We performed a comparison between SCSM and Symantec ServiceDesk [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Many more features than other comparable products."
"It is a simple solution that is easy to configure."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"It is one of the most stable solutions in the market."
"The solution is quite easy to integrate with other Microsoft products."
"The call logging is the solution's most valuable feature. It's very easy to use."
"This solution is easy to use."
"This product has helped our organization by allowing people to connect with each other."
"I have found the overall features useful, it is intuitive and integrated."
"Mobile application integration would be an improvement."
"Resources for understanding compliance and relative compliance need to be made available."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"The price of this solution is high and it needs to be cheaper."
"I have found SCSM not adequate enough to carry out some functions."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
"The user interface needs to be improved."
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
Earn 20 points
SCSM is ranked 14th in Help Desk Software with 23 reviews while Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. SCSM is rated 7.0, while Symantec ServiceDesk [EOL] is rated 8.0. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas Symantec ServiceDesk [EOL] is most compared with .
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