We performed a comparison between Oracle Essbase and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management."The solution is stable and reliable."
"I have found the most valuable aspect is the user-friendly environment and current features."
"Essbase is extremely stable and low-maintenance."
"It is highly efficient and easily scalable, particularly for handling large databases."
"It helps us fetch specific data sets per users' requirements."
"Unlike relational, where you're linking together multiple tables, with Essbase, you basically define what the dimensions are beforehand, and you define the hierarchy, and then load the data. This allows you to do a pretty sophisticated analysis so that you can drill into it and slice and dice the data."
"The solution is scalable."
"The solution can handle a large volume of data."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It is a scalable solution."
"We rarely had issues with Zendesk."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"Zendesk Support has a lot of good APIs."
"The initial setup is simple and straightforward."
"The initial setup could be simplified."
"Essbase has a programming language, and it has a couple of functions to do forecasting, however, their feature set for that is not that good."
"The initial setup is pretty complex."
"There is room for improvement in terms of cost-effectiveness."
"It's an expensive product to use."
"They should improve the solution's performance."
"The ability to drive external reporting out for development could be improved."
"I would like to see an integration with application performance management and a version control management tool."
"The support team is time-consuming, and they don't find the answer to our problem."
"The price of the solution should be reduced."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The dashboard could be better."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"It needs to improve in terms of its flexibility, price, and installation."
Oracle Essbase is ranked 10th in Database Development and Management with 10 reviews while Zendesk is ranked 5th in CRM Customer Engagement Centers with 57 reviews. Oracle Essbase is rated 8.4, while Zendesk is rated 8.2. The top reviewer of Oracle Essbase writes "It is easy to use and receives patch updates on regular intervals ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Oracle Essbase is most compared with Microsoft Power BI, SAP BusinessObjects Business Intelligence Platform, SAP Analytics Cloud, Oracle Analytics Cloud and Tableau, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all Database Development and Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
