We performed a comparison between IBM Watson Customer Experience Analytics and Oracle WebCenter based on real PeerSpot user reviews.
Find out what your peers are saying about Qualtrics, Freshworks, ServiceNow and others in Customer Experience Management."The ability to create meaningful reports and dashboards to tell stories."
"A great solution for storing and searching large volumes of documents with easy access."
"WebCenter's interface is very user-friendly."
"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."
"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."
"Oracle integrates well with other products to cover Big Data."
"Integration within the solution is very good."
"You can move workloads in between sub-servers so that you don't overload a portion of the server."
"The technical side requires development skills during implementation. This could be simplified."
"The speed of the backup should be enhanced."
"Its functions need more stability."
"This solution needs to support translation into the Arabic language."
"Does not seem to be totally compatible with Windows 10 as of our current version."
"I would like them to add more Web 2.0 features."
"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
"WebCenter requires a lot of design effort to upload content to our regular system."
"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."
Earn 20 points
IBM Watson Customer Experience Analytics is ranked 7th in Customer Experience Management while Oracle WebCenter is ranked 22nd in Customer Experience Management with 12 reviews. IBM Watson Customer Experience Analytics is rated 10.0, while Oracle WebCenter is rated 7.0. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, the top reviewer of Oracle WebCenter writes "Gives me easy access, connection and compatibility with all of the Oracle products". IBM Watson Customer Experience Analytics is most compared with IBM Watson Commerce Insights and Anthology Engage, whereas Oracle WebCenter is most compared with Oracle Content Management, SharePoint, Adobe Experience Manager, WebLogic Suite and Liferay Digital Experience Platform.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.