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OpenText Service Manager [EOL] vs Vision Helpdesk comparison

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OpenText Logo
OpenText Service Manager [EOL]
Read 48 OpenText Service Manager [EOL] reviews
1,329 views|899 comparisons
79% willing to recommend
Vision Helpdesk Logo
Vision Helpdesk
Read 3 Vision Helpdesk reviews
166 views|94 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
May 2024
Executive Summary

We performed a comparison between OpenText Service Manager [EOL] and Vision Helpdesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: May 2024).
Download the complete report
769,630 professionals have used our research since 2012.
Featured Review
Tomasz Kadlewicz
Customizable, flexible, and reliable
It's the point of control for managing issues and offers control in the implementation of the changes. It's had a positive impact in general in our... Read more →
Webhost UK
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • "I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
  • "HP Service Manager has moderate pricing."

    • More OpenText Service Manager [EOL] Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Micro Focus Service Manager?
    Top Answer:The initial setup is easy.
    Read all 11 answers   →
    What needs improvement with Micro Focus Service Manager?
    Top Answer:The product's technical support services need improvement.
    Read all 11 answers   →
    What is your primary use case for Micro Focus Service Manager?
    Top Answer:We use the product for infrastructure, profile, and incident management.
    Read all 10 answers   →
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    Earn 20 points

    Ranking
    17th
    out of 59 in Help Desk Software
    Views
    1,329
    Comparisons
    899
    Reviews
    6
    Average Words per Review
    319
    Rating
    7.0
    38th
    out of 59 in Help Desk Software
    Views
    166
    Comparisons
    94
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Micro Focus Service Manager, HPE ITSM, HPE Service Manager
    Learn More
    OpenText
    Vision Helpdesk
    Overview

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

    Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

    All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

    Sample Customers
    resultspositive, Globicon
    Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
    Top Industries
    REVIEWERS
    Financial Services Firm31%
    Comms Service Provider14%
    Aerospace/Defense Firm10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm14%
    Manufacturing Company12%
    Comms Service Provider7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise8%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise64%
    No Data Available
    Buyer's Guide
    Help Desk Software
    May 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
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    769,630 professionals have used our research since 2012.

    OpenText Service Manager [EOL] is ranked 17th in Help Desk Software with 48 reviews while Vision Helpdesk is ranked 38th in Help Desk Software. OpenText Service Manager [EOL] is rated 7.2, while Vision Helpdesk is rated 10.0. The top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". On the other hand, the top reviewer of Vision Helpdesk writes "The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.