We performed a comparison between Samanage and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
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Samanage is ranked 24th in IT Service Management (ITSM) with 3 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). Samanage is rated 7.6, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
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