We performed a comparison between CA View, Laserfiche Rio, and OpenText Content Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Box, DocuWare, Hyland and others in Document Management Software."We standardized our CIS log processing with CA View. We support a whole bunch of LPARs, about 80 or so. When we go to an LPAR, we know just where the CIS log is, it's in CA View, and we know how to get to it, we don't have to search around for it."
"It's easy to add more space to it when you need and to. If you're producing large reports it's easy to increase so you can handle the new volume that may come along."
"This is a very complete and powerful solution."
"It has a robust search but has often been difficult for people to learn."
"I did not face issues with the product's scalability...The solution's technical support is good."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"An advantage is integration with your IP directory."
"The product can be integrated with different solutions."
"There was one customer we were trying convert over, and it was complicated. There were retention criteria which seemed a little more limited than with some of the other products."
"I believe they do probably have a GUI interface for the laptop, so you can just use the interface instead of the mainframe ISPF interface. I think that's already available but, if not, that would be my only issue."
"We would like to see more features for RPA and AI."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The product could improve its scalability."
"The stability of the solution is an area of concern where improvements can be made."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The ease of use should be addressed."
Earn 20 points
Earn 20 points
