We performed a comparison between Fortra's Powertech Identity & Access Manager and UserLock based on real PeerSpot user reviews.
Find out what your peers are saying about CyberArk, Delinea, BeyondTrust and others in Privileged Access Management (PAM)."HelpSystems Powertech's feature that I have found most valuable is its flexibility. It is able to be extended. A lot of the products these days, especially the ones on the cloud, are limited and can't handle all the use cases. Often there is not even a way to customize the application to meet uncommon use cases and HelpSystems provides an infrastructure that lends itself to the ability to be customized."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"In terms of what could be improved, I would say the support of the product. It's hard to get support for it. I think this is emblematic of the fact that they don't have a lot of employees who have long-term experience with it."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
Fortra's Powertech Identity & Access Manager is ranked 38th in Privileged Access Management (PAM) while UserLock is ranked 21st in Authentication Systems. Fortra's Powertech Identity & Access Manager is rated 5.0, while UserLock is rated 10.0. The top reviewer of Fortra's Powertech Identity & Access Manager writes "Inexperienced support for old product, but good flexibility for use case customization". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". Fortra's Powertech Identity & Access Manager is most compared with , whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator, Silverfort and AlertEnterprise Enterprise Guardian.
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