We performed a comparison between vRealize Business for Cloud and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, Microsoft, VMware and others in Cloud Cost Management."The most valuable feature is the metering capability."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"I like the integration with other applications or vendors."
"The flexibility is the product's most valuable feature."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The product offers very good management. It has a great ability to assign tickets based on content."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It is a scalable solution."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"The stability has been very good."
"The solution's private cloud is much too expensive."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"Better integration with other VMware toolsets would be beneficial."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The pricing model is complicated and would be more predictable if it were simplified."
"I would like it if they could provide their customers with more qualified support."
"It needs to improve in terms of its flexibility, price, and installation."
"It wasn't easy to set up so we're only using a third of all of the features,"
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The support team is time-consuming, and they don't find the answer to our problem."
"The solution itself wasn't easy to set up."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The price of the solution should be reduced."
vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews while Zendesk is ranked 5th in CRM Customer Engagement Centers with 57 reviews. vRealize Business for Cloud is rated 8.4, while Zendesk is rated 8.2. The top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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