Saviynt Reviews

We generally use this solution for identity, onboarding user employees and contractors in our organization. Depending on their department title and employee type, we grant access; there are various different users and various types of access. We also run analytical reports so we are using almost all the components of the product. We are customers of Saviynt and I am an IAM architect. 

Saviynt performs well against other products in the market. It's easy to manage and easy to use. It's a simple tool for end users because it's like a shopping cart. You request something, select your user, select the application, select the access and submit. From there, it follows its own approval process. It's a matter of clicking next, next, next and you can either certify, rework or consult. The UI is intuitive and can display messages. If you get confused you can request the administrators to modify the messages.

We have around 60,000 employees. There are a lot of tasks being created and interactions between different applications. When the number of requests is very high, there is a lag and it takes time for the data to refresh. We also sometimes have performance issues when the solution fails to process the data between two different applications. Customization needs to occur so that the data between two different applications will flow smoothly but here are times when our scheduled jobs get stuck. I think that performance, in terms of customization available, and product functionality including the UI could be improved. 

I know they're implementing the PAM solution but I'm not sure how it's going to work. There's a lot there and I'm waiting to see how it holds up because the product is basically identity management. As they move into a PAM tool, it will be interesting to see how they implement it and how it will perform.

I've been using this solution for seven years. 

The solution is quite stable, we don't have much downtime.

The scalability is good, even when we hit peak user times.

If there are any issues, we open a professional services ticket and get guidance from them. There are certain things that require help from Saviynt such as integrating with ITSM tools like Splunk.

Positive

The initial setup to open the connectivity between Saviynt and the client requires the networking team to be onboarded properly. They have to understand both environments. It's a pretty standard process. 

We have an annual license based on a per-user basis. 

I rate this solution eight out of 10. 

We're using Saviynt for identity lifecycle management. For example, we will hire an employee and provide certain accesses, and when the employee leaves the company, we will remove all those accesses remotely.

We're also using the tool for authentication and access in terms of navigating from one system to another. Saviynt takes care of everything access-related. We are using it to create access for all our users.

The most valuable features of Saviynt are database utility and report generation. These two features have a major impact, particularly when you are trying to create a report because, in other systems, you need to use a third-party utility such as a BI tool or any other reporting tool to fetch the data and send out the report to a third party team.

In Saviynt, it's a system within a system, so you don't have to use any third-party tool because you can directly do your query and write that code on Saviynt and then send that report to the team.

Even the workflow in Saviynt is easier compared to other tools. It's pretty straightforward.

An area for improvement in Saviynt is that there's a limitation on the number of logs you can get from the past twenty-four hours. For example, if the data is huge, the tool can only give you a maximum of one hundred logs. You can't get any further than that. In the next version of Saviynt, however, you can get more logs and you'll see them inside the log rotation. For example, when you're trying to search inside the log, you can select a date range, and then you can search for a particular log. We haven't used that new log rotation feature yet, but it's included in the next release of Saviynt.

Another area for improvement in the tool is that it doesn't have a server monitoring feature, so if your server has a high load, it should give you a warning. You're supposed to get an alert similar to what's being done in WebLogic. In WebLogic, we had a separate facility, but in Saviynt, that feature's missing.

Sometimes, we do face some issues with the certification, as it's a long certification. For example, if you're launching all the certifications at once, that particular job will have an issue, but it won't affect user access. In terms of jobs, Saviynt doesn't have the facility to run many jobs on a particular server. If they had that facility, that will be super awesome.

One feature we'd like to see in Saviynt in its next release is the log rotation. With a third-party tool such as Splunk, you can get these logs and data from one year, so if Saviynt can add that same feature, that will be awesome. Having the capability to access logs that are a week or a month old would be great. Currently, the tool offers limited logs, so it's a bit difficult for us to debug. For example, even though we are having the same issue, that issue might not replicate now. We need more logs and data for debugging purposes.

Another feature we'd like added to the tool is the job feature that would allow us to utilize the job services even if we have more users because currently, it will stop other jobs which had already been scheduled if we reach the limit. Saviynt needs to have the facility to run the job from the server, from the backend. It would be very good to have that in the next release.

Improving the certification process is also another feature we'd like to see in the tool.

I've been using Saviynt for one year and three months, and the version I'm using is 3.10.

Stability for Saviynt is okay. I have used multiple systems and have compared the tool with other systems, and it's okay. It's not bad, and as a customer, I have faced some issues, but now it's okay. The tool's fine.

Saviynt is a scalable tool, and we didn't face any performance issues when accessing one hundred, two hundred, or even one thousand users. The tool reads well, and performance-wise, it's fine.

Initially, we didn't get much response from Saviynt. In the past, we needed them to come up with a plan, or provide information on why the issue was happening, what the root causes were, and what their analysis was, and they were not responding much, but now they are.

The initial setup for Saviynt is pretty straightforward. It's not a complex setup. 

How long the deployment of the tool would take depends on the application level. If any of the applications need background checks, whether it's for the database or it's for the services, most of them you can do in a day. If everything is set up, meaning all the firewalls have been set up and the background checks have been done, then most of the time, it only takes a few hours to complete the deployment. That is apart from RESTful because with RESTful, you might face some issues based on recent access token issues. If there are no issues, deployment won't take up that much time.

I have no idea how much the license for Saviynt costs.

Saviynt is deployed inside the company network through a third party.

I don't have information on why my company decided to go with Saviynt, but my company has a very good expectation of the tool, as far as I know.

Compared to other IdM tools, I'm recommending Saviynt to colleagues, friends, and others. If you have a background or if you're working with any IdM tool, it'll be easy for you. If you don't know IdM, Saviynt offers training sessions, and if you go through training, it'll take a week or so for you to learn how the tool works. Compared to other tools, you'll have a lot of confidence accessing Saviynt because it's a pretty straightforward tool. You won't have any conflicts with it because it's an easy system. It's a user-friendly tool.

My rating for Saviynt is eight out of ten, and I can't give it a ten because its 
services were not up to the mark. I faced that issue personally, though nowadays, the solution has improved. Over the past year, my company faced some difficulties with Saviynt. For example, some of the onboarding projects have been blocked due to responses from Saviynt. These issues happen, so eight is the rating I'm giving to the tool. It's not the best tool you can have, but it's a tool you can go with.

The primary use case is data provisioning and certification and onboarding applications.

The most valuable features are the workflows and certification.

The custom application integration is a little complex, and this tool doesn't provide so many plugins or additional applications.

The technical support is ok.

Previously, I used Oracle Identity Cloud Service.

The initial setup is quite difficult but does not take much time.

The licensing is based on the number of identities the solution is onboarded with.

Considering the initial cost and the basic features, this is a good solution that provides integration with both on-premise and cloud applications. I would rate this solution as six out of ten.

We use this solution for user authentication. It is integrated into our workflows and we use it for reporting.

The most valuable feature is the ease of implementation. This product works well out of the box and if you don’t want to do a lot of configuration then this is the best tool.

The reporting features are good.

The biggest drawback is that for every change you want to make, you have to go back to them and ask for it. There haven’t got a tool to make modifications. Ideally, we would like to be able to make changes from our side.

Saviynt is a very new tool, which makes it difficult to find good people with knowledge about implementing and using it. I think that in four to five years, there will be lots of people with experience in the area.

In the future, I would like to see extra certificates included.

I have been using Saviynt for about one year.

The stability of Saviynt is good.

Expanding this platform is a little bit difficult. I would say that the scalability is average.

We have approximately 4,000 users, of which perhaps 15 are technicians.

I would rate the technical support about nine out of ten.

Before using this solution, we used Oracle Identity and Access Management (IdM). We are still using IdM for some systems.

This solution is easy to implement, although our requirements were bulky so it took about four months to deploy.

We worked directly with the vendor, who assisted us with the implementation. The deployment team had four people and two people work on support and maintenance.

If you need to make any changes then there are additional fees. For example, if there is a user named Jonathan in the system and you want to change it then you have to pay for the change. It has to be done on their side.

Before choosing this solution, we also evaluated Omada and SailPoint. The main factors in our decision were pricing and that Saviynt is easy to implement.

My advice to anybody who is considering this solution is that if your user base is small and you do not require a great deal of customization, then this is the best tool.

I would rate this solution a nine out of ten.

The product is flexible to use. We can write connectors, and it is more inexpensive than SailPoint.

The product is complicated to scale compared to SailPoint. It runs on a native cloud platform and is not multi-tenant. This particular area needs improvement.

We have been using Saviynt for five years.

The product's stability is not easy to maintain.

Saviynt doesn't scale beyond 5,000 user accounts.

The technical support services are satisfactory.

Neutral

Saviynt has a complex design. I rate the initial setup process a seven out of ten.

Saviynt has a competitive price.

I rate Saviynt a six out of ten.

I am an implementation engineer, and I do the implementation for clients. We use it for identity governance for our clients.

It gives very good and in-depth knowledge about a particular identity. Everything is through a single click. We get to know the workflows related to a particular identity with a single click.

It should support more customizations. In SailPoint, we can do many customizations, but we are not able to do that in Saviynt. For workflows and other things, we can only use what is already in place. Saviynt has a lot of scope for improvement on the customization part.

I have been using this solution for the last one year.

There are no issues with its stability.

It is scalable. Currently, we are using it for a healthcare client, and they have around 5,000 users. It will be used for everyone in the company, but we haven't yet onboarded all of them into the production environment. We are doing it gradually in phases for specific users. For example, currently, we are onboarding contractors. For this, from the client's side, there is a team of 10 people, and from our side, we are working with three people.

I have used SailPoint for 50,000 users and 100K users, but Saviynt is yet to reach that mark. Companies with 5,000 or 10,000 people can easily go with Saviynt.

Saviynt's team is very much helpful in terms of technical support.

I have used other products. We use SailPoint IIQ for other clients. The product that we use depends on a client's choice. We do as our client says.

It was easy. It was not that complex.

For my current client, the Saviynt team helped us to set up the initial environment. After that, we did the application and user onboarding. For the initial setup of the environment, they took around one month or so, and after that, we started onboarding applications on it.

We are not into the licensing part. The clients take care of the licensing part. 

It is worth trying because everyone knows how SailPoint works and what are its limitations. There are also niche players, such as Okta, but Saviynt is worth trying. Saviynt can give you whatever you are getting from SailPoint or Okta.

I would rate it a seven out of ten.

We are using Saviynt for a wide range of things. That includes attestation, SoD (Segregation of Duty), analytics, requestee, ARS (Access Request System) platform, role entitlement, but other features as well. We are planning to pretty much use the full suite of tools.  

As one of the leading IGA (Identity Governance & Administration) products and because of how I see this is the tool, I have to wonder how a client can fully maximize the capabilities of Saviynt. Surely the client needs to understand the tool to some extent. I think it is important that Saviynt services agents help to empower their clients to use their tools in a better way that is not being promoted at this time.  

One thing — and it could be just a problem in the APEC area — it that there is a lack of resources for independent learning. I have to spend quite a bit of time in the Freshdesk area to study in order to understand a feature, what other people are saying about it, et cetera. I find that I can not really get to understand the features that I am exploring quickly enough and in enough depth. The company I am working for is doing a project with Saviynt. My role is project/BAU (Business as Usual). Once everything is deployed in a proper way, I will be the person running it as a BAU resource.  

For an example of the learning that is absent, one thing I wonder about is the campaign module. Part of a campaign is to determine a risk score. The risk score is to be determined by the role as far as the entitlement for that role. I was hoping to have some kind of Saviynt-as-a-Service provide best practice governance where they could advise the client on how the risk score can be implemented in the tool. It is not obvious, and they do not provide that guidance.  

A tool like this can work for the client only if they have that standard governance in place. If not, they will not be able to leverage the experts in the field while working with so many clients. Saviynt has to work for their clients and so does the competition, like SailPoint. These users have different tools to do similar things and they will have a lot of exposure to different use cases. But still, there will be some common ground that should be addressed as standards. Some of those governance questions become very important in order to stay within an expected standard. If Saviynt can provide a framework for working with these standards with their tool, I think that would be quite helpful.  

Because different people are working together with clients in a company and using different tools, when we are in that situation, people using different tools have to speak the same language. Assuring that product users follow some best practice recommendations can help with that. In turn, we can uplift our standards and policies and strategies to align better with other people doing IGA.  

It is not really the tool itself, but the way it is introduced to the user or used by the user that is my issue with the product.  

We have been using Saviynt since May of 2020. So that is for about four months.  

The advice I might give to someone who is new to Saviynt is to be aware of Freshdesk. It is the community area for Saviynt users. It is good to have that community as there will be people wondering about the same questions and it makes it easier to find out the answer.  

One thing I noticed about other popular products like SAP or Microsoft Azure, is that when there is a large user-base you can Google a question and most likely you will find the answer somewhere. Saviynt's profile and usage is still expanding. It is not always so easy that you can just Google a question to find your answer. Freshdesk can provide a way to fill that gap.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate my experience with Saviynt so far as maybe only a four-out-of-ten. This is my personal ranking from what I have experienced with the product. Be mindful that the rating reflects that I am in the process of discovering the tool. For example, one of the key selling points of Saviynt is the SoD module, which we have not deployed yet. I can only provide feedback on what I know to date. I think SoD is going to be a really important feature and I look forward to when it will be deployed in our environment. At that stage the rating may change.  

It has all the use cases that an IAM product supports. In addition, it is a flexible tool because it works on JSON. However, it is not that customizable.

Saviynt has improved our organization. It's a straightforward solution and allows you to configure things very fast. This is partly because of the JSON and Autobox functionality.

The SoD and emergency zeros are very valuable.

It would be good if there were particular functionalities on some connectors. The stability of the connection also needs to be improved. There should be more capability on the rest API in the next release.

We have been using this solution for almost three years. We use different versions for different clients. For new clients, we use the 2021 and 2022 versions and version 54.5 for others. It is deployed on cloud.

The stability is okay and better than it was two and a half years ago.

It has very good scalability. We can easily include the tenants and do the networking in AWS or Azure, depending on where it has been deployed.

Saviynt is better for medium size clients, and we have about 50,000 users. It can be implemented for 500,000 people or even 2000. However, the solution does not work very well as the number of users increases. We only require two people for deployment and maintenance.

We have plans to increase our usage because when we want it to connect to the other SaaS applications, we will be able to connect to SaaS products better.

They have terrible technical support because they have a lot of delays. I rate the technical support a six out of ten.

Neutral

It was an easy implementation because it is a SaaS product. You just have to click and plug in place. You can get a tenant directly from the Saviynt, which can be a working one. Then, you have to work on the networking, and it will work.

It takes one to two weeks to deploy if we get a good tenant from Saviynt. Then there are always firewall settings, and everything generally takes time in the SaaS product, depending on whether there is a need for a multi-tenant or a JD. Those things take a little time since we only work as a service. Therefore, how we deploy depends on the client.

Saviynt is a little more expensive than other products because they provide more capability than any other SaaS product in the market. It is more expensive than SailPoint. I rate the price an eight out of ten.

There are extra costs for extra features, like other products, when you have to pay extra for the logins, like privilege or extra management.

I rate this solution an eight out of ten. Regarding advice, don't commit to the use case before you know about the savings because the SaaS product works differently than on-premises products.