is also another feature we'd like to see in the tool.

I've been using Saviynt for one year and three months, and the version I'm using is 3.10.

Stability for Saviynt is okay. I have used multiple systems and have compared the tool with other systems, and it's okay. It's not bad, and as a customer, I have faced some issues, but now it's okay. The tool's fine.

Saviynt is a scalable tool, and we didn't face any performance issues when accessing one hundred, two hundred, or even one thousand users. The tool reads well, and performance-wise, it's fine.

Initially, we didn't get much response from Saviynt. In the past, we needed them to come up with a plan, or provide information on why the issue was happening, what the root causes were, and what their analysis was, and they were not responding much, but now they are.

The initial setup for Saviynt is pretty straightforward. It's not a complex setup. 

How long the deployment of the tool would take depends on the application level. If any of the applications need background checks, whether it's for the database or it's for the services, most of them you can do in a day. If everything is set up, meaning all the firewalls have been set up and the background checks have been done, then most of the time, it only takes a few hours to complete the deployment. That is apart from RESTful because with RESTful, you might face some issues based on recent access token issues. If there are no issues, deployment won't take up that much time.

I have no idea how much the license for Saviynt costs.

Saviynt is deployed inside the company network through a third party.

I don't have information on why my company decided to go with Saviynt, but my company has a very good expectation of the tool, as far as I know.

Compared to other IdM tools, I'm recommending Saviynt to colleagues, friends, and others. If you have a background or if you're working with any IdM tool, it'll be easy for you. If you don't know IdM, Saviynt offers training sessions, and if you go through training, it'll take a week or so for you to learn how the tool works. Compared to other tools, you'll have a lot of confidence accessing Saviynt because it's a pretty straightforward tool. You won't have any conflicts with it because it's an easy system. It's a user-friendly tool.

My rating for Saviynt is eight out of ten, and I can't give it a ten because its 
services were not up to the mark. I faced that issue personally, though nowadays, the solution has improved. Over the past year, my company faced some difficulties with Saviynt. For example, some of the onboarding projects have been blocked due to responses from Saviynt. These issues happen, so eight is the rating I'm giving to the tool. It's not the best tool you can have, but it's a tool you can go with.