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IBM Watson Discovery Room for Improvement

Research at a university with 10,001+ employees

There are probably other chatbots out there that were built for specific use cases and are easier to deploy than this. Having said that, Watson is way more flexible. While it may require a greater amount of effort, it is not substantially more than some of the other ones that are kind of prebuilt for a specific use case. It would be good to have more prebuilt and specific use cases and specific business models.

It can have better phone integration, even though I think that it is actually becoming less of an issue. Most people are online nowadays.

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