We performed a comparison between Cisco Finesse and Zendesk Chat based on real PeerSpot user reviews.
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Cisco Finesse is ranked 6th in Contact Center Platforms while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. Cisco Finesse is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". Cisco Finesse is most compared with Cisco Webex Contact Center, Genesys Cloud CX and Amazon Connect, whereas Zendesk Chat is most compared with Amazon Connect.
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