We performed a comparison between Cisco Webex Experience Management and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Qualtrics, Freshworks, ServiceNow and others in Customer Experience Management."It works well in general, we haven't had any issues with it. It is stable and useful."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"Most of our customers are very fond of the upgraded smart user interface."
"It's a very good solution."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"An SAP user can store documents directly into OpenText without a connector."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"It is very expensive but there are no additional charges after it's purchased."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The solution needs to improve the user interface."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The architecture needs improvement, as it's complex."
"The initial setup can get really complicated, and it takes time."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"OpenText Extended ECM's user interface could be improved."
Cisco Webex Experience Management is ranked 10th in Customer Experience Management with 1 review while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Cisco Webex Experience Management is rated 6.0, while OpenText Extended ECM is rated 7.8. The top reviewer of Cisco Webex Experience Management writes "Very stable but exceptionally costly". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Cisco Webex Experience Management is most compared with Teradata Customer Interaction Manager, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and Alfresco.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
