What is our primary use case?
We usually use SAS more from an ETL perspective.
We implement projects with these technologies, however, at the end of the day, the client is purchasing those technologies. We do not purchase these technologies, we just use them in projects.
We are all always end-users. Although we are not using it, we are implementing it for the end-users. We are using the tools.
Essentially we use the product a lot for ETL, for extracting, transforming, and loading data from one data structure to the others. We also use it a lot for reporting purposes.
What is most valuable?
The solution is very stable.
The scalability is good.
The usability is quite good. It's quite easy to learn and to progress with SAS from an end-user perspective.
What needs improvement?
Regarding performance, they have some issues. They have always had some issues there. They are better, however, still, there are some issues around performance.
The installation process can be a bit complex.
For how long have I used the solution?
I've been using the solution for more than ten years at this point. It's been over a decade. We've used it for a while.
What do I think about the stability of the solution?
The solution is very stable. However, the performance is something that needs to be looked at.
SAS is the kind of platform that if you are a power user and you know how to use, it's good and most probably you'll just bypass these performance issues. However, as SAS is used quite a lot by business users, at the end of the day, they don't do it as it should be done from a technical perspective, and then they just have some performance issues there.
I would say most probably the problem is more about the end-user who is using the platform, however, at the end of the day, there are bottlenecks.
What do I think about the scalability of the solution?
The scalability of the product is very good.
In our organization, we have at least ten to 20 consultants that have some knowledge of SAS. We have more than ten customers that use SAS.
How are customer service and support?
The technical support is good enough. I don't think it's excellent, however, it is good enough.
Which solution did I use previously and why did I switch?
SAS has a lot of clients here in Portugal. Oracle does as well. Those are two good platforms here.
How was the initial setup?
In terms of deployment, it is not quite a straightforward installation. It's still a little bit complex to install SAS.
That said, from a support perspective, at least, we don't have complaints. They are there and they support us throughout the process if we need assistance.
I'm not so technical that I could comment in detail about the deployment itself. It depends on the solution that you are using from SAS. If you are just installing, for instance, the SAS Enterprise Guide or Data Integration Studio, it does not take more than one week and you are good to go. If you are installing other packages, more complex packages like Data Management and so on, it could be longer. SAS is quite a big landscape. It's difficult to comment on SAS as they are quite a generic provider. They have everything from data to campaign management. We used them a lot in the past. It's quite a big portfolio that you can install from this platform. Therefore, to properly calculate deployment times you need to find out which package you are trying to use from SAS and if there are different challenges within those implementations based on your business.
How big of a team you need for deployment also depends on the project, as we always look at it from, if we are a service provider once again, the size of the project. In a very big utility company, we need a lot of technical team members. If we are implementing SAS just for doing some ETL stuff in a small insurance company, we just need one guy, probably. It's difficult to calculate without parameters o base an estimate on.
What's my experience with pricing, setup cost, and licensing?
Customers do have to pay for a license, as well as for Enterprise Guide, Data Integrations Studio, and so on. I do not recall any project without paying for some sort of SAS solution unless you are just implementing a small POC. That can happen. Once the POC is over and the company goes into the production environment, they need to pay.
What other advice do I have?
Usually, we use the on-premises deployment, however, it can also be deployed in the cloud as far as I know.
I would recommend the solution to others. It's a platform that I really enjoy. We, from a company perspective, always recommend SAS. It has quite an interesting portfolio.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.