We performed a comparison between IBM Managed Security Services and Secureworks Taegis ManagedXDR based on real PeerSpot user reviews.
Find out what your peers are saying about Secureworks, Check Point Software Technologies, Ace Cloud Hosting and others in Managed Security Services."Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."
"There are some patent pending detectors within the platform that provides a lot of value."
"The most valuable features are IDS and IPS."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable feature is the fast alerting and response time."
"The solution definitely made us way more aware of the possibilities out there."
"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."
"It would be nice if the solution were a little more affordable."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"In the next release of this solution, I would like to see file integrity monitoring."
"The deployment could definitely be improved."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
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IBM Managed Security Services is ranked 6th in Managed Security Services with 1 review while Secureworks Taegis ManagedXDR is ranked 1st in Managed Security Services with 14 reviews. IBM Managed Security Services is rated 9.0, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of IBM Managed Security Services writes "Helps improve cybersecurity with comprehensive reporting and analytics". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". IBM Managed Security Services is most compared with , whereas Secureworks Taegis ManagedXDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Rapid7 MDR, Sophos MDR and Trend Micro Managed XDR.
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