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Leaderboard for Five9

Check out the members with the highest scores who have reviewed Five9.
Michael Pearson - PeerSpot reviewer
#1. Michael Pearson
135
Points
Associate Director at a non-profit
Reviewed Five9:
Makes coaching and quality management significantly easier, and agents get feedback quicker
Jamie Bailey - PeerSpot reviewer
#2. Jamie Bailey
135
Points
Director of Campaign and Dialer Management at a leisure / travel company
Reviewed Five9:
Fair pricing, integrates well with CRMs, and is cloud-based
Thomas Johnson. - PeerSpot reviewer
#3. Thomas Johnson.
135
Points
Manager Telephony at a consultancy
Reviewed Five9:
Reduces IT resource requirements and gives the business the power to make changes within the…
ThadaCele - PeerSpot reviewer
#4. ThadaCele
125
Points
Manager, Distribution at Jasco
Reviewed Five9:
Everything is on one dashboard, from the dialer to the workflows for transferring calls and creating…
reviewer2247699 - PeerSpot reviewer
#5. reviewer2247699
120
Points
Senior Manager at a insurance company
Reviewed Five9:
Interaction analytics evaluates all our agents' calls, helping us identify and train agents who are…
Ray - PeerSpot reviewer
#6. Ray
120
Points
Contact Center Director of Operations at Shugarman's Bath
Reviewed Five9:
I can drill in and create custom contact point cadencing for all of our different categories of…
William Ye - PeerSpot reviewer
#7. William Ye
120
Points
Director of Operations at TruConnect Mobile LLC
Reviewed Five9:
Helps us reduce costs, cut our after-call times, and improve our hold times
Irene Sangilan - PeerSpot reviewer
#8. Irene Sangilan
110
Points
Manager of Customer Service Optimization at Johnston Group Inc.
Reviewed Five9:
Provides good reporting, and reduces dropped calls, but the integration has room for improvement
Chris Stephenson. - PeerSpot reviewer
#9. Chris Stephenson.
110
Points
Business Analyst at a retailer
Reviewed Five9:
We're working more efficiently and maximizing resources in less time
Dana Urban - PeerSpot reviewer
#10. Dana Urban
110
Points
System Administrator Director at a manufacturing company
Reviewed Five9:
Enabled us to unify our service across channels and expand our physical footprint so our agents…
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Scoring Chart
TypePoints
Register20
LinkedIn Connect20
Add photo15
Add bio15
Add project20
Write review50
Review is liked20
Add a comment10
Write article20
Ask question10
Answer a question10
Answer is liked10