We performed a comparison between Delighted by Qualtrics and Zoho CRM Plus based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Text iQ is a great feature."
"The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ."
"The solution is very simple to use."
"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."
"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"
"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
"The product has valuable stability features."
"The tool's features and performance are good."
"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."
"The tool is a simple solution that is easy to use. It helps with team collaboration."
"It needs to focus more on broader CX programs and customer experience."
"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."
"Sometimes, a lot of emails bounce back during email distribution."
"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."
"Most of the improvements made constantly cause some friction in the platform."
"The solution should add more visual-type elements or image-based question approaches."
"Zoho CRM Plus's configuration process could be improved."
"Zoho CRM Plus needs to have more detailed reports."
"Zoho CRM Plus's UI could be more user-friendly."
"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."
Delighted by Qualtrics is ranked 15th in Customer Experience Management with 6 reviews while Zoho CRM Plus is ranked 20th in Customer Experience Management with 4 reviews. Delighted by Qualtrics is rated 9.2, while Zoho CRM Plus is rated 7.6. The top reviewer of Delighted by Qualtrics writes "An inuitive solution that helps with market research and surveys". On the other hand, the top reviewer of Zoho CRM Plus writes "Provides ease of adding new users and efficient stability ". Delighted by Qualtrics is most compared with , whereas Zoho CRM Plus is most compared with Tech Mahindra . See our Delighted by Qualtrics vs. Zoho CRM Plus report.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
