We performed a comparison between SAS Visual Analytics and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Tableau, Qlik, Splunk and others in Data Visualization."I believe that the possibilities for exploring data and formulating visual results are quite good because it allows the business analyst to have different perspectives on the data."
"The flexibility of the configuration is valuable to me."
"It's relatively simple to create basic dashboards and reports."
"Visual Analytics is very easy to use. I use Visual Analytics for all the typical use cases except text mining. I used it to analyze data and monitor statistics, not text mining. I also use it for data visualization as well as creating interactive dashboards and infographics."
"The most solution's notable aspect, in my view, is the ability to integrate various data sources and harness advanced technologies such as machine learning and artificial intelligence. This helps with quality assurance processes."
"Quick deployment to dashboards and analytics features (using SAS Visual Statistics and Enterprise Guide). Easy to create a simple forecast and discover business insights using segmentation tools."
"The speed to display charts and react to users' choices is great."
"It's a stable, reliable product."
"The stability has been very good."
"It's very convenient to use."
"The initial setup is simple and straightforward."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"Zendesk Support has a lot of good APIs."
"We rarely had issues with Zendesk."
"The product offers very good management. It has a great ability to assign tickets based on content."
"It is a scalable solution."
"There is a need for coding when it comes to digital reporting which can be intimidating."
"The product is expensive and needs the integration of more languages."
"The licensing ends up being more expensive than other options."
"A bit more flexibility in the temperatization will be helpful."
"There is room for improvement in anti-money laundering prevention and operation monitoring, as well as operation monitoring surveillance."
"The deployment isn't smooth. Deploying Visual Analytics on the cloud takes a lot of work, or you can use some providers that give you SAS as a service. For example, there is a provider called SaasNow. They host SAS Visual Analytics and the license. You can buy the license and deploy it there without the hassle of installation because deploying the software isn't easy."
"The solution is a little weak at the front end."
"Better connectivity with other data origins, better visualization, and the ability to create KPIs directly would all help."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The price of the solution should be reduced."
"It needs to improve in terms of its flexibility, price, and installation."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"The dashboard could be better."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
SAS Visual Analytics is ranked 7th in Data Visualization with 35 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. SAS Visual Analytics is rated 8.0, while Zendesk is rated 8.2. The top reviewer of SAS Visual Analytics writes "Single environment for multiple phases saves us time, and has good visualizations". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". SAS Visual Analytics is most compared with Tableau, Microsoft Power BI, Databricks, Microsoft Azure Machine Learning Studio and Dataiku Data Science Studio, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all Data Visualization reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
