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Qualtrics Customer XM vs Zoho CRM Plus comparison

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Qualtrics Customer XM
Read 5 Qualtrics Customer XM reviews
312 views|203 comparisons
100% willing to recommend
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Zoho CRM Plus
Read 4 Zoho CRM Plus reviews
36 views|20 comparisons
75% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Qualtrics Customer XM vs. Zoho CRM Plus
May 2024
Executive Summary

We performed a comparison between Qualtrics Customer XM and Zoho CRM Plus based on real PeerSpot user reviews.

Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Qualtrics Customer XM vs. Zoho CRM Plus Report (Updated: May 2024).
Download the complete report
771,157 professionals have used our research since 2012.
Featured Review
Diwakar Loshali
Helps us to identify broad populations and correlate data from different speeds
StevenParker
Stable product with efficient management of business development processes
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations.""The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item.""We can integrate data and run an algorithm."

More Qualtrics Customer XM Pros →

"The product has valuable stability features.""The tool is a simple solution that is easy to use. It helps with team collaboration.""The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.""The tool's features and performance are good."

More Zoho CRM Plus Pros →

Cons
"The solution's integration with Salesforce should be improved.""It is not easy to implement.""Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."

More Qualtrics Customer XM Cons →

"Zoho CRM Plus's configuration process could be improved.""Zoho CRM Plus needs to have more detailed reports.""Zoho CRM Plus's UI could be more user-friendly.""We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."

More Zoho CRM Plus Cons →

Pricing and Cost Advice
  • "We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."

    • More Qualtrics Customer XM Pricing and Cost Advice →

  • "The tool's pricing is competitive and unbelievable. Its licensing costs are yearly."
  • "It is an affordable product."
  • "I rate the solution's pricing a three out of ten. It is very affordable."

    • More Zoho CRM Plus Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Qualtrics Customer XM?
    Top Answer:Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations.
    Read all 3 answers   →
    What is your experience regarding pricing and costs for Qualtrics Custome...
    Top Answer:You have to buy a bucket of respondents. When you use those, you have to buy another bucket. Qualtrics could structure their license agreements. They could prefer an annual subscription to survey… more »
    Read all 3 answers   →
    What advice do you have for others considering Qualtrics Customer XM?
    Top Answer:If you're considering using Qualtrics for the first time, I suggest you try it. However, before deciding, it's important to consider the pricing aspect. The cost can vary depending on the company and… more »
    Read all 4 answers   →
    What do you like most about Zoho CRM Plus?
    Top Answer:The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.
    Read all 2 answers   →
    What needs improvement with Zoho CRM Plus?
    Top Answer:Zoho CRM Plus's configuration process could be improved.
    Read all 2 answers   →
    What is your primary use case for Zoho CRM Plus?
    Top Answer:We use the application to reach VIPs and track sales leads for business development.
    Read all 2 answers   →
    Ranking
    1st
    out of 66 in Customer Experience Management
    Views
    312
    Comparisons
    203
    Reviews
    4
    Average Words per Review
    417
    Rating
    8.3
    20th
    out of 66 in Customer Experience Management
    Views
    36
    Comparisons
    20
    Reviews
    3
    Average Words per Review
    216
    Rating
    7.3
    Comparisons
    Also Known As
    Qualtrics CX, Qualtrics Customer Experience Platform
    Learn More
    Qualtrics
    Zoho
    Overview

    Qualtrics Customer XM is a comprehensive experience management platform that helps businesses understand and improve customer experiences. It enables organizations to collect, analyze, and act on customer feedback in real-time, allowing them to make data-driven decisions and drive customer loyalty.

    With Qualtrics Customer XM, businesses can create and distribute surveys to gather feedback from customers at various touchpoints, such as after a purchase or interaction with customer service. The platform offers a wide range of question types and survey templates, making it easy to design surveys that capture the specific insights businesses need.

    The platform's advanced analytics capabilities allow businesses to analyze customer feedback and identify trends and patterns. Qualtrics Customer XM provides powerful text analytics tools that can automatically categorize and analyze open-ended responses, helping businesses uncover valuable insights from unstructured data.

    In addition to collecting and analyzing feedback, Qualtrics Customer XM enables businesses to take action on customer insights. The platform offers built-in workflows and collaboration tools that allow businesses to assign tasks, track progress, and ensure that customer feedback is acted upon in a timely manner.

    Qualtrics Customer XM also integrates with other systems and data sources, allowing businesses to combine customer feedback with operational and transactional data. This integration enables businesses to gain a holistic view of the customer journey and identify areas for improvement.

    Zoho CRM Plus unifies your sales, marketing, customer service, and every other customer-facing team on one platform so you can deliver exceptional customer experiences to every customer. Unify business data, customer engagements, ROI, and more—all while keeping your customer at the center of everything you do.

    Sample Customers
    Aetna, 1 800 Contacts, GE
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company24%
    Government17%
    Manufacturing Company8%
    University7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise11%
    Large Enterprise66%
    No Data Available
    Buyer's Guide
    Qualtrics Customer XM vs. Zoho CRM Plus
    May 2024
    Free Report: Qualtrics Customer XM vs. Zoho CRM Plus
    Find out what your peers are saying about Qualtrics Customer XM vs. Zoho CRM Plus and other solutions. Updated: May 2024.
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    771,157 professionals have used our research since 2012.

    Qualtrics Customer XM is ranked 1st in Customer Experience Management with 5 reviews while Zoho CRM Plus is ranked 20th in Customer Experience Management with 4 reviews. Qualtrics Customer XM is rated 8.4, while Zoho CRM Plus is rated 7.6. The top reviewer of Qualtrics Customer XM writes "Helps us to identify broad populations and correlate data from different speeds". On the other hand, the top reviewer of Zoho CRM Plus writes "Provides ease of adding new users and efficient stability ". Qualtrics Customer XM is most compared with Medallia Experience Cloud, whereas Zoho CRM Plus is most compared with Tech Mahindra . See our Qualtrics Customer XM vs. Zoho CRM Plus report.

    See our list of best Customer Experience Management vendors.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.