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Eptica WCS Suite vs Kapture CRM comparison

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Eptica Logo
Eptica WCS Suite
107 views|94 comparisons
Kapture CRM Logo
Kapture CRM
Read 1 Kapture CRM review
113 views|86 comparisons
100% willing to recommend
Buyer's Guide
CRM
April 2024
Executive Summary

We performed a comparison between Eptica WCS Suite and Kapture CRM based on real PeerSpot user reviews.

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Featured Review
Use Eptica WCS Suite?
Mani Kandan
The software can be easily accessed and operated with minimal training
The software sends automated messages for customers' birthdays and anniversaries. Our customers love it.
Comparison Review
Anonymous User
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG Commerce. Feature comparison are always shallow and should not be taken at face value they serve a purpose and it is up to you to decide what best suits your implementation, I feel all three of these are excellent commerce products, they serve a different market segment and will continue to have a space for themselves for years to come. ...so at the end of the day you need to do your homework to see what best fits your needs.. IBM WCS(V7, FEP5) Hybris(5.0) Oracle ATG(10.2) Development Environment +1 Complexity associated with development is very high, The system resources required for running IBM RAD and associated WAS Runtime is highest among the three, Organizations are often forced to use VDI which slows down the developer productivity vastly. +3 Hybris probably ranks no. 1 in this category, the best in terms of supportability for lighter development environment, it can run in an eclipse environment with tomcat container +2 ATG development environment includes Eclipse, ATG Eclipse Plugin, JBoss JEE Environment +1 Works only on IBM Websphere Application Servers +3 Hybris Server… Read more →
Ranking
56th
out of 169 in CRM
Views
107
Comparisons
94
Reviews
0
Average Words per Review
0
Rating
N/A
57th
out of 169 in CRM
Views
113
Comparisons
86
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
April 2024
Download Free Report
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Comparisons
Also Known As
WCS Suite
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Eptica
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Kapture CRM
Overview
Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Sample Customers
Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
Bigbasket
Buyer's Guide
CRM
April 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: April 2024.
DOWNLOAD NOW
769,599 professionals have used our research since 2012.

Eptica WCS Suite is ranked 56th in CRM while Kapture CRM is ranked 57th in CRM. Eptica WCS Suite is rated 0.0, while Kapture CRM is rated 10.0. On the other hand, the top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". Eptica WCS Suite is most compared with , whereas Kapture CRM is most compared with Salesforce Sales Cloud.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.