We performed a comparison between OpenText Service Manager [EOL] and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is simple to set up."
"We can have all our requests and incidents registered in one system."
"Sometimes, customization is simple. The version we are using now has a nice interface."
"It gives us better understanding and control of service management."
"Service Manager does what it should, but it's quite outdated."
"Service Manager's best features are flexibility and customizability."
"It helps to register things, to see the changing parts, and to correlate incidents."
"It's easy to scale."
"The two most valuable features are the portal and reporting."
"Service Manager would be improved with access to automation."
"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."
"There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications."
"The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky."
"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."
"The interface could be better."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."
"It needs better integration with other tools like Jira."
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OpenText Service Manager [EOL] is ranked 17th in Help Desk Software with 48 reviews while TeamSupport is ranked 42nd in Help Desk Software. OpenText Service Manager [EOL] is rated 7.2, while TeamSupport is rated 7.0. The top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM, whereas TeamSupport is most compared with .
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