Ekahau AI Pro Reviews

We use the solution for wireless site surveys, wireless design, and troubleshooting.

Channel planning, access points' auto position, and the size of the spectrum are valuable to me. I am quite satisfied with the solution.

The information regarding the clients and signal strengths is missing in the Ekahau console.

I have been using the solution for four years.

I rate the stability of the tool a nine out of ten. The older version is more stable compared to the newer one. I downloaded the old version last week. The new version does not allow us to load projects to the cloud.

I rate the solution’s scalability a ten out of ten. We have six devices in our organization.

Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple of hours.

The initial setup was quite easy. We have Ekahau AI Pro. We are also using the cloud version, where we upload the projects and share them with everybody on the team. The visibility of the projects is much easier. The deployment took five days.

We did the deployment in-house.

I have seen an ROI on the solution.

The product is quite expensive. However, it is worth the money since we want a professional solution for site surveys and Wi-Fi design.

We are using Ekahau AI Pro and Ekahau Connect. The products are integrated with the cloud. When I created a new ticket with Ekahau for license validation, the team told me to wait until the new version was deployed. I downgraded to the older version, as they recommended. If we want a professional site survey and a professional design tool, we need Ekahau Site Survey. It is mandatory. Overall, I rate the tool a nine and a half out of ten.

I use this solution for off-site surveys. We are resellers of this solution and I'm a solutions architect working in pre-sales. Our company is based in South Africa.

I like that it's easy to plot the APs and generate reports. It's a good design. The reports Ekahau provides are very professional. The product is mature and provides ease of use regarding large-scale planning and reporting. It's a mature solution. 

I'd like to see the option of an in-app photo application or a way to upload photos while carrying out an active onsite survey. You can obviously use a tablet's camera but it would be helpful to have an automated import of the physical AP in the Ekahau reports. Also, they come out with a lot of updates and it sometimes feels too much. Finally, I'd like to see a function or plugin for Ekahau to pick up on the switches the APs connect to so that you can map out further than just the APs when you do your site survey. It would be great if it could pick up a Mac address of each AP's switches, which would help engineers map out a network topology.

I've been using this solution for four years. 

We're happy with the stability.  

When we started out with the solution, the only support available was via email. It was efficient but sometimes it's preferable to speak to someone. I haven't used the support in a while, but it has improved despite the fact that it's a bit too rigid for my liking. 

I've used AirMagnet once or twice and found it to be cumbersome. Part of it may be that I'm more experienced with Ekahau. This kind of work previously required the manual effort of taking floor plans to sites, along with physical APs to test the coverage and plot out our WiFi design.

The initial setup was straightforward. We had a technical session with Ruckus in South Africa after we'd been using the solution for a year. It was more of a workshop for using Ekahau for Ruckus designs. I carried out the deployment and it took around 20 minutes.

The solution provides good reporting and is easy to use but the pricing is a sore point even though you get what you pay for. This is a very expensive solution, more than double AirMagnet. In terms of the South African rand and economy, it's very expensive. Our annual licensing costs amount to the equivalent of around 9000 euros.

If you have the budget for it, this is a very good product. We've been doing WiFi for quite a long time and we didn't do the online training or use the guides. For anyone new to the solution, it's worth spending a couple of hours with the online help that's available. 

The only downfall is the price so I rate this solution a nine out of 10.

We use Ekahau as our primary survey tool for conducting wireless surveys. Our sites range anywhere from small buildings with three access points to large buildings with up to 40 access points. So, we're pretty diverse in using this software. We also do post-surveys by using the software with Sidekick, which is a device that monitors wireless signals.

We use it on a standalone solution. We don't use it in a cloud environment because of the restrictions with getting the government certifications to put it on the network. So, we use it in a standalone environment.

There are some survey tools that are a little easier to use, but the benefit of using the Ekahau is that it is very configurable. If you go into a building that has solid cement walls, instead of traditional walls, you can configure it for that. It is much more configurable than the other ones.

The survey tool is most valuable.

In all of our buildings, whenever we deploy wireless access points, we also have to deploy wireless intrusion detections. The Ekahau Site Survey tool doesn't allow us to differentiate between the access point and the intrusion detection device. That's because they're the same devices, but they're configured differently for the type of usage. That's one area that I would ask them to improve. They should allow the identification of access points versus wireless intrusion detection. 

It is somewhat expensive to renew the licenses every year. Obviously, most places can't maintain that. You would think that if you're not using the software any differently than you were from day one, then the license that you initially purchased would be good from that point forward, but it is not like that.

I have been using this solution for about three years.

It is very stable except for renewing the licenses every year.

It is extremely scalable because you can deploy this solution in many different ways. You can deploy it as a standalone solution. You can deploy it in an enterprise environment or in a cloud environment. It can be deployed however you are capable of deploying it and whatever works best for you. So, it is very scalable.

Currently, just me and the other wireless PMs are using this solution. Because of the license restriction, we can't allow too many people to use it. It has to be pretty much tailored to one or two devices because we can't pass the licenses around to different devices.

It is our primary wireless survey tool. So, it is used pretty extensively.

I haven't really had to use them, but I'm assuming they would be pretty good. Ekahau has been good at everything else, so I'm assuming the technical team would also be very good.

We used something called Virtual Suite. The only reason we used that was that it was open source. We needed somewhere to start. So, we started with that. When we were able to purchase the Ekahau software, we started using it. We've been using it ever since.

It is pretty straightforward. It is not complex. If you've never used survey tools, it would be difficult when you use it for the first time. If you've used survey tools before, then it's no different than any of the other tools.

In terms of the implementation strategy, we had to develop a standalone suite and deploy the software onto those standalone tablets. We just had to load it on standalone computers. Currently, we have to maintain licenses to access the software every year. Other than that, it's not really difficult.

We did it all ourselves. For its deployment and maintenance, we have a staff of two people.

That's a tricky thing. When it started off, we had one three-year license and one one-year license because we have two devices. Now, from my understanding, we can only renew every year or get a one-year license, and that cost varies. Being a government organization, we get a different cost than commercial.

We have deployed it on Surface Pro tablets. So, the only other cost would be the hardware cost.

We evaluated other solutions.

I would highly recommend going to the Ekahau training class. They have a class to train you on how to do surveys. 

I would rate it a 10 out of 10 because as a project manager doing wireless surveys, it gives me all the tools and access that I need to be able to conduct a proper survey. The only thing that it requires is the ability to differentiate between an access point and a wireless intrusion detection device.

The most valuable feature of Ekahau Site Survey is the predictive survey.

I wish there were a competitor to keep Ekahau Site Survey's pricing in line, but there's none.

I have been working with Ekahau Site Survey for five to six years.

Ekahau Site Survey is a very stable solution. It doesn't crash, and it has a long battery life.

I rate Ekahau Site Survey ten out of ten for stability.

In mining, we have a choice between iBwave, Ekahau Site Survey, and a few other products. All my clients use Ekahau Site Survey.

I rate Ekahau Site Survey ten out of ten for scalability.

Ekahau Site Survey is a really expensive solution.

Ekahau Site Survey is focused on on-site surveys.

I need to know what users want to use the solution for. If they want to use it for their own office, their office better be a big one with plenty of branches. Otherwise, it's not worth it. It's more reasonable to call me to come over to your office and look at your Wi-Fi rather than buy Ekahau Site Survey.

Ekahau Site Survey is the only product that gives you the full flexibility of site survey and on-site survey. There's no other product that can compare to it. That's the problem. If another product can compare, function to function with Ekahau, it's a whole different ball game. Right now, Ekahau dominates the market.

Whenever a tender comes out, people will specify Ekahau, so it's very difficult to move away from it. Since it has become the default product, it's demanding very high prices.

Overall, I rate Ekahau Site Survey a nine out of ten.

We use Ekahau Site Survey to gain complete visibility into how many access points are required and how many will be stable. We can also generate the heatmap for two point four gigahertz or five gigahertz, and it can also let me know what the WiFi signal looks like. We mostly used Ekahau Site Survey to deploy Kahu and perform the migration for the existing value sector where we require a backup signal. 

I like that our users can send us a floor map. Sometimes it's not feasible to travel to another country where the users are based. So, the floor map is very useful. It's a fantastic product. 

It would be better if it provided clear visibility. It would be better if it accommodated large physical sites like a warehouse with a ceiling height of more than twelve to fifteen feet. In such situations, we were unable to provide better coverage.

I have been using Ekahau Site Survey for over seven and a half years.

Ekahau Site Survey is a stable solution. It's the best one in the marketplace.

On a scale from one to ten, I would give stability a ten.

Ekahau Site Survey is a scalable solution.

On a scale from one to ten, I would give scalability a nine.

I reached out to technical support a couple of times, and they were excellent.

Positive

The initial setup is straightforward if you know about the thickness of the wall. I believe it has been accurate 90% of the time during the actual deployment. It takes about eight to 12 professionals to deploy this solution.

We implemented this solution. We installed it manually.

I would tell potential users that this tool is really powerful. If you want to implement and enjoy wireless features, buy this solution. You can do it on your own and save costs by not paying someone else to perform the site service. 

On a scale from one to ten, I would give Ekahau Site Survey a ten.

Our customers use the solution's software plus Sidekick.

Ekahau Site Survey is user-friendly. The solution is suited best for medium-sized companies.

Ekahau would benefit by making improvements to lag time. Whenever we are performing an active survey, there is a lag with the survey. 

I have been working with Ekahau Site Survey for two years.

The solution is stable.

Ekahau Site Survey is scalable, it is easy to expand. We conduct active service for the organization. There are approximately 70,000 square feet or 400 users per floor.

We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not been resolved. Overall, I would rate their support a four and a half out of five.

Positive

The initial setup of Ekahau Site Survey is simple. 

Overall, I would rate Ekahau Site Survey an eight out of ten.

We use Ekahau Site Survey for our customers' companies. I work for a Cisco partner and a Huawei partner, and we use the product when we deploy Cisco and Huawei.

I have found all of the features useful, depending on which phase we're looking for. The planning feature is useful because it's very affordable. The planning feature permits us to import the DWG file and get the old wall inside of it.

The building feature is also useful because it can be done layer by layer and floor by floor, not only in the planning site.

The GPS feature inside Ekahau could be improved. When we have a small office, it's no problem because the planning and workflow is just enough, but in the grid field we have a 250 access point. In this case, performing a survey work through is complicated, and the GPS feature could be very useful.

When we generate the report, sometimes we have too much information and it's not explained well. We have to take time to change it or make comments because it's not clear, especially for our customers who don't have deeper knowledge. 

The radial planning feature could be improved. The interference report and the spectrum analyzer could be easier to use. It would help if an estimate of the program could tell us what type of interference we have. For instance, Cisco tell us what types of interference there are.

It would be helpful if the tool could be managed by someone who doesn't have a lot of experience and doesn't need any support to do a site survey. That could increase its value in comparison with other software.

I have been using Ekahau Site Survey for about 10 years.

We don't have much experience with technical support because we don't have many problems. However, we have had problems with software licensing. Sometimes the GPS will be broken or unavailable. In that case, we contacted Ekahau for technical assistance and after that, we didn't have any problems with the product.

The pricing could be lower because the Huawei radial planning is free for the partner. When I asked my boss about buying Ekahau and the USB key, it was complicated because of the high cost, which is €5,000.

For the licensing policy, I spent €5,000 and get support for maybe one or two years. It could be cheaper.

I would rate this solution seven out of ten.

We are using Ekahau Pro. We have been using it for site surveys. We are mainly using it for passive site surveys for large venues such as sporting arenas and convention centers.

I don't handle the software that much. I'll do some of the testing with our CTO. It is primarily him and I. He has commented before that he likes the fact that with two licenses, we can set it up so that when we're on a large facility, he can see where I am and I can see where he is. That's for sure is very handy in large venues. 

It is a little bit more expensive than other solutions. 

Our CTO was not real happy with their support.

I have probably two years of hands-on experience.

I don't recall any stability issues. We're quite happy with it.

One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support in the US was a bit painful. We bought it directly out of the US as opposed to Canada.

It was pretty straightforward for my CTO.

If the business would've kept going the way it was, we probably would've had it for a couple of years. With COVID and everything, we had a bit of a gap in the continuation of the workload that we had scheduled.

The licenses are a little pricey compared to iBwave, etc.

Overall, we're pretty happy with it. One reason why we bought Ekahau was that one of our major customers happen to use Ekahau at a large Telco. They just don't have a lot of operators that can run it, and when we provide reports to them, it is for them to read and research, and things like that.

I work closely with the guy who does all the CAD work. He imports the CAD files and sets everything up, and he seems to be happy with that aspect of it. He had just that one issue with service support. So, based on that, I would rate it a nine out of 10.

I use the solution for conducting surveys of large-scale businesses and healthcare institutes.

The solution is a reliable survey application.

Presently, we can only integrate the solution with Mac OS. It has been costly for us and affects the decision process too. They should provide integration with Windows as well.

I have been using the solution for two and a half years.

It is a very stable solution.

The solution's support team works well.

Neutral

The solution's initial setup was straightforward. It took 30 minutes for the process to complete.

We took help from a third-party vendor to implement the solution.

The solution is less costly than iBwave. You need to buy a separate license per user. The additional costs are based on the use cases.

I advise others to learn about the different functions of wired and wireless versions of the solution. Also, it would help if they installed the solution on an iPad Pro with a LiDAR scanner for autopilot feature to run smoothly.

I rate the solution as a seven.

Our primary use case for this solution is predictive analysis before we launch installation processes at outdoor campgrounds.

The most valuable when it comes to this solution for me is the fact that I don't have to go out and do a site survey. With this solution, I can do it all predictably with the usual 90% accuracy.

I would say that the indoor site accuracy is pretty good but the outdoor one should be improved. I would say if there was a way to put trees in there and canopies, that would be great.

I have been using this solution for about three years.

When it comes to scalability, I would say that it would have been nicer if you wouldn't have to pay for a single-user license. It would be great to have a multi-user license option.

I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

I would say that the initial setup of this solution is straightforward.

I would rate this solution as a whole a 10, on a scale from one to 10, with one being the worst and 10 being the best.