Saviynt Reviews

The risk management capabilities have GRC (Governance, Risk, and Compliance).

Saviynt has an alerting system and integrates with SIEM solutions. Those things are very helpful in terms of managing risk. 

It is easy to integrate it with third-party solutions. There were some troubleshooting issues, but we were able to resolve them successfully. It's not easy, but we were able to do it.

The main difficulty was the integration process itself. But we were able to kind of work through it and fix it. We tried integrating with our HR system and other IBM solutions, like Microsoft Identity Management.

The features are more extensive than those available in Entra ID.

It is very easy to use. It addresses most of the trends in identity governance and risk management.

There is room for improvement in customer service and support. The response time could be faster. 

I have been working with Saviynt for a year. 

The customer service and support are okay. We got good support so far. 

The response time could be faster. 

Positive

The initial setup is straightforward. It usually takes around three months. 

The ROI is impressive. It has definitely increased. The rate of ROI is good.

The pricing is comparable to Azure Entra ID. Kind of the same.

So, the pricing is okay.  

I recommend it for smaller and medium-sized businesses. It is very well-known in the region and visible in the market.

For larger organizations, I haven't had the chance to recommend it because they are already using other IT tools. Mostly, they use SailPoint or a mix of tools like SailPoint and Saviynt.

Overall, I would rate the solution a seven out of ten. 

We use the product in our company from an internal perspective. 

One of the tool's advantages is its user-friendly interface, making it easier to manipulate from a GUI perspective. The graphical user interface for users and administrators is straightforward. While it may require more configuration initially, once set up, it becomes more accessible and easier to use. 

Its valuable features include workflows, data management, and cloud integration capabilities. 

According to feedback I've received, some users prefer SailPoint over Saviynt in real complex environments. SailPoint has its provisioning platform. Complex integrations may pose challenges in scenarios like a large bank with thousands of users, making SailPoint a preferred choice for some.

I have been using the product for three years. 

The product is stable. 

The tool is scalable. You will just have to add clusters to scale up. 

I haven't contacted technical support yet. 

Saviynt's pricing is reasonable. 

Regarding integration capabilities with other IT systems, I believe Saviynt is effective, as they offer integration with several prebuilt solutions. However, I haven't handled the integration aspect personally, as our experienced technical team takes care of those tasks.

We collaborate with leaders in the market and have extensive experience working with a variety of prominent companies. Our clientele includes government institutions, private sector entities, mining companies, airlines, and companies in the banking and financial sectors.

I rate the overall product an eight out of ten. 

Saviynt is useful in the area of IGA. Saviynt is also useful SOC to do analysis, compliances, and everything.

With Saviynt, I can say that sometimes it gets complicated. At times, it is flexible, especially when compared to SailPoint. Intense of flexibility, most probably, I can say that it is a straightforward tool, and there is not that much confusion. We can use it as a straightforward tool for technical reviews, workflows, and everything else, like segregation of duties.

The product can improve the customer support offered to users since it is an area with shortcomings. The product also used to consider providing a free trial app for a month, especially if you are a normal user or if your organization likes the tool. For learning purposes, Saviynt also needs to provide users with some free trials. If I have a company, I can give the tool to my users for a free trial. If I don't have a company, but I want to learn about Saviynt and do some certifications or want some video of the tool, then at least for one month or fifteen days, a trial version should be provided to us to understand the tool, and how the front-end will be in the long run.

I have been using Saviynt for a year. My company has a partnership with Saviynt.

In our company, most people use Saviynt. In the outside world and organizations, only three or four people work on Saviynt. The remaining people work with SailPoint.

Suppose you raise any instance with Saviynt's technical support team; you will not get any response immediately from them. It will take two or three days. Secondly, if we have any issues with the tool, then they cannot give a call back directly. They would initially share the links and ask us to go here and there. For example, if there is some Saviynt Ping-related issue, the tool's team will share some links. If the links don't work, then you have to share some logs. They will, on a high priority, join the call to help us. If you check with and want to get a call from Saviynt, it is not possible for us to get them.

The product's initial setup phase is easy.

Most probably, the implementation, deployments and everything else is managed by Saviynt. With the implementation and everything, sometimes you can face issues, like communication issues or firewall issues. You know that the tool is in the cloud because we always need to connect third-party tools and everything else for users. Sometimes, we face issues with the implementation and deployment areas.

The solution is deployed on the cloud. Honestly, I don't know what type of cloud is used in the back end.

To those who plan to use the product, I would say that if I don't want to show their data and want it to be kept secure, then I would suggest they use SailPoint. If someone wants a product that is mostly a cloud-based tool, then they need to select Saviynt. Everything depends upon the application flow, and managing the users and organizations can help with the cost-cutting.

If you get the videos and a trial version, the tool is easy to learn. You can see the videos and learn to use it.

If I want to learn about Saviynt Ping, we get videos and documents, but no one will offer any support for production or support to you for learning purpose. If you have an account, specifically a company account, you will get a license key for a one-month trial version and you can work on that one. If you get a trial version of Saviynt, it can be easy to manage the learning part.

I rate the tool a five out of ten.

The product's certification includes valuable features like consulting and verification. The workflows are straightforward to use and configure in the access requests feature. Additionally, the repository has many features where you can define primary and secondary owners. You can customize it the way you want.

It is time-consuming to troubleshoot issues. Fetching data and transforming it to another system could be easier. There could be more customization options as customers have different environments and requirements. We need to go through other channels every time. It would save us a lot of time if more options were included. Apart from that, the documentation needs improvement as well.

We have been using Saviynt for two years. We are using the 23.4 version.

It is a stable product.

We have 7000 to 8000 users for Saviynt.

The technical support services are average. Their team asks us to refer to the forum whenever we raise tickets. Instead, they should provide the solution or divert customers to a specific forum, as customers cannot fetch essential information from a database or repository.

Neutral

I have used Oracle and SailPoint.

The initial is very straightforward. It takes a day to complete. The deployment process involves requesting Saviynt to fetch a tenant and download the component we need to install for the on-premise version. We can also deploy it on the cloud and integrate it as per requirements. We can use it once the connectivity is done and firewall ports are open.

We require one manager, one senior consultant or senior architect, and two to three developers to execute the process. However, the number of technical staff members depends on the use cases and time frame.

The product is less expensive than SailPoint.

I rate Saviynt a seven out of ten. It is not fully customizable. I advise others to work as a customer consultant apart from being an integrator.

We use the product to manage the identity life cycle in our organization. It also helps with identity governance. When our company has a new joiner, we use Saviynt to provision new account. 

Saviynt is easy to configure and manage. 

The tool is difficult to migrate. 

We have been using the solution for two and a half years. 

Saviynt is stable. 

The tool is pretty scalable. My company has 60,000 users for Saviynt. 

The tool's premium support is good. 

Positive

Saviynt's setup was easy and took two months to complete. Setup is fast but took time for us because we are not a small organization. 

Saviynt's pricing is acceptable and licensing costs are yearly. 

I would rate Saviynt an eight out of ten. You need to understand your business requirement and pay for the features that you require. 

I am an implementation engineer, and I do the implementation for clients. We use it for identity governance for our clients.

It gives very good and in-depth knowledge about a particular identity. Everything is through a single click. We get to know the workflows related to a particular identity with a single click.

It should support more customizations. In SailPoint, we can do many customizations, but we are not able to do that in Saviynt. For workflows and other things, we can only use what is already in place. Saviynt has a lot of scope for improvement on the customization part.

I have been using this solution for the last one year.

There are no issues with its stability.

It is scalable. Currently, we are using it for a healthcare client, and they have around 5,000 users. It will be used for everyone in the company, but we haven't yet onboarded all of them into the production environment. We are doing it gradually in phases for specific users. For example, currently, we are onboarding contractors. For this, from the client's side, there is a team of 10 people, and from our side, we are working with three people.

I have used SailPoint for 50,000 users and 100K users, but Saviynt is yet to reach that mark. Companies with 5,000 or 10,000 people can easily go with Saviynt.

Saviynt's team is very much helpful in terms of technical support.

I have used other products. We use SailPoint IIQ for other clients. The product that we use depends on a client's choice. We do as our client says.

It was easy. It was not that complex.

For my current client, the Saviynt team helped us to set up the initial environment. After that, we did the application and user onboarding. For the initial setup of the environment, they took around one month or so, and after that, we started onboarding applications on it.

We are not into the licensing part. The clients take care of the licensing part. 

It is worth trying because everyone knows how SailPoint works and what are its limitations. There are also niche players, such as Okta, but Saviynt is worth trying. Saviynt can give you whatever you are getting from SailPoint or Okta.

I would rate it a seven out of ten.

We generally use this solution for identity, onboarding user employees and contractors in our organization. Depending on their department title and employee type, we grant access; there are various different users and various types of access. We also run analytical reports so we are using almost all the components of the product. We are customers of Saviynt and I am an IAM architect. 

Saviynt performs well against other products in the market. It's easy to manage and easy to use. It's a simple tool for end users because it's like a shopping cart. You request something, select your user, select the application, select the access and submit. From there, it follows its own approval process. It's a matter of clicking next, next, next and you can either certify, rework or consult. The UI is intuitive and can display messages. If you get confused you can request the administrators to modify the messages.

We have around 60,000 employees. There are a lot of tasks being created and interactions between different applications. When the number of requests is very high, there is a lag and it takes time for the data to refresh. We also sometimes have performance issues when the solution fails to process the data between two different applications. Customization needs to occur so that the data between two different applications will flow smoothly but here are times when our scheduled jobs get stuck. I think that performance, in terms of customization available, and product functionality including the UI could be improved. 

I know they're implementing the PAM solution but I'm not sure how it's going to work. There's a lot there and I'm waiting to see how it holds up because the product is basically identity management. As they move into a PAM tool, it will be interesting to see how they implement it and how it will perform.

I've been using this solution for seven years. 

The solution is quite stable, we don't have much downtime.

The scalability is good, even when we hit peak user times.

If there are any issues, we open a professional services ticket and get guidance from them. There are certain things that require help from Saviynt such as integrating with ITSM tools like Splunk.

Positive

The initial setup to open the connectivity between Saviynt and the client requires the networking team to be onboarded properly. They have to understand both environments. It's a pretty standard process. 

We have an annual license based on a per-user basis. 

I rate this solution eight out of 10. 

We have three basic use cases.

The first use case is for the external identity store, which is a system for handling third-party identities. The second is for Identity Governance and Administration (IGA). We use it as a general IGA system for handling all of the related use cases, as well as for lifecycle management. Our third use case is a global access request platform.

The feature that we use the most is the global, third-party user management.

The customer support and implementation services need to be improved.

We purchased our Saviynt licenses approximately one year ago.

Saviynt is decently stable, although they had an issue last fall with a security hole that they didn't handle very well.

As we have scaled, we haven't had any problems with performance. Overall, it seems to be quite scalable.

Currently, we have approximately 10,000 users but we are still at the beginning. In the long run, we want to have 750,000 people on the platform.

Customer service and support are areas that they should focus on, in terms of improvement. I would rate the customer support a three out of ten.

Negative

It is difficult to implement Saviynt. The challenge is that it's very hard to find people who are experienced in the use of this product.

The price of the license for this product is quite expensive.

We did evaluate other options but we wanted to have a SaaS solution, and at the time, Saviynt was one of the few global players that offered a fully-featured product as a service.

My advice for anybody who is considering Saviynt is that if you want to be successful with the product, you need to find a good implementation partner.

I would rate this solution a seven out of ten.