We performed a comparison between IBM SmartCloud Control Desk and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.
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IBM SmartCloud Control Desk is ranked 22nd in Help Desk Software with 9 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. IBM SmartCloud Control Desk is rated 7.6, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of IBM SmartCloud Control Desk writes "Stable but clunky and lacks a user interface". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". IBM SmartCloud Control Desk is most compared with ServiceNow and SymphonyAI IT Service Management, whereas salesforce.com Desk.com [EOL] is most compared with .
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